Defining resolution field values

Still need help?

The Atlassian Community is here for you.

Ask the community

Resolutions are the ways in which an issue can be closed. Jira applications ship with a set of default resolutions, but you can add your own as follows. 

For all of the following procedures, you must be logged in as a user with the Jira Administrators global permission.

Defining a new resolution

Don't create a Resolution named "Unresolved"/"None"

Any issue that has the Resolution field set is treated by Jira applications as "resolved". The Issue Navigator displays Unresolved when no resolution is set for an issue. So adding a resolution named Unresolved/None and setting it in an issue will mean that the issue is seen as resolved. This will lead to confusion and is not recommended. 

  1. Choose > Issues
  2. Select Resolutions to view the existing resolutions, along with a form for adding new resolutions:
  3. Complete the Add New Resolution form at the bottom of the page by entering the following details: 
    • Name — enter a short phrase that best describes your new resolution.
    • Description — enter a sentence or two to describe when this resolution should be used.

(info) The View Resolutions page can be used to edit, delete, set as default, and re-order the resolutions as they are displayed to the user who is resolving an issue.

Last modified on Aug 14, 2019

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.