• Jira platform
• Jira Software
• Jira Service Management
• Jira Work Management
• Confluence
• Bitbucket

Company-managed software projects: Features page demystified

Project administrators, making your life a lot better with a new Features page under Project settings. Have a seamless experience with your project planning, development, and operations by enabling or disabling project features from this single page.

New issue view: Estimates for time tracking apps

The new issue view now displays a field for the estimated time remaining when you use time tracking apps. To try it out, install your favorite time tracking app, go to an issue, and check it out yourself.

Removal of non-paginated get filters endpoint from REST API v2

We previously announced the deprecation of the non-paginated get filters endpoint in Jira’s REST API v2. Starting in December (2020), we’ll begin removing the endpoint. We expect to complete this work before the end of 2020.

Instead of the non-paginated endpoint, you can use the paginated endpoint, which is more scalable and can deliver lower response times.

Before we remove the endpoint, you should:

• replace all calls to GET /rest/api/2/filter with GET /rest/api/2/filter/search

JQL search is here for projects

Search for issues fast with Jira Query Language (JQL) in your projects. Define complex criteria and get autocomplete suggestions as you type to help you write your queries. We’ve also added a new expandable editor so you can write those long queries over multiple lines (and make them easier to read).

To use JQL, go to Issues in your project’s sidebar, and select JQL. Learn more about searching with JQL.

Broaden your criteria when searching for issues in a project

We’ve added issue field filters, like summary, due date, updated date, priority, resolution, and resolution date, so that you can define extensive criteria when you’re searching for issues in a project.

Get more details of your issues in List view as we’ve added columns for Resolution, Updated date, and Due date.

From your project’s sidebar, select Issues to give this a go.

Updates to how you create projects in Jira

Creating projects in Jira is now simpler with our new template library. Browse templates across the Jira products you own, with additional information to assist you in finding the template that best fits the way your team works.

Additionally, we’ve renamed our project types (next-gen and classic) to make them clearer and more descriptive:

• Next-gen projects are now named team-managed projects. The functionality itself remains the same and continue to be ideal for independent teams who want to control their own working processes and practices in a self-contained space.
• Classic projects are now named company-managed projects. Setup and maintained by Jira admins, company-managed projects remain the best choice for teams who want to work with other teams across many projects in a standard way, such as sharing a workflow.

Improved customization experience in the help center

A new, improved customization experience awaits the Jira admin in the help center. Apart from managing announcements and help center look and feel, admins can now add a message to their login page to guide customers through the login process.

Admins can also add translations for the login message, announcements, help center name, and home page title. Learn all about the available help center customization options.

Jira project report: Cycle time report

Need insights into the metrics of your deployments?

The new cycle time report has been introduced that measures the median time for your team to ship value using 12 weeks’ data and also identifies the outliers to improve your team’s performance.

To view the cycle time report,

• In the company-managed project, navigate to the Reports > DevOps section.
• In the team-managed project, navigate to the Reports > Overview section.

Learn how to make the best use of the Cycle time report.

New issue view: Fields on the right are now grouped

Just a quick visual update to help you find fields faster. Your fields on the right side of the issue view are now in three collapsable groups: pinned fields, details, and more fields. Learn more about configuring field layouts

Advanced Roadmaps for Jira - New header layout

Hear ye, hear ye: The single most commonly requested Advanced Roadmaps for Jira feature* is now a reality.

All the features you love are still here, just organized in a way that takes up less space. When it's activated on your instance, you’ll get a tour showing you around. But if you want further reading (or you wanna get this #hypetrain rolling early) here are the changes you can expect: https://confluence.atlassian.com/advancedroadmapscloud/view-your-plan-998651060.html

*If it’s not, it’s close.

Advanced Roadmaps for Jira - Edit issue descriptions

Users can now edit the issue description field and issue title from the Advanced Roadmaps timeline.

Learn more on the View issue details page.

Organize and feature your service projects in the help center

Gain more control over your help center layout and manage how your service projects are displayed to your customer. Feature important projects more prominently and organize your help center so that your customers can quickly find what they’re looking for.

