Capture for JIRA browser add-on doesn't work in IE9


After installing the Capture for JIRA browser add-on in Internet Explorer 9, the add-on is not available


This problem only occurs in IE 9.


There is a problem with IE's default startup which in some cases doesn't allow the add-on to run. Possibly this is occurring because IE is set to start with the extensions disabled.


  1. Open Windows command line;
  2. Run the following command:

    iexplore.exe -extoff
  3. This will start IE with the extensions disabled and Capture for JIRA won't be available;
  4. After this, close IE and then run the following command:


Last modified on Feb 26, 2016

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