Capture for JIRA Browser Plugin Installation Problems


  • Plugin panel in Internet Explorer shows up blank when Capture for JIRA is enabled
  • Attach Screenshot tool does not function correctly even though the plugin loads correctly


  • The correct privacy settings are not enabled
  • Not all plugin components are enabled for Capture for JIRA


  1. Enable the 'Third Party Browser Extensions' in the Internet Options >> Advanced menu
  2. Make sure all plugin components are enabled:

    Note: as for Capture for JIRA, the following add-ons are expected instead of the above:

  3. Restart Internet Explorer.

Last modified on Feb 26, 2016

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