Atlassian Cloud changes May 7 to May 14, 2018
These changes have been made or are being made to your Atlassian Cloud products and services.
Anything with a is new this week.
Changes with a are steadily rolling out and may not be on your site just yet.
Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management.
Easier switching between apps
The application navigator has had a visual refresh and some improvements to help you get to your work quicker. You can now use the navigator to:
- Quickly switch between Jira projects and Confluence spaces you've recently worked on
- Navigate to your new home (in labs): One place to help you find all the Jira issues or Confluence pages that you've been working on.
Organizations for verified domains and accounts
We've introduced 'organization' as a way to manage your verified domains and user accounts. You can subscribe to Identity Manager and apply security policies on all your managed accounts.
Identity Manager is free to try for a limited time. Learn more about Identity Manager's Early Access Program.
Get two-step verification codes via app or text (SMS)
Now, when you enable two-step verification on your Atlassian account, you can choose whether to get the 6-digit verification code via authentication app on your smartphone, or by text (SMS) message. Read about enabling two-step verification.
End of support for nested tables
As we work on creating a more stable editing experience, we will no longer be supporting nested tables - that is, a table within a list, block quotes, or another table. Existing nested tables will not be affected, you simply won't be able to create new nested tables.
Blogs are getting the first round of editing improvements
If you've ever thought 'I wish it was easier to read blogs on mobile.... or on other devices', then this change is for you. Blogs are getting fixed-width layouts to improve readability across all devices. We're making a bunch of other updates to improve editing reliability and clean up your editing experience, so some macros may be temporarily unavailable while they're under maintenance. You can read more about these changes on our docs site.
Space tools has moved
Space tools has a new home. It's still in the sidebar, but it's moving up in the world, and now lives under the space name. To find it, click the down arrow next your space name, then click the cog icon. Feel free to poke around and get to know its new neighborhood!
Meeting notes are getting a makeover
We're continuing to work on improving your editing experience, and next in line for an upgrade is meeting notes. In addition to being faster and more reliable, your new meeting notes are also responsive, optimized for readability, and have advanced tables. Some macros are still temporarily missing as we rebuild them, but you can check the list and find more details on all of these changes from our docs site.
Jira Service Desk
Android ❤️ Jira Service Desk
Jira Service Desk for Android has arrived! In the next few days, you'll be able to:
- check Jira Service Desk projects, queues, and issues on mobile
- reply to customers or leave internal notes for your team
If you already have the Jira Cloud Android app, then you're ready to go. Just update the app and find your projects waiting for you.
Don't have the JIRA app yet? Download it from the Play Store. Then, sign in to your service desk site to keep your queues at your fingertips.
Automate requests according to time in a certain status
You can now automate the handling of requests based on the time they have been in a certain status. In the automation settings, you will find a new WHEN action that allows you to specify the status and the amount of time of the requests you'd like to manage. Adding in a THEN action afterwards will allow you to take action on those requests like transitioning an issue to 'closed' or prompting for a comment.
New design for Automation rule building
You'll be able to automate your repetitive tasks easier than ever with our new rule building for Automation. Check it out by editing one of your existing rules, browsing some new pre-configured rules we've just added, or building your own custom rule.
New portal-only accounts are given a randomly generated username
Usernames for portal-only customers are now in the format qm:<alphanumeric-hash>. Learn more on the Jira Service Desk blog.
Help center updates - My requests and Search
- My requests in the help center has moved to under the help seekers' avatar
- You can search the whole help center from any page
iOS ❤️ Jira Service Desk
We're excited to bring you Jira Service Desk for iOS. You can now:
- check your Jira Service Desk projects, queues, and issues on mobile
- reply to customers or leave internal notes for your team
If you already have the JIRA Cloud Mobile app, then you're ready to go. Just update the app and find your projects waiting for you.
Don't have the JIRA app yet? Download it from the App Store. Then, sign in to your service desk site to keep your queues at your fingertips.
Android users, don't despair - we're coding at top speed to bring you Jira Service Desk next.
Jira import syncs customer account directory
We're changing what happens when you import Jira Service Desk customer accounts to a site that already has customer accounts. If customers have different data in the import and the destination site, then we use the destination version.
Previously, the imported data would replace the destination data, which meant that customers who were in the destination site but not in the import were deleted.
