Atlassian Cloud changes Apr 11 to Apr 18, 2022

These changes have recently been rolled out to Atlassian Cloud sites.

Changes labeled ROLLING OUT are being gradually rolled out and may not be on your site just yet.

Atlassian Cloud

Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management.

Deprecation notice - Atlassian account passwords for API and Git activity will be disabled 1 March 2022

ROLLING OUT

As previously announced in the Bitbucket blog, beginning 1 March 2022, Bitbucket users will not be able to use their Atlassian account passwords for API and Git activity.

Additionally, we've recently announced that new users with Atlassian accounts created on or after 13 September 2021 will not be able to use their account passwords for these Bitbucket activities.

For API and Git operations, an app password with the necessary scopes can be used in place of your account password. Please see Bitbucket Cloud documentation for a detailed explanation of what app passwords are and how to create and use them.

Other functionality affected

OAuth 2.0 Resource Owner Password Credentials Grant flow

It will no longer be possible to perform the OAuth 2 Resource Owner Password Credentials Grant flow, since this requires an Atlassian account password. App developers should use one of our supported OAuth 2.0 flows to obtain access tokens.

Obtaining a Two Step Verification recovery token over SSH

Bitbucket previously allowed a combination of an SSH key and password to retrieve a Two Step Verification (2SV) recovery token. This will no longer be supported. Users with 2SV enabled should visit their personal settings and securely save or write down their recovery tokens to avoid a 48-hour lockout in case of a lost or stolen 2SV device.

Access your organization administration from any Atlassian product

ROLLING OUT

You can now access your organization administration from any of your products through the Product switcher in the top navigation. This makes it easy to manage all of your accounts and security policies globally across your sites and products.

Jira platform

Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product.

JSM Service Catalog Release 1

ROLLING OUT

Configure your portal forms with ease, using a fresh drag and drop experience!

Learn how to configure your request types.

QR code enabled in Insight for Jira Service Management

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To help you manage physical assets, we've added the ability to print QR codes to Insight in Jira Service Management Cloud. Printed QR codes can be applied to physical assets and then scanned to quickly find information about that object in Insight.

You can print QR codes for multiple objects by selecting Bulk actions > Print QR codes.

Learn more about printing QR codes in Insight for Jira Service Management Cloud.

Advanced Roadmaps for Jira - Export a static screenshot (.png) of your plan

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When you're presenting your roadmap to stakeholders and colleagues alike, you can now quote the beloved Nickelback and say "Look at this photograph..."

That's right, you can now export a screenshot of your plan in Advanced Roadmaps using the Export to a image (.png) function. To use it, set your timeline to show the issues that you want to include in your screenshot, then use Share as > image (.png).

Learn more about exporting your timeline as an image

Advanced Roadmaps is included with all Jira Software Cloud Premium and Enterprise subscriptions.

Allow domain-based signups for internal customers

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Previously when an internal customer, such as an employee at your company, raised a request for the first time, a portal-only account was generated if an Atlassian account hasn't previously been provisioned for them.

To avoid multiple account conflicts*,* we've introduced the capability to create Atlassian accounts for your internal customers via portal signup, based on their email domain. Once enabled, Atlassian accounts will be created for customers with an email domain on your site's approved domains. Learn more about what's coming to customer access settings

IQL validation in basic JQL mode

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Ever struggled to figure out what wasn’t working with an IQL function in the basic JQL mode? Validation now works with IQL in the basic JQL mode, making it easier than ever to get your Insight in Jira Service Management queries up and running. Learn more about using Insight Query Language (IQL)

New Import Jira Server and Import Jira Cloud screens replaces the Restore system screen

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The Restore system option, also commonly referred to as Site Import enabled you to import:

  • Jira server backup files to migrate from Jira server to cloud
  • Jira cloud backup files to reset the cloud site among other reasons

Recently, we announced that Site Import won’t be available for some users looking to import server backups to migrate from server to cloud. To make sure that users who want to import cloud backups aren’t impacted, we’ve now split Site Import into two screens.

  • To import server backups, go to Settings > System > Import Jira Server
  • To import cloud backups, go to Settings > System > Import Jira Cloud

Filter issues in JQL by hierarchy level

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Add a filter to your JQL query to only show issues of a certain hierarchy level. This field uses numbers that correlate to hierarchy levels. Currently, this field doesn’t support custom hierarchy levels made in Advanced Roadmaps.

Learn more about this new JQL field in the Jira Software Cloud documentation.

Limiting the number of child issues displayed on the issue view

ROLLING OUT

To plan for a future performance improvement, we’re limiting the number of child issues displayed on an issue to 100. You can still have more than 100 child issues on an issue, but you’ll have to view them in search.

