Templates: Separate issue notifications and other events
The archive that you downloaded from Jira contains email templates from all available configuration options. It’s easy to get lost in the files and their dependencies, especially that not all of them apply to your configuration. Use this page to understand the templates and the notifications they control.
This page is for separate issue notifications in Jira
This page is for separate issue notifications (batched issue updates are disabled). If you’re using batched issue notifications, see Batched issue notifications.
We’re referring to templates and includes around this page. Since all of them are Velocity templates, here’s the best way to understand them:
Templates: Main templates used for notifications. Usually, a template like that is a notification that you’re getting. You’d modify them if you’d like to customize the looks of a specific notification rather than an item that is shared with all notifications, like footer.
Includes: Includes aren’t used on their own, but are always referenced in main templates. You’d modify them if you’d like to customize the looks of an item shared with all notifications rather than the notification itself. For example, changing footers or headers.
These templates control notifications about issues.
Issue was created.
Issue was deleted.
Issue was assigned to someone.
Issue was resolved.
Issue was closed.
Issue was reopened.
Issue was updated.
Issue was moved to a different project, issue type, etc.
Issue generic event
Issue was commented on.
Issue comment was edited.
Someone mentioned you in an issue.
Issue was archived.
Issue was restored from the archive.
Issue work logging
Issue work log was deleted.
Work was logged in an issue.
Issue work log was updated.
Work started on issue.
These notifications control other events like sharing filters or user management.
Someone is sharing an issue with you.
Someone is sharing a JQL search with you.
Someone is sharing a saved search (filter) with you.
Contact admin templates
Notification that Jira admin is getting after someone tries to contact them over the Contact Admin form.
Emails sent to users directly from the Jira admin.
User management templates
New user was created. Notification for Jira admins.
New user was created in an external directory, and their password can’t be changed. Notification for Jira admins.
Notification users receive after signing up to Jira.
Notification users receive if they forget their usernames.
Notification users receive if they forget their password.
List of includes referenced in main templates.
Fonts and colors of headers, headings, and links.
Details of a user: username, email address, display name.
Shows the old and updated issue description.
Issue notifications: Fields
Issue fields referenced in main templates to display data from specific fields. Applies only to issue notification templates.
Other notifications: Patterns
It’s unlikely that you’ll need to edit any of the pattern templates. They contain reusable components that are common for the Jira UI, like action buttons, titles, or text paragraphs. If you wanted to check them out anyway, you can find them in templates/email/html/patterns.