Login With Google fail due to Atlassian account

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Problem

Some users may get the error below:

Or an error message such as: "We logged you out because we're about to update your account. Log back in to Bitbucket to get going again quickly."

Cause

Current Google logins require the user to have an Atlassian account (More info about Atlassian account here: https://confluence.atlassian.com/purchasing/introducing-atlassian-account-738362254.html). Once you have an Atlassian Account, you also need to make sure that the Google account email and Atlassian Account email match perfectly.

Resolution

  1. You'll need to login via the normal method (Bitbucket email/password). 
    1. If you do not have a password or if you've forgotten it, you'll need to reset your password via "Forgot your password?" button and send it to your email.
  2. Once you got to log into Bitbucket, you will be prompted to migrate your account to use Atlassian account's login system.
  3. Once the user has Atlassian account enabled, then the Google login will be enabled (provided that the Google email and Atlassian account email is the same).

 

 

Last modified on Nov 2, 2018

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