Editing comments on issues just got easier

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When you write a comment on an issue, the editor toolbar will remain visible when you scroll down the comment.

Delete knowledge base drafts

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Manage your unpublished articles and remove clutter by deleting drafts you no longer need from your knowledge base.

Unlock the power of Forms with Automation

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Ever wished you could automatically add a form to an issue as soon as a request is raised? Or maybe you’d like to automatically send a copy of your New Starter form to Facilities, Legal, and IT whenever it’s filled out.

Well, now you can!

With new Forms components in Automation, you can automatically copy forms, add forms to issues, and even trigger actions based on form activity. Forms components allow you to build custom automation rules to use your forms – and your data – in lots of new and exciting ways.

Learn how to create custom automation rules.

Dashboards: Restore dashboards from the trash

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We heard there are times you want a dashboard back after you delete it, so we’re adding the option to trash a dashboard instead of deleting it right away. Trashed dashboards can be restored until they’re permanently deleted after 60 days. Learn more about managing shared dashboards.

Push notifications can now be time-sensitive on iOS

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Collaboration just got faster in the Jira Cloud app for iOS. Direct mentions and ‘assigned to you’ push notifications can now be treated as time-sensitive, which means you’ll receive them even if your notifications are snoozed. Disable time-sensitive notifications via system settings.

Jira Software

Move data between sites with cloud-to-cloud migration

ROLLING OUT

We're introducing cloud-to-cloud migration to make it easier for you to move users and projects from one cloud site to another. Cloud-to-cloud migration can help you combine data between two or more cloud sites, split a cloud site into multiple cloud sites, duplicate a cloud site, or move specific projects from one cloud site to another.

Org and site admins can access this feature by logging in to the cloud site you want to move your users and projects from, then going to Settings > System > Migrate cloud site.

Updates to how you create projects in Jira

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Creating projects in Jira is now simpler with our new template library. Browse templates across the Jira products you own, with additional information to assist you in finding the template that best fits the way your team works.

Additionally, we’ve renamed our project types (next-gen and classic) to make them clearer and more descriptive:

  • Next-gen projects are now named team-managed projects. The functionality itself remains the same and continue to be ideal for independent teams who want to control their own working processes and practices in a self-contained space.
  • Classic projects are now named company-managed projects. Setup and maintained by Jira admins, company-managed projects remain the best choice for teams who want to work with other teams across many projects in a standard way, such as sharing a workflow.

Team-managed projects: Custom filters for your board and backlog

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We’ve introduced custom filters to help you find issues in a busy board and backlog. Powered by Jira Query Language (JQL), project admins can now create saved and reusable search terms to quickly find relevant issues.

Learn more about custom filters in team-managed projects

To get started with custom filters:

1. From your team-managed project, go to Project settings > Board > Custom filters.
2. Create your first custom filter using JQL. If this is your first time using JQL, select ? in the top navigation bar to learn the basics.

Team-managed projects: Set up new statuses without leaving the workflow editor

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If you add a new status in the workflow editor, you can now assign it to a board column straight away. You can choose to keep your new status hidden, or drag and drop it to a column so it’s visible on your board and backlog.

Learn how to manage statuses in your workflow

Create commits from the Jira issue development panel

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If you've connected a source code management tool to your Jira Software Cloud project, you can now create commits via the Jira issue view. The development panel will show a link to create a commit by either copying the issue key or copying a git commit command including the issue key. Once you add a commit message and push your changes, your commit will be linked to the Jira issue - giving everyone on the team greater visibility over how work is tracking.

Learn more about referencing issues in your development work.

Create pull requests from the Jira issue development panel

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If you've connected a source code management tool to your Jira Software Cloud project, you can now create pull requests via the development panel on the Jira issue view.

Whenever an issue has a branch linked to it, the development panel will show a link to create a pull request. If multiple branches are linked to the issue, you can select which branch you want to use when you create the pull request. Once you submit your pull request, it will be linked to the Jira issue - giving everyone on the team greater visibility over how work is tracking.

Learn more about referencing issues in your development work.

Releases hub: Bamboo deployment data is back

ROLLING OUT

We've fixed a problem that was hiding Bamboo deployment information in the releases hub. So if you've integrated Bamboo with your Jira Software project, and you're using releases and versions to organize your work, you can now track your deployments against all the issues in your version.

Here's how to view your deployment data:

  1. Navigate to your Jira Software project.
  2. Select Releases from the project menu.
  3. Select a version.
  4. Look for the Bamboo column.