Create subtasks in the timeline view

You can now break down items into smaller subtasks in your timeline view. Subtasks are smaller items that relate to the overarching objective.

Team-managed projects: Create a workflow just for epics

Map a workflow for your team’s high-level objectives. In the workflow editor, you can now save a separate workflow for the epic issue type. This means that epics will flow one way, while other issue types flow another way — all on the one board. To try it out, go to Project settings > Issue types > Epic > Edit workflow.

Learn more about managing workflows.

Jira Work Management is the next generation of Jira Core

We’ve rebranded from Jira Core to Jira Work Management. Stay tuned for updates, and more documentation on exciting new features.

View start date in calendar view

View the start date for your items in the calendar view.

Issue view: Link an issue by pasting its URL

When linking one issue to another in the issue view, along with searching for the issue, you can now also copy and paste the issue's URL. To try it out, select the Link issue quick action while viewing an issue and copy and paste another issue's URL.

See open incidents on services affected by a change request

When viewing a change request in Jira Service Management, you can now see if any of the affected services are being impacted by open incidents. From the issue view, these warnings will show in the Affected services field.

All of your notifications in the one place

We’re updating how you view your in-product notifications. Notifications from all of your sites will show up in the menu, and you can sort notifications to show the ones you haven’t read. We’ve also removed the ability to delete notifications, so you don’t have to worry about losing them.

Key changes

• Sort notifications to show only the ones you haven’t read
• Notifications won’t be deleted, so nothing is ever lost
• See notifications from all of your Jira and Confluence sites in the one place 
• Improvements to accessibility and how notifications appear

Object Schema Import enabled

We’ve added the ability to import one or more complete object schemas from the Insight Asset Management Cloud app to Insight in Jira Service Management Cloud. Learn more about importing an object schema.

Dependencies between items

You can now link items in the timeline view that are contingent on others being completed first. You can also simply see which items may be blocked due to a certain item.

Roadmaps - Show child issues, assign issues to sprint, and manage dependencies from the Roadmap

It’s a big update today, folks! We’re announcing three new features on Roadmaps:

1. Your child issues will now show on the timeline based on their sprint assignments (not their start and end dates). Learn more about the roadmap.
2. You can move these child issues to a new sprint by moving them on your timeline. Learn how to add issues to epics on the roadmap.
3. You can create dependencies between these child issues using the drag-and-drop dependencies functionality. Learn how to manage dependencies on the roadmap.

Trusted users: UI changes for inviting new users

We’ve made some minor UI changes – the Administration button in the Switch to… menu is no longer available for trusted users. Instead, they can navigate to the People menu in the top navigation to invite new users.

Improvements to your project menu

We’re improving the project menu to help you navigate your projects with ease and find work fast. As part of this work, we’ve made the following initial updates:

• Menu items are now grouped into categories that describe the software development lifecycle: Planning, Development and Operations.
• In company-managed projects, the Board switcher has had some visual updates to better delineate board-scoped views like the backlog and reports.

Project pages: minor UI improvements

We’ve made some minor UI changes to project pages.

• You’ll see a message that says Powered by Confluence at the bottom of the screen. Selecting this will take you to the attached Confluence space.
• The icon and UI for your connected space or page have been updated.
• Information about your pages Name, Contributors, and Last modified has been retained, but the labels have been removed to improve readability.

Priority icons in issues are more accessible

We’ve updated the priority icons; they no longer rely on color. They’re more accessible to everyone, including people who are color blind, and people who may experience low vision. Learn more about the new priority icons.

Updates to the On-call feature in Jira

We have enabled the On-call feature in your company-managed or team-managed Jira Software projects. Your admin can enable or disable it later from the Project settings > Features page. Learn more about getting started with Opsgenie.

Project pages: connect project with a page

We’ve updated project pages so it’s possible to connect a single Confluence page, rather than an entire space. You can do this by selecting the Connect to different space or page icon (represented by two arrows). Learn more.

