Github or Bitbucket smart commits do not work when JIRA Software users have the same email address

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Problem

Smart commits are not being recorded in JIRA Software even when the syntax formatting is as expected.

The following line is thrown in atlassian-jira.log:

2013-01-11 15:46:11,262 DefaultSmartcommitsChangesetsProcessor:thread-5 WARN anonymous 893x18285x1 - 69.69.69.69,96.96.96.96 /rest/bitbucket/1.0/repository/2/sync[plugins.dvcs.smartcommits.DefaultSmartcommitsService] Found more than one user by email user@atlassian.com with username user.name - assuming can not recognise.

Cause

Two or more JIRA Software accounts are sharing the same email address.

Resolution

Change the email address for those related accounts so they are not duplicated.

 

 

 

Last modified on Mar 30, 2016

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