Summary

This article explains how to create an automation rule that will be triggered based on a due date field.

Example of use case 1:

• Jira tickets are configured with a due date field
• We want unresolved tickets to be automatically transitioned to a status (For example the status "Past Due Date") when the due date is today

Example of use case 2:

• Jira tickets are configured with a due date field
• We want to inform the assignee of a ticket when the due date of an unresolved ticket is in 30 days

Environment

• Jira Server / Data Center 8.0.0 and any higher version
• Automation for Jira 7.0.0 and any higher version

Solution

As there is currently no built-in trigger in Automation for Jira that fires a rule when a due date has passed, we must set up a rule using the Scheduled trigger instead, and configure it to run once per day.

Use case 1:

The automation rule will look like this:

• WHEN:

  • Scheduled, once a day, using the following JQL query that will search for issues that are unresolved and for which the due date field is today:

    duedate = startOfDay() AND resolution is empty

• THEN:
  • Add the action of your choice (for example, an action transitioning the Jira issue to a new status called "Past Due Date")

The screenshot below shows an example of automation rule that illustrates this configuration:

Use case 2:

The automation rule will look like this:

• WHEN:

  • Scheduled, once a day, using the following JQL query that will search for issues that are unresolved and for which the due date field is today:

    duedate = startOfDay("+30d") AND resolution is empty

• THEN:
  • Add the action of your choice (for example, a send email action to inform the assignee that the ticket is due in 30 days)

The screenshot below shows an example of automation rule that illustrates this configuration: