Symptoms

After having moved the JIRA or Crowd user server in the network, users are unable to log into Bitbucket Server using external accounts. When trying to reset your user password, the following error is reported on screen:

Resolution

Try the workaround to reset admin users password. If that does not help, follow the steps below:

1. Stop Bitbucket Server.
2. Ensure you have a complete database and BITBUCKET_HOME backup.
3. Run the following query on your Bitbucket Server database:

 update cwd_directory set active='T' where id=32769;

          This will enable internal user directory and allow you to log into the application as an admin and update the user directory related configuration via the UI.

     4.  Restart Bitbucket Server.