Jira Admin Helper

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The Jira Admin Helper is a free, bundled plugin that Jira Administrators can use to answer questions such as:

  • Why isn’t my field showing up on view/edit/create screens?
  • Why can/can’t a user see a certain issue?
  • Why did/didn’t a user get a certain email notification?

 

Field Helper

You can use the Field Helper to help you determine why a custom or a system field is not appearing on a specific screen. Click the Where is my field? link on the create, edit, and view issues pages, as well as the issue navigator, to access the Field Helper.

You can then search for the field name to learn which projects and issue types may need to be updated.

Permission Helper

The Permission Helper can help you figure out why a user can or can't see a certain issue.

  1. Choose the Jira icon (, or ) > Settings > System
  2. Click Admin Helper > Permission Helper.
  3. Enter the name of the user whose permissions you want to check. Leave this blank for anonymous users.
  4. Enter the issue key you want to look into. For example, the issue that the user cannot see.
  5. Select the permission that you want to check for the user.
  6. Click Submit.

Notification Helper

The Notification Helper in Jira applications can you help figure out why a user didn't get an email notification for events concerning a specific issue, e.g. when a comment was added. The Notification Helper is available from the view issue page, the issue navigator, and from Jira Administration.

  1. Choose the Jira icon (, or ) > Settings > System
  2. Click Admin Helper > Notification Helper.
  3. Enter the name of the user whose notification settings you want to check. Leave this blank for anonymous users.
  4. Enter the issue key of interest. For example, the issue about which the specified user isn't getting event email notifications.
  5. Select the notification event that you want to check for the user.
  6. Click Submit.
Last modified on Sep 12, 2017

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