Running Bamboo as a Windows Service - Troubleshooting Guide
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Bamboo runs fine from the Console and Command Prompt. Service appears to be installed correctly, but will not start or an error shows up when trying to run it.
Troubleshooting & Resolution
1. Please navigate to your <bamboo-installation> directory, right click on *UninstallService.bat* and select "Run as Administrator" to uninstall the current service. Make sure it's uninstalled by refreshing the local services page.
2. Now, right click on the "InstallAsService.bat" and select "Run as Administrator" to install the service.
3. When running Bamboo service on Windows, the user should be a local admin. Following the instructions on this page please set up this user: Running Bamboo Service on Windows as a Local User. Double check and make sure you have permissions on both <bamboo-home> and <bamboo-installation> directories.
4. Make sure your JAVA_HOME is set to look into your jdk directory, running "echo %JAVA_HOME%" in cmd should give you a result similar to: "C:\Program Files\Java\jdk1.8.0_161" - for example.
5. Now in the local services page, start the "Bamboo Build Server" service and access Bamboo in browser at the URL you have configured for it, for example: "http://localhost:8085". It takes a few minutes for the application to start running after the service starts.
Notes:
If you experience problems running the service or other executables from cmd, right click on the icon, run cmd as administrator and check if it resolves the problem for you
Please check this page for the latest Windows Service Installation guidelines: Running Bamboo as a Windows service
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