• Atlassian Cloud
• Confluence
• Jira Service Desk
• Jira Software
• Jira platform

Easier switching between apps

The application navigator has had a visual refresh and some improvements to help you get to your work quicker. You can now use the navigator to:

• Quickly switch between Jira Projects and Confluence spaces you've recently worked on
• Navigate to your new home (in labs): One place to help you find all your Jira issues or Confluence pages that you've been working on.

Organizations for verified domains and accounts

We've introduced 'organization' as a way to manage your verified domains and user accounts. You can subscribe to Identity Manager and apply security policies on all your managed accounts.

Identity Manager is free to try for a limited time. Learn more about Identity Manager's Early Access Program.

Easier switching between apps

The application navigator has had a visual refresh and some improvements to help you get to your work quicker. You can now use the navigator to:

• Quickly switch between Jira Projects and Confluence spaces you've recently worked on
• Navigate to your new home (in labs): One place to help you find all your Jira issues or Confluence pages that you've been working on.

End of support for nested tables

As we work on creating a more stable editing experience, we will no longer be supporting nested tables - that is, a table within a list, block quotes, or another table. Existing nested tables will not be affected, you simply won't be able to create new nested tables.

Blogs are getting the first round of editing improvements

If you've ever thought 'I wish it was easier to read blogs on mobile.... or on other devices', then this change is for you. Blogs are getting fixed-width layouts to improve readability across all devices. We're making a bunch of other updates to improve editing reliability and clean up your editing experience, so some macros may be temporarily unavailable while they're under maintenance. You can read more about these changes on our docs site.

Space tools has moved

Space tools has a new home. It's still in the sidebar, but it's moving up in the world, and now lives under the space name. To find it, click the down arrow next your space name, then click the cog icon. Feel free to poke around and get to know its new neighborhood!

Login-free portal

Users can view the customer portal, read knowledge base articles, and send requests without logging in. Learn more on the Jira Service Desk blog.

Automate requests according to time in a certain status

You can now automate the handling of requests based on the time they have been in a certain status.  In the automation settings, you will find a new WHEN action that allows you to specify the status and the amount of time of the requests you'd like to manage. Adding in a THEN action afterwards will allow you to take action on those requests like transitioning an issue to 'closed' or prompting for a comment.

New field for displaying the language in which a request was raised

For Service Desks that have enabled language support, you will now be able to see which language a request was written in with the new "request language" field. The language of the request is automatically detected. This field is searchable with JQL and will make it easier to assign requests to those best able to respond.

Agility boards: Media on cards

Images you attach to issues will now display on your board, as the card's cover image.

Agility boards: Assignee swimlanes

We've added the ability to group issues by assignee on your agility boards. Check it out in the top-right corner of your board. We'll add more swimlane types over time. As usual, if you have any suggestions, feel free to provide feedback.

Easier switching between apps

The application navigator has had a visual refresh and some improvements to help you get to your work quicker. You can now use the navigator to:

• Quickly switch between Jira Projects and Confluence spaces you've recently worked on
• Navigate to your new home (in labs): One place to help you find all your Jira issues or Confluence pages that you've been working on.

New issue view: Jira Software boards

Quickly view and update issue details in our new issue view for your software boards. Select an issue on your board and it opens in a new pop-up dialog instead of the previous sidebar view. We're rolling this out gradually, so you may not see it on your site just yet.

We're adding new features and refining the design all the time, so click Give feedback on the issue view to let us know what you think.

Agility boards: Select multiple issues

On agility boards, you can now select multiple issues and move them all to another column in one go.

Your new issue hasn't vanished – it's hidden by your board's filter

While viewing your board through a specific filter, you can create a new issue that doesn't match the filter; we'll let you know that the new issue has been successfully created, even though it'll be hidden by your current filter.

Agility board: Create multiple issues at once on the board

The agility board lets you create multiple issues directly on your board between existing issues.

