Troubleshooting Bamboo Gadgets
This KB article is relevant if you are having problems integrating Bamboo gadget into other applications.
Common symptoms include;
- Bamboo Gadgets in Jira Dashboard does not authenticate.
- Can't successfully 'Login & Approve' bamboo gadgets.
- Bamboo Gadgets doesn't show content.
Possible Error messages in the logs
- Remote API not activated for this JIRA installation
There a many factors and parameters that need to be 'right'. Please check the tasklist in the following
A possible Error Scenario - Bamboo's Base URL
Bamboo and JIRA run behind a reverse proxy. Bamboo and JIRA are reachable from the outside world as https://bamboo.domain.com and https://jira.domain.com. Thus the bamboo server in jira is configured as
Because this is the way bamboo is reached from JIRA, the proxy may terminate the https protocol and talk to bamboo via http as the base url of bamboo is set to.
When registering jira (https://jira.domain.com) as an oauth consumer in bamboo http://bamboo.domain.com is set as the provider. When jira comes to use bamboo gadgets it will send an oauth request to bamboo based on the stored bamboo server info in jira (https://bamboo.domain.com). Bamboo will receive this request but will not be able to identify itself as https://bamboo.domain.com (because bamboo's base url is http://bamboo.domain.com). Thus bamboo's oauth module will respond with 'signature_invalid'.
Authentication between jira and bamboo will fail.
Check your JIRA and Bamboo server for correctness, using the task list below:0%
- Add JIRA as an OAuth consumer in Bamboo.
- Re-index Bamboo to ensure the data source for the gadgets is in a defined state.
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