Updates to how you create projects in Jira

Creating projects in Jira is now simpler with our new template library. Browse templates across the Jira products you own, with additional information to assist you in finding the template that best fits the way your team works.

Additionally, we’ve renamed our project types (next-gen and classic) to make them clearer and more descriptive:

• Next-gen projects are now named team-managed projects. The functionality itself remains the same and continue to be ideal for independent teams who want to control their own working processes and practices in a self-contained space.
• Classic projects are now named company-managed projects. Setup and maintained by Jira admins, company-managed projects remain the best choice for teams who want to work with other teams across many projects in a standard way, such as sharing a workflow.

Create and schedule future sprints

Sprint planning is great when it’s done every couple of weeks.

But how satisfying (and helpful) is it when you can line up the work that needs to happen straight after? Create the sprint and pencil in the start and end dates. Your future self will thank you later.

To plan a future sprint:

1. Navigate to your Jira software project.
2. Select Backlog in the project menu on the left.
3. Click Create sprint.
4. Add dates to your sprint by selecting Add dates (✏️ ). Ta-da!

Learn more about adding dates to future sprints for team-managed projects.

Learn more about adding dates to future sprints for company-managed projects.

Team-managed projects: reopen a closed sprint

If you’ve accidentally closed a sprint in your team-managed project, you can now reopen it via its report in the Reports section of your project. We’ve been working on this after hearing it’s something many of you have asked for. Learn more about reopening sprints.

Improvements to your project menu

We’re improving the project menu to help you navigate your projects with ease and find work fast. As part of this work, we’ve made the following initial updates:

• Menu items are now grouped into categories that describe the software development lifecycle: Planning, Development and Operations.
• In company-managed projects, the Board switcher has had some visual updates to better delineate board-scoped views like the backlog and reports.

Improved view of knowledge base articles in the portal

Your customers can now view your knowledge base articles in the portal on a wider canvas. The increased width will not just improve the readability of your articles, but will also help images and tables in them to render better.

Manage your drafts from within the knowledge base

Drafts are knowledge base articles that are in progress or are unpublished. You can now get an overview of the drafts you’ve created and are contributing to from within your knowledge base. Learn more about how to view a list of your drafts.

Link multiple Confluence spaces to your knowledge base

It’s here! You can now link more than one Confluence space to your knowledge base. Organize your articles more efficiently and help your customers faster than ever with the redesigned knowledge base settings page. Admins can now create a space from their service projects, link multiple existing spaces at once, set individual space permissions, and manage article suggestions better. And agents can now filter articles by linked spaces.

Set up a custom Google email address using OAuth

If you’re a Jira site admin, you can now add a custom Google email account using OAuth instead of an application-specific password. Learn how to add a custom email account.

Link spaces from Confluence server sites to your knowledge base

Jira Service Management in Cloud, but Confluence on Server? No problem, you can now bring articles from spaces in Confluence server sites to your knowledge base in Jira Service Management Cloud.

When creating or linking spaces to your service project, you can choose between spaces from your Confluence cloud and server sites. Learn more about linking Confluence spaces to your service project.

Enhanced view of knowledge base articles for agents

Your agents can now get a better view of knowledge base articles. Images in your articles will expand when you click on them and videos can be played inline. We’ve also made many more improvements in styling and formatting to match the Confluence experience.

Updates to how you create projects in Jira

Creating projects in Jira is now simpler with our new template library. Browse templates across the Jira products you own, with additional information to assist you in finding the template that best fits the way your team works.

Additionally, we’ve renamed our project types (next-gen and classic) to make them clearer and more descriptive:

• Next-gen projects are now named team-managed projects. The functionality itself remains the same and continue to be ideal for independent teams who want to control their own working processes and practices in a self-contained space.
• Classic projects are now named company-managed projects. Setup and maintained by Jira admins, company-managed projects remain the best choice for teams who want to work with other teams across many projects in a standard way, such as sharing a workflow.

Improved customization experience in the help center

A new, improved customization experience awaits the Jira admin in the help center. Apart from managing announcements and help center look and feel, admins can now add a message to their login page to guide customers through the login process.

