How to count the number of times an issue was reopened using Automation for Jira
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
At times, there could be a requirement to see how many times an issue (task, bug etc.) has been reopened without a need to create a specific reopen status in the workflow but a field that would either show whether the issue was reopened or not or how many times it got reopened.
Environment
- Jira Server/Data Center 8.0.0 or any higher version
- Automation for Jira (A4J) 7.4.0 or any higher version
Solution
- Create a custom field named Reopen Count with the Number type and set the default value to 0
Create an Automation Rule as described below:
Add the trigger Issue Transition to fire if an issue transitions from Done > To Do (Select the transition status as per the workflow definition)
Add the action Edit Issue fields to update the value of the custom field ReOpen Count with the below smart value,
{{#=}}{{issue.ReOpen Count}} + 1{{/}}
- Make multiple transitions on an issue from the status Done > To Do, and observe that the ReOpen Count custom field value keeps being incremented by 1 (in the example below, the issue was transitioned 3 times):
