Issue types

Your teams can collaborate in Jira applications by breaking down pieces of work into issues. Issues can represent tasks, software bugs, feature requests or any other type of project work.Each Jira product comes with default issue types to suit the needs of your projects and teams. Get started with these default issue types or create your own.

Here's a list of the default issue types that come with each Jira product:

Jira Core (business projects) issue types

Task

A task represents work that needs to be done.

Subtask

A subtask is a piece of work that is required to complete a task.

Jira Software (software projects) issue types

Bug

A bug is a problem which impairs or prevents the functions of a product.

Epic

A big user story that needs to be broken down.

Subtask

A subtask is a piece of work that is required to complete a task.

Story

A user story is the smallest unit of work that needs to be done.

Task

A task represents work that needs to be done.

Jira Service Desk (service desk projects) issue types

Change

Requesting a change in the current IT profile.

IT help

Requesting help for an IT related problem.

Incident

Reporting an incident or IT service outage.

New feature

Requesting new capability or software feature.

Problem

Investigating and reporting the root cause of multiple incidents.

Service request

Requesting help from an internal or customer service desk.

Service request with approval

Requesting help that requires a manager or board approval.

Support

Requesting help for customer support issues. 

Last modified on Jul 1, 2019

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