License compatibility

Licensing and application access

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Each Jira application you install must have a unique license. There are various license types available. Some of these license types are incompatible with each other. If you try to install incompatible license types, Jira will present you with an error. To resolve this, you should select compatible license types, obtain them and install them. You should make sure you remove the incompatible license type first.

You can manage your Jira licenses on the Versions & licenses page.

Commercial licenses

commercial license is a paid license that allows you to run a Jira application and add users.

  • All commercial licenses will work with each other if you have more than one Jira application installed.
  • You can mix commercial licenses with evaluation licenses.
  • You cannot mix commercial licenses with other license types (e.g. Data Center or Academic licenses).

Data Center licenses

Data Center is a deployment option providing high availability and performance at scale for your Jira applications.

  • If you have installed a Data Center license for an application and configured the application for Data Center, all subsequent licenses must be Data Center licenses.
  • If you have any other type of license and want to install a Data Center license, this can be done.
  • If you have more than one Jira application, and you want to set them up for Data Center, all the applications must have Data Center licenses. You cannot mix a Data Center license with any other type.

Evaluation licenses

An evaluation (or "trial") license lets you try the full functionality of a Jira application for a fixed period of time (typically 30 days). When the trial ends, the application stops functioning until you install a paid license.

Unpaid licenses

Unpaid licenses are available for evaluators, not for profit organizations, charities and students.

  • All unpaid licenses will work with each other if you have more than one Jira application installed.
  • You cannot mix unpaid licenses with commercial (paid) licenses when you have more than one Jira application installed.

Move from Server to a non-clustered Data Center deployment option

Your Data Center license must match the one you used for Server. For example, if your Server license included Jira Software and Jira Service Desk, but the new one has Jira Software only, you won't be able to update it.

Known issues

Moving from Server to Data Center

If you're moving from Server to a non-clustered Data Center deployment option, your Data Center license must match the one you used for Server. For example, if your Server license included Jira Software and Jira Service Desk, but the new one has Jira Software only, you won't be able to update it and will most likely see the following error:

If you're looking to just evaluate Data Center or change the products in your license, you can work around it by first switching to an evaluation Server license (for example, Jira Software license, which will remove licenses for other products) and then using the Data Center license.

Last modified on Jun 16, 2020

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