Dev status on cards in agility boards

Cards on your agility boards will now display information from your development tools. Check it out by connecting your repo.

New issue view: Backlog

Take advantage of our simpler, more consistent issue view when planning your next sprint or grooming your backlog. Please note, this feature isn't available for all sites yet. We're rolling it out slowly, so don't worry if you don't see it just yet.

JSW <3 Confluence

For those of you using Confluence with Jira Software, we've added a new Pages option in the project menu where you can manage all of your project's Confluence docs, in one convenient spot (Scrum and Kanban boards only).

Agility boards: View all completed issues

You can now see all the issues you've completed on your agility board in one big list. Hit Looking for an older issue? in the Done column to take a look.

New issue view: Show issue pop-up on boards when the URL specifies an issue

Click a link to a board that includes a selected issue and we'll automatically open the issue in the new issue view pop-up.

Agility boards: Features page

Agility board teams, there's a big update coming your way! We've added a new Features menu in the project settings, where you can switch on and off various features for your board.

For now, you can head to the Features menu to enable Backlog, with Sprints and Dev tools integration coming soon and plenty more.

New issue view: Resize in backlog

Like to give the issue details more room when working in your backlog? Have it your way by dragging the border between your backlog and the new issue view to resize the columns. The new issue view is one column by default in the backlog, but it'll change to 2 columns (like the board view) if you make it wide enough.

New issue view: Log time

Click ••• > Log time to log and track the amount of time you spend working on issues in the new issue view.

Jira Software messaging platform

New Jira Software customers now have the ability to chat with someone from our support team, directly from within the product. It's just an experiment for now, and we might roll it out to more people later.

Bug fix: Mail Handler creating duplicated tickets

A fix for JRACLOUD-67475.

Search improvements

See a list of your recently viewed items when you click in the Search field in the header, and see results appear in real time as you type.

Updates to project details

We streamlined your project detail settings to focus on basic information about your project: its name, avatar and key. To view or edit these, go to your project settings and select Details.

New Jira experience: Sidebar navigation

We're rolling out a new experience for you and your teams. If you have the new experience on your Jira site, take a look at this guide to see what's new and what's changed.

The new Jira experience

We're rolling out a new Jira experience to our Jira Cloud customers. If you already have it on your site, read this guide to learn about it.

Manage users and roles on the People page

Users and Roles is now called 'People'. It's where you manage access for the team of real people who work on your project.

Comment reactions

React to comments in Jira Core. Save those "+1" and "Thanks" comments for later and add a reaction instead

New issue view: Optimistic transitions

Faster issue transitions in the new board issue view. No more sitting around waiting for that transition to happen.

New issue view: Attachments panel

Add attachments directly to the new board issue view, without needing to add them in the description or comments. Click the quick-add paperclip icon under the issue summary to get started.

New issue view: Custom fields

See and edit these custom field types in the new issue view:

• Number
• Select from list (single and multi)
• Single-line text
• Multi-line text
• Labels
• User picker
• URL
• Date picker
• Group picker (single and multi)
• Version picker (single and multi)

New issue view: Hide subtasks when they're done

In the new issue view, choose ••• > Hide done to hide the subtask on the parent issue when it's transitioned to done.

New issue view: Show issue pop-up on boards when the URL specifies an issue

Click a link to a board that includes a selected issue and we'll automatically open the issue in the new issue view pop-up.

New issue view: Reorder subtasks

Drag and drop subtasks to arrange them the way you want in the new board issue view.

Invite new people to Jira projects by email

When adding people to projects, Jira admins can invite people to join their Atlassian site.

New issue view: Jira mobile

The improved usability and consistency of our new issue view is now on mobile too. Get the same great experience, regardless of device.

Bug fix: Duplicate issues from single email

The first part of the fix for this issue where a single email could result in the creation of multiple issues.

New media uploader

Use our new media uploader, with handy recent files list and image annotations.

Smarter project template defaults

Jira remembers the last project you created. The next time you create a project, Jira picks this template by default.