Admins can also add translations for the login message, announcements, help center name, and home page title. Learn all about the available help center customization options.

Organize and feature your service projects in the help center

Gain more control over your help center layout and manage how your service projects are displayed to your customer. Feature important projects more prominently and organize your help center so that your customers can quickly find what they’re looking for.

See open incidents on services affected by a change request

When viewing a change request in Jira Service Management, you can now see if any of the affected services are being impacted by open incidents. From the issue view, these warnings will show in the Affected services field.

Allow outsider comments from email

You can now allow external emails containing a valid issue key to be added as a comment to issues. Learn how to enable comments from external emails.

Request approval from groups

Good news, everyone! You can now use groups as approval sources. Require approval from everyone, a minimum number of people from each group, or a minimum number of people (regardless of which group they come from).

Learn how to add an approval to a workflow.

Create subtasks in the timeline view

You can now break down items into smaller subtasks in your timeline view. Subtasks are smaller items that relate to the overarching objective.

View start date in calendar view

View the start date for your items in the calendar view.

Dependencies between items

You can now link items in the timeline view that are contingent on others being completed first. You can also simply see which items may be blocked due to a certain item.

Jira Work Management lets you focus on the work that matters with filters

We’re expanding filters across more views in Jira Work Management. Filter across your timeline and calendar views to easily narrow down specific items you’re searching for. You can now access filters in the list view through one single button. You’ll still be able to access three quick filters:

• Assigned to me
• Due this week
• Done items

When you select + More, you’ll be able to use more advanced filtering options such as:

• Assignee
• Issue type
• Priority
• Reporter
• Status

These are the only fields we support right now, however, more advanced fields will be added over time.

Resize table columns easily with Distribute columns

We’ve updated tables to include a Distribute columns feature, making it quick and easy to resize two or more columns to be the same width.

Select the columns you would like to resize, and then choose Distribute columns from the dropdown menu to make selected columns the same width. You can also select the entire table to resize all columns in the table.

Find out more about Distribute columns.

Jira issue URLs are converted to smart links

When you paste a Jira issue link into a Confluence page, the URL is converted to a smart link that displays the page icon and the page title. This works if the Jira and Confluence sites are linked or if they are both cloud versions.

Browse or search for page elements

Aside from the text you write, it’s nice to be able to browse through all the elements that you can add to a page when editing.

• If you want to see more options at once and even look at them by category, select + > View more from the toolbar
• If you know exactly what you want to add, type / and start typing the name of the element to narrow the list to the elements that match what you typed

The elements you can add to the page include:

• Basic formatting like headings and bulleted lists
• Graphic elements like status lozenges and info panels
• Powerful Confluence macros like the table of contents or a list pages based on your parameters
• Third-party macros from the Atlassian Marketplace

Hiding the Like button on archived pages

When you archive a page, you’re signaling to your team that this page is outdated or otherwise no longer relevant to current work. Since no one should be paying attention to or engaging with these pages, we’ve hidden the Like button so no new likes can be added.

You’ll still be able to see all likes the page accrued up until it was archived.

Archive all nested pages in one action

Page archiving enters its next phase with nested archiving. For any page you archive, if it has any nested pages, you’ll have the option to include all of them with the original page selected. Pages archived together will maintain their visual hierarchy to preserve the context in which they were organized in the page tree.

You’ll have the same option to include all nested pages when restoring any page in the archive back to the page tree.

You can use nested archiving on the Premium plan.

Invite guests for external collaboration (early access)

External collaboration is a Confluence feature that lets your team collaborate with people that are “external” in some way, such as a client or a contractor. It’s a secure way to open your Confluence instance to anyone you need to work with.

And the way you do that is you invite them as guests.

Guests have limited access to your instance. Unlike regular users who have a broad level of access by default, guests only have access to the spaces to which they have been specifically assigned access.

Guests also have limited access to user information for your regular “internal” users.

Note: External collaboration is in the process of rolling out as part of an early access program for customers on the premium plan.

Learn more about external collaboration.

Recommending pages to archive

We’ve added a notification email that’ll recommend archiving pages excluded by a bulk archiving action.