Jira Service Management

Jira Service Desk is now Jira Service Management! We’re in the process of rolling out some exciting new features for all users. Learn more about these new features.

Updates to how you create projects in Jira

ROLLING OUT

Creating projects in Jira is now simpler with our new template library. Browse templates across the Jira products you own, with additional information to assist you in finding the template that best fits the way your team works.

Additionally, we’ve renamed our project types (next-gen and classic) to make them clearer and more descriptive:

  • Next-gen projects are now named team-managed projects. The functionality itself remains the same and continue to be ideal for independent teams who want to control their own working processes and practices in a self-contained space.
  • Classic projects are now named company-managed projects. Setup and maintained by Jira admins, company-managed projects remain the best choice for teams who want to work with other teams across many projects in a standard way, such as sharing a workflow.

Allow customers to download attachments directly from email notifications

ROLLING OUT

Project admins can choose how customers access attachments from email notifications for security purposes: whether customers need portal authentications to download attachments from emails. Learn more about login-less attachments

Improved view of knowledge base articles in the portal

ROLLING OUT

Your customers can now view your knowledge base articles in the portal on a wider canvas. The increased width will not just improve the readability of your articles, but will also help images and tables in them to render better.

Suggested knowledge base articles on the portal will now show snippets

ROLLING OUT

The suggested knowledge base articles that your customers see on the portal will now include the most relevant snippets from the articles, determined by AI, to help find the information they need, faster.

New approvals configuration experience

ROLLING OUT

We’ve updated the way you configure your approval steps in Jira Service Management to make the process easier.

Learn how to add an approval step to a workflow.

Get to your objects quicker with Insight in Jira Service Management

ROLLING OUT

No more scrabbling around trying to track down that hard-to-find object - our new overview page for Insight gives you a bunch of new ways to access your favorite, recently visited objects and object schemas.

Even better, there’s a cross-schema search bar front and center to save you time! Learn more about searching for Insight objects.

Out-of-the-box knowledge base now available in your service project

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We’ve brought Confluence’s rich editing experience to Jira Service Management to help you level up your knowledge base management. Your team can now create and edit knowledge base articles without leaving your service project.

Learn how to set up your native knowledge base in Jira Service Management.

Once you’ve set up your knowledge base, select the Create article button and start creating content directly in the editor that opens up within your service project. Your agents can also create new knowledge base articles from the issue view.

Forms: Get the information you need, when you need it

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Forms use conditional logic to dynamically show or hide fields, and can include headings, tables, and rich formatting. Use forms in your portal to gather information when a request is raised, or 
add forms to existing issues to gather new information as it’s needed.

We're rolling out forms slowly, so keep an eye out under Project settings (or Service project settings in team-managed projects) for Forms in the navigation on the left.

Learn more about forms in Jira Service Management.

Exclude specific users from approving issues

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When setting up approvals, you can now exclude users in the Reporter or Assignee fields from being able to approve issues.

Learn how to add an approval step to a workflow.

Introducing a new way to identify risks for change requests

ROLLING OUT

You can now scan for potential risks before approving changes using the new risk insights panel on the issue view of your change requests.

After you run a scan, you’ll see:

  • a risk summary,
  • recent and scheduled changes to the service,
  • recent and ongoing incidents on the affected service.

Before you can Scan, add a planned start date, planned end date, and at least one affected service. Learn more about risk insights in change management.

View the number of stakeholders from the issue view

ROLLING OUT

We’ve slightly updated how you view and add stakeholders to your incidents. Now you can view the number of stakeholders directly from the incident's issue view. Select Stakeholders to view and add more people. Learn how to add and manage stakeholders.

Jira Work Management

The new and improved board view

ROLLING OUT

Check out the new and improved board view in Jira Work Management! Jira Work Management boards are designed to give you an easy and clear way to visualize work. You get a snapshot of project progress, including what work is yet to be started, what's in progress, and what is completed. Easily drag your issue cards throughout the workflow to columns that reflect the relevant status.

Collaborative mode is here!

ROLLING OUT

Add more presence to your business project with collaborative mode. Collaborate in real-time with your teammates to see edits live as you're working. You'll no longer have to investigate who edited what or keep refreshing the page to see updates.

Confluence

Hiding the Like button on archived pages

ROLLING OUT

When you archive a page, you’re signaling to your team that this page is outdated or otherwise no longer relevant to current work. Since no one should be paying attention to or engaging with these pages, we’ve hidden the Like button so no new likes can be added.

You’ll still be able to see all likes the page accrued up until it was archived.

