Integrating with collaboration tools

Integrating with Confluence

Give your team the ability to share, discuss and work with Jira application issues in Confluence, and create knowledge articles for your service desk customers. Here are some of the ways you can benefit from integrating Confluence with your Jira applications:

You can...
Bugs Create a knowledge base article to document a workaround for a bug.
New Features

Create a product requirements document for a new feature.

Self-service Create knowledge articles that customers can view on the customer portal to find solutions themselves
General Jira Use Case

Document and collaborate with your team on an issue in Confluence.

And here are just a few of the things Confluence allows you to do:

  • Share pages 
  • Watch pages
  • Create knowledge articles from service desk issues
  • Collaborative commenting, especially through the use of @mentions
  • Form a team network and let them know what you are doing via a status update
  • Add images, picture galleries, videos, and more
  • Enable various content macros

Ready to add Confluence to Jira? Go to Pages in Jira's sidebar, and begin your free trial. You can cancel at any time via Manage Applications.

See Integrating Jira and Confluence  for more information. 

Integrating with Hipchat

Integrating Jira applications and Hipchat gives you and your team the following collaboration power:

    • Set up a filter to display the issues your team cares about in your Hipchat room.
    • Get notifications in your Hipchat rooms when work progresses in Jira.
    • Create a dedicated Hipchat room from the issue you're working on and want to discuss with your team.
    • Preview Jira issues and service desk requests directly in Hipchat when someone on your team mentions them.

Linking Jira and Hipchat

  1. Sign in to Hipchat as an administrator.
  2. Log in to Jira as an administrator.
  3. Choose the Jira icon (, or ) > Jira settings > Applications.
  4. Scroll down the page to the Integrations section and select Hipchat.
  5. Select Connect Hipchat.
  6. Follow the instructions on the screen to link Jira to your Hipchat site.

Setting up Jira notifications in Hipchat

  1. Sign in to Jira as an administrator.
  2. Choose the Jira icon (, or ) > Jira settings > Applications.
  3. Under Integrations, select Hipchat.
  4. Create a link between a project and a Hipchat room:
    • Select a project from the project drop-down menu
    • Select a Hipchat room
    • Click Add
  5. Alternatively, click Edit to change an existing link.
  6. Configure the notification settings you'd like to use.

Setting up Jira issues in the Hipchat sidebar

  1. Sign in to Hipchat. You'll need to be an administrator of the rooms you want to configure.

  2. Select Integrations from the top menu.

  3. From the drop-down, select the room you'd like to configure.

  4. Select Installed to see the integrations that have been installed for this room.

  5. Select the Jira integration.

  6. Select Enable your glance. The glance settings will appear.

  7. Give your glance a name and set up a basic or JQL filter. The glance name should represent the filter's purpose.

  8. Click Save. Open your room in Hipchat and click the glance to see these issues in your sidebar.

Remove OAuth Permissions

You can remove permissions that you have granted to allow Jira to access Hipchat. For instance, if you have given Jira permission to invite users on Hipchat's behalf. 

  1. Select your avatar to access your profile.
  2. Click Profile
  3. Select Tools.
  4. Click Hipchat OAuth Sessions.
  5. Select Remove Access.

Integrating with Portfolio for Jira

Portfolio for Jira provides a single, accurate place for viewing, planning and managing your work across multiple teams and projects. See our guide to how Jira and Portfolio for Jira work together. 

Last modified on May 30, 2018

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