With the ability to archive a page and all of its nested pages (a whole branch of the page tree), sometimes not all pages in the branch can be included. This happens when the archiver either doesn’t have permission to view a nested page or doesn’t have permission to archive a nested page, which results in these pages being left behind in the page tree.

If you created any of these “left behind” pages, we’ll let you know in the email and give you a quick way to archive them!

Bulk archive up to 500 pages at a time

To ensure Confluence performs at the highest level, we’ve limited the amount of pages you can bulk archive or bulk restore to 500 pages at a time. We hope to increase the limit soon!

Fine-tune macro results while you set them up

Some of the elements you add to pages are more robust and need more setup than others; they are known as macros. After you insert a macro, a right panel opens letting you adjust the characteristics to fine-tune the results without covering the page content while you set up.

For template creators, this new way of setting up macros lets you add the macro as a placeholder so that the person using the template can adjust it to their needs.

Undo and redo your changes using the editor toolbar

Undo and Redo buttons have been added to the new editor’s toolbar to make it easier to manage your changes without having to rely only on keyboard shortcuts. Don’t worry. The keyboard shortcuts will still work.

Transform a page into a blog

There are many reasons why your great ideas would start out on a page and grow into a blog when they are ready. Some content needs more time than others, so you have a few options for when you make the switch.

You can keep your page as a draft and use the More actions menu (•••) to Publish as blog, or you can publish as many times as you need, then use the More actions menu (•••) to Convert to blog.

Both of these options will move your page into the Blog section of the space where the page was created. Any page or inline comments added to the page will move with the page. If those comments no longer make sense when the content becomes a blog, you can delete or resolve the comments first.

View the pages you've visited most recently

You can now view the page tree in any space based on when you viewed the pages, with the most recent visit at the top of the list.

Take action quickly from the sidebar

To make it faster and easier to do common tasks, quick actions have been added to the page tree in your space sidebar. Because you can take action without selecting a page and moving away from the sidebar, it will take less time and effort to get your job done.

When you hover over the page title, a More actions ( ••• ) menu appears giving you the choice to:

• edit
• rename
• star
• get link
• copy
• move
• archive

If the person logged in doesn’t have permission to do one of the actions, the action will be greyed out along with info that there are restrictions preventing those actions.

Find the right templates in the gallery

Before creating a page, you can go to the template gallery for inspiration. You can get to the template gallery by selecting Templates in the Confluence navigation. Keep in mind that templates can vary based on the space selected.

Explore recommended templates in the selected space and star those that are right for you. Recommendations start with those used most often in the space by you and others. Starred templates are easy to get to later by clicking the Starred filter at the top of any list of templates. Learn more about the template gallery.

Hover over a page name in the sidebar to see more info

Sometimes a page title just isn’t enough to pick the right one. When you hover over page names in the sidebar of a space, you can see more details about it, like when it was updated last, who created the page, and how many comments and likes the page has. Seeing page cards on hover is something each user can control, so if you don’t find this useful, you can turn it off in your user settings.

Create blogs and top-level pages from the sidebar

Create blogs and top-level pages in your space quickly by using the + button next to the Blog or Pages sections in the space sidebar.

All of your notifications in the one place

We’re updating how you view your in-product notifications. Notifications from all of your sites will show up in the menu, and you can sort notifications to show the ones you haven’t read. We’ve also removed the ability to delete notifications, so you don’t have to worry about losing them.

Key changes

• Sort notifications to show only the ones you haven’t read
• Notifications won’t be deleted, so nothing is ever lost
• See notifications from all of your Jira and Confluence sites in the one place 
• Improvements to accessibility and how notifications appear

Trusted users: UI changes for inviting new users

We’ve made some minor UI changes – the Administration button in the Switch to… menu is no longer available for trusted users. Instead, they can navigate to the People menu in the top navigation to invite new users.

Bitbucket Pipelines Step Metrics

Step metrics allows you to get visibility into your builds CPU and memory usage, and also provides you with memory usage warnings when your build is running. Learn more