Summary

When a parent issue (for example Task/Bug/Story type issue...) has sub-tasks underneath it, we might want to automatically close it once all the sub-tasks have been closed.

The purpose of this article is to provide a way to configure an automation rule that will automatically close the parent issue, once the last sub-task was closed.

Environment

• Jira Service Management (JSM) Server / Data Center 4.0.0 and any higher version
• Automation for Jira 7.4.0 and any higher version

Solution

Automation rule configuration

• Add an Issue Transitioned trigger with the parameters below:
  • From Status: leave empty
  • To Status: choose the workflow status that issues enter when they are closed/done. For example: the status DONE
• Add an Issue Field Condition with the parameters below:
  • Field: Issue Type
  • Condition: Equals
  • Value: Sub-task
• Add a Branch Rule with the parameter below:
  • Type of related Issues: Parent
• Inside the Branch Rule, add the 2 components below:
  • Add a Related Issues Condition with the parameters below:
    • Related Issues: Sub-tasks
    • Condition: "All match specified JQL"
    • Matching JQL: "status = DONE"
      • Make sure to change the status to the one used in the workflow when an issue is closed (for example: Closed, Resolved, etc...)
  • Add a Transition Issue action with the parameters below:
    • Transition the issue by: "Selecting the destination status"
    • Destination status: DONE 
      • Make sure to change the status to the one used in the workflow when an issue is closed (for example: Closed, Resolved, etc...)

Screenshot of the automation rule