Invite guests for external collaboration (early access)

ROLLING OUT

External collaboration is a Confluence feature that lets your team collaborate with people that are “external” in some way, such as a client or a contractor. It’s a secure way to open your Confluence instance to anyone you need to work with.

And the way you do that is you invite them as guests.

Guests have limited access to your instance. Unlike regular users who have a broad level of access by default, guests only have access to the spaces to which they have been specifically assigned access.

Guests also have limited access to user information for your regular “internal” users.

Note: External collaboration is in the process of rolling out as part of an early access program for customers on the premium plan.

Learn more about external collaboration.

Find your way with the new Home

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Quickly get back to your work, catch up on relevant activity, and discover what’s happening with the new Home. Select Home in the global navigation bar.

Learn more about the updates to Home

Be more expressive with panels

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In addition to the five preset panel options, you can customize panels by choosing one of the 20 background colors available.

Panels can have emojis, or you can remove the emoji to meet the needs of your content. The emojis available to you are the same set that you already use in Confluence; this includes custom emojis you and your teammates added.

1. Add a panel to a page by typing /custom panel or by selecting Custom panel from the insert menu.

2. Use the floating toolbar to choose a background color and pick an emoji if you want one.

Import files from Microsoft OneDrive and SharePoint

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Bring into Confluence existing content from different Microsoft OneDrive and SharePoint sites. Once you gather up all the information scattered in various places, Confluence can be the one place your team goes to as their source of truth.

To import OneDrive and SharePoint files:

1. Create a Confluence page
2. Select the Import tab from the panel on the right
3. Select OneDrive and choose the file to import

Access your organization administration from any Atlassian product

ROLLING OUT

You can now access your organization administration from any of your products through the Product switcher in the top navigation. This makes it easy to manage all of your accounts and security policies globally across your sites and products.

Search terms stick around

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When you are looking for the right content using the global search, the text you entered and any filters you chose don’t go away when you select a result in the list or navigate somewhere else.

Automatically get a personal space

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A personal space in Confluence is a place of your own to jot down new ideas, introduce yourself to your team, keep track of tasks, store important items or files, polish content before sharing with others, and more.

You can choose to leave the space open for others to visit and collaborate, or you can restrict the pages so that no one else can see them.

If you don't already have a personal space, one will be created for you after you've logged in and viewed a page. There are three ways to get to your personal space:

  • Select Spaces in the global navigation bar. Your personal space is automatically starred for easy access.
  • Select your profile icon at the top right of the global navigation bar and select Personal Space.
  • Select Home in the global navigation bar. All starred spaces are shown on the right.

Learn more about personal spaces

Type the URL "make.page" to create a Confluence page

Speed up the process of creating a page in Confluence by typing make.page in the URL of your browser. The page is created in your personal space, and you can start editing right away. The page can be moved later once you've jotted down your ideas. If you don't have a personal space, the page will be created in the space you visited most recently.

Learn more about this shortcut

Sort resolved comments by recency

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You can now sort resolved inline comments by newest and oldest order. By default comments will be sorted newest first.

Bitbucket

Horizontal global navigation bar now available!

ROLLING OUT

Help us welcome horizontal navigation to Bitbucket Cloud. We are joining Jira and Confluence Cloud and moving our global navigation from a vertical bar along the left side to a horizontal bar displayed along the top of Bitbucket Cloud. This update:

  • provides a consistent user experience for our customers using other Atlassian products
  • moved pull requests, issues, and snippets to the dropdown menu under More
  • features a global ‘Create’ button that displays the most frequently used global and contextual ‘create’ actions

Ready to try the new horizontal navigation bar? Learn more about it in the Bitbucket Community.

  • All new users to Bitbucket Cloud as of February 28, 2022 will see and be using the horizontal navigation bar.
  • As of March 28, 2022, users will begin seeing the horizontal navigation whether or not they have opted in to the experience.
  • Legacy Bitbucket Cloud users will have the option to opt in and out of the horizontal navigation experience through mid-April.

Deprecation notice - Atlassian account passwords for API and Git activity will be disabled 1 March 2022

ROLLING OUT

As previously announced in the Bitbucket blog, beginning 1 March 2022, Bitbucket users will not be able to use their Atlassian account passwords for API and Git activity.

Additionally, we've recently announced that new users with Atlassian accounts created on or after 13 September 2021 will not be able to use their account passwords for these Bitbucket activities.

For API and Git operations, an app password with the necessary scopes can be used in place of your account password. Please see Bitbucket Cloud documentation for a detailed explanation of what app passwords are and how to create and use them.

Other functionality affected

OAuth 2.0 Resource Owner Password Credentials Grant flow

It will no longer be possible to perform the OAuth 2 Resