Troubleshoot connections with Jira Software
This page describes how you can identify and correct connection errors between Bitbucket Cloud and Jira Cloud.
If you want to set up a new connection, see Connect Bitbucket Cloud to Jira Cloud.
This page covers the following error scenarios:
Webhooks not installed
We couldn't add a post commit hook while connecting with the Jira application.
Read more about webhooks in Bitbucket Cloud.
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OAuth error
INVALID CREDENTIALS
We couldn't refresh the account when you clicked Refresh Account because the OAuth credentials were incorrect or no longer exist.
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Refresh failed
REFRESH FAILED
We couldn't refresh the account when you clicked Refresh Account.
Possible causes | Actions you can take |
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Sync error
SYNC ERROR
We couldn't sync the repository when you clicked Sync repo.
Possible causes | Actions you can take |
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Connection is not fully completed
We couldn't add a post commit hook while connecting with the Jira application.
Read more about webhooks in Bitbucket Cloud.
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Issue links take me to Jira unexpectedly
When Jira Software Cloud is connected with Bitbucket Cloud, clicking an issue link in Bitbucket takes you to Jira when you were actually expecting to see key details of the issue displayed in a dialog in Bitbucket.
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Note: This will simply re-connect Jira Software and Bitbucket – it won't cause any data to be lost. |