Cycle Time

Cycle time is the time spent working on an issue — typically, the time taken from when work begins on an issue to when work is completed, but also includes any other time spent working on the issue. For example, if an issue is reopened, worked on, and completed again, then the time for this extra work is added to the cycle time.

See Viewing the Control Chart for information about how the cycle time is calculated on the Control Chart.

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