Unable to link Test result to JIRA issue

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

Trying to link a Test result in Bamboo to an existing JIRA issue through the following page:

Results in the following error message:

In addition to that, the following message is present in Bamboo logs

2015-05-29 11:01:22,181 INFO [http-apr-9070-exec-24] [JiraIssueManagerImpl] Cannot find link to JIRA project [WPM] in Bamboo application links

Diagnosis

The issue does exist inside the JIRA instance linked to Bamboo and the user trying to perform the operation has access to the issue as well as permission to create a link to it.

Cause

The application link between Bamboo and JIRA is not working properly, Bamboo seems to be using entity link to reach out to the JIRA issue. This shouldn't be required.

Workaround

In situations like this the best way to proceed is to recreate the application links between Bamboo and JIRA completely. Deleting an application link is a non-destructive process, no content is removed as a result of removing them. Just please make sure to remove the application link from both sides and right after that recreate them.

Still having problems?

We've got some more troubleshooting guides that may help you out:

Application Links Troubleshooting Guide

OAuth Troubleshooting Guide

SSL and Application Link Troubleshooting Guide

 

Last modified on Nov 2, 2018

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.