Data collection policy

Why does JIRA collect usage data?

We're proud that JIRA is one of the most advanced and configurable issue trackers on the planet and we will continue to deliver innovative new features as quickly as we can. In order to prioritize the features we deliver, we need to understand how our customers use JIRA, what's important, what's not, and what doesn't work well. The collection of usage data allows us to measure the user experience across many thousands of users and deliver features that matter.

What data is collected?

The type of data we collect is covered in our Privacy Policy. Please read it, as we've tried to avoid legal jargon and make it as straightforward as possible.

To view a sample of data that might be collected from your specific installation:

  1. Log in as a user with the JIRA Administrators global permission.
  2. Choose  > System > Advanced > Analytics.
  3. Select the Sample Data link.

How is data collected from Server installations?

Analytics are collected using the Atlassian Analytics add-on. The add-on collects analytics events in a log file which is located in the JIRA home directory under the analytics-logs sub directory. The logs are periodically uploaded using an encrypted session and then deleted. If the JIRA installation is unable to connect to the Internet, no logs are ever uploaded. 

Enabling/disabling data collection in JIRA Server

You can switch off analytics collection at any time: 

  1. Log in as a user with the JIRA Administrators global permission.
  2. Choose  > System > Advanced > Analytics.
  3. Select Disabled, and Save your change.

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