Bamboo startup fails with error "Bamboo bootstrap failed: Couldn't save bamboo-shared.cfg.xml"
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
After a Bamboo upgrade, when starting Bamboo, the bootstrap fails with the below error on UI:
Bamboo bootstrap failed: Couldn't save bamboo-shared.cfg.xml to <BAMBOO_HOME>/shared/configuration directory.Environment
Bamboo version 8+ running on Windows
Diagnosis
The Bamboo User interface shows an error like the one below.
An error printed in the <BAMBOO_INSTALL_DIR>/logs/bamboo-stderror file regarding permission
java.io.FileNotFoundException: D:\Bamboo\bamboo-home\logs\atlassian-bamboo-access.log (Access is denied)
at java.io.FileOutputStream.open0(Native Method)
at java.io.FileOutputStream.open(FileOutputStream.java:270)
at java.io.FileOutputStream.<init>(FileOutputStream.java:213)
at java.io.FileOutputStream.<init>(FileOutputStream.java:133)
at org.apache.log4j.FileAppender.setFile(FileAppender.java:294)
at org.apache.log4j.RollingFileAppender.setFile(RollingFileAppender.java:207)
Cause
The user or the service account that is running the Bamboo doesn't have full read/write permission on the <BAMBOO-HOME> directory.
Solution
Please assign the user or the service-account that starts Bamboo has complete permission on the <BAMBOO_HOME> directory. Then, restart Bamboo and start the Bamboo setup process again. This should fix the issue if all the permissions are correctly set.