Configuring user directories

A user directory is a place where you store information about users and groups. User information includes the person's full name, username, password, email address and other personal information. Group information includes the name of the group, the users that belong to the group, and possibly groups that belong to other groups.

The internal directory stores user and group information in the JIRA database. You can also connect to external user directories, and to Atlassian Crowd and JIRA as directory managers.


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See centralized user management.

Configuring user directories in JIRA

  1. Log in as a user with the 'JIRA System Administrators'  global permission.
  2. Choose > User Management   > User Directories .

Connecting to a directory

You can add the following types of directory servers and directory managers:

You can add as many external user directories as you need. Note that you can define the order of the directories. This determines which directory JIRA will search first, when looking for user and group information. See Managing multiple directories.

Updating directories

You can enable or disable a directory at any time. If you disable a directory, your configuration details will remain but the application will not recognize the users and groups in that directory.

You have to disable a directory before you can remove it. Removing a directory will remove the details from the database.

Enabling, disabling, and removing directories

You can enable or disable a directory at any time. If you disable a directory, your configuration details will remain but the application will not recognize the users and groups in that directory.

You have to disable a directory before you can remove it. Removing a directory will remove the details from the database.

Screenshot: Configuring user directories

In situations where users are unable to change their passwords, check that a Delegated Authentication Directory is not the highest in the order of User Directories. As a workaround, you can change the order of User Directories, or alternatively use a connection to a LDAP directory instead.


Related topics

Last modified on Oct 8, 2019

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