We're rolling out a new type of project and a new global permission. By default, any licensed user can create their own independent project. These projects don't affect existing Jira projects or shared configurations. You can manage who's allowed to create independent projects with the new Create independent projects global permission. Read more about independent projects.
Agility boards: Minor changes to the column limits feature
We've made a minor change to the way the Column limits feature works on agility boards. From now on, the Column limit option will open a popup window, rather than entering a limit on the menu itself.
New issue view: Jira Software boards
Quickly view and update issue details in our new issue view for your software boards. Select an issue on your board and it opens in a new pop-up dialog instead of the previous sidebar view. We're rolling this out gradually, so you may not see it on your site just yet.
We're adding new features and refining the design all the time, so click Give feedback on the issue view to let us know what you think.
New issue view: Backlog
Take advantage of our simpler, more consistent issue view when planning your next sprint or grooming your backlog. Please note, this feature isn't available for all sites yet. We're rolling it out slowly, so don't worry if you don't see it just yet.
JSW <3 Confluence
For those of you using Confluence with Jira Software, we've added a new Pages option in the project menu where you can manage all of your project's Confluence docs, in one convenient spot (Scrum and Kanban boards only).
Add more issue types to independent agility projects
Independent agility projects come with the Story issue type. Now, you can add your own issue types to help categorize and sort your project's work.
Jira Software messaging platform
New Jira Software customers now have the ability to chat with someone from our support team, directly from within the product. It's just an experiment for now, and we might roll it out to more people later.
Agility boards: Media on cards
Images you attach to issues will now display on your board, as the card's cover image.
Agility boards: Select multiple issues
You can now select multiple cards on your agility board by holding Ctrl (Windows) or Command (Mac), giving you the freedom to move, label, assign, and delete multiple issues at the same time.
New issue view: Open issues as a sidebar on boards
By popular demand: open the new issue view as a sidebar on your boards. If you're a team lead and need to view lots of issues in quick succession, or you need to see a selected issue and the board at the same time, this one's for you.
From a board, choose ••• > Open issues in sidebar. This sets your preference for all boards (you can switch back at any time).
Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product.
New issue view: Drag and drop attachments
Grab that cat GIF and drop it on an issue—drag and drop attachments has arrived in the new issue view.
The new Jira experience
We're rolling out a new Jira experience to our Jira Cloud customers. If you already have it on your site, read this guide to learn about it.
Manage users and roles on the People page
Users and Roles is now called People. It's where you manage access for the team of real people who work on your project.
React to comments in Jira Core. Save those "+1" and "Thanks" comments for later and add a reaction instead
Invite new people to Jira projects by email
When adding people to projects, Jira admins can invite people to join their Atlassian site.
New issue view: Jira mobile
The improved usability and consistency of our new issue view is now on mobile too. Get the same great experience, regardless of device.
New issue view: Issues in epic
See the included issues when you view an epic in the new issue view.
New media uploader
Use our new media uploader, with handy recent files list and image annotations.
Preview how to manage issue types in your independent agility projects
Check out the new issue type settings to get a sneak peek into how you'll customize your independent projects. Soon, you'll be able to set up your own issue types and customize their workflows and fields. Let us know what you think!
Edit issue type names in independent projects
Project admins can edit the names of the issue types they add to their independent agility projects.
Apps and extra features for independent projects
Manage Atlassian Marketplace apps and extra features in your independent project's settings. These enhancements give Jira new functionality, integrate with other Atlassian products, and give your project some serious power.
New Jira experience: Updated project issue navigator
As part of the new Jira experience, we've updated the project issue navigator. There's a new, cleaner design, and it includes the new Jira issue view to help you quickly find and update important issue info.
Check it out by navigating to your project and selecting Issues in the sidebar.
Note: Create issue, list sorting, and navigation with keyboard shortcuts aren't available in the new navigator just yet, but we hope to add them very soon. The + in the sidebar is always there for when you need to create new issues.
Invite users directly from your independent agility projects
Trying to add someone new to your project? If they aren't already on your Jira site, you can invite them to join directly from the People page in your independent project settings. Currently, we're trying this out on agility projects.
Jump to Last Read
No more scrolling to find where you left off reading. Click or tap Unread messages (you'll find it at the top of a chat) to jump up to messages you haven't read. If there's been lots of chatter, continue to click or tap Unread messages until you get to the first one.