Defining resolution field values

Resolutions are the ways in which an issue can be closed. JIRA applications ship with a set of default resolutions, but you can add your own as follows. 

For all of the following procedures, you must be logged in as a user with the JIRA Administrators global permission.

Defining a new resolution

Don't create a Resolution named "Unresolved"/"None"

Any issue that has the Resolution field set is treated by JIRA applications as "resolved". The Issue Navigator displays Unresolved when no resolution is set for an issue. So adding a resolution named Unresolved/None and setting it in an issue will mean that the issue is seen as resolved. This will lead to confusion and is not recommended. 

  1. Choose > Issues
  2. Select Resolutions to view the existing resolutions, along with a form for adding new resolutions:
  3. Complete the Add New Resolution form at the bottom of the page by entering the following details: 
    • Name — enter a short phrase that best describes your new resolution.
    • Description — enter a sentence or two to describe when this resolution should be used.

(info) The View Resolutions page can be used to edit, delete, set as default, and re-order the resolutions as they are displayed to the user who is resolving an issue.

Was this helpful?

Thanks for your feedback!

Why was this unhelpful?

Have a question about this article?

See questions about this article

Powered by Confluence and Scroll Viewport