26 October 2014 to 31 October 2014

This week:

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Recently Updated

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Background refresh for JIRA Version details - postponed to a later deployment.

The new background refresh for the JIRA Version details page ensures that you are not looking at stale data when you are evaluating the status of your version. A subtle progress bar will indicate when issue data, including related warnings, is being refreshed. If you are looking at out-of-date information, you will be prompted to reload the page.

JIRA Service Desk 2.1-OD-04

Raise requests on behalf of your customers on the Customer Portal

Agents can now raise requests for customers on the Customer Portal with the new Raise this request on behalf of field. 
Only agents will see this field and they can see existing users who have access to the service desk when searching for customers. This means:

  • In a restricted service desk, all the users present on the customer list in the People tab are displayed.
  • In an open service desk, all the users in the system are shown.

Agents can see this field unless they do not have the Modify Reporter project permission. If you use the standard JIRA Service Desk permission scheme, agents already have this permission by default through Service Desk Team role.

Note: This is available for:

  • all subscriptions to JIRA Service Desk on or after September 10, 2014, and
  • OnDemand sites that have moved to the new pricing model if the subscription started before September 10, 2014.

Edit request types

Agents can now easily change the request type for Service Desk requests, and it is now also possible to change the request type for multiple requests when you bulk edit issues.

Fix list

The following fixes will be released as well.

Key Summary Votes

Confluence 5.6-34-014

This is a bug fix release.

Last modified on Dec 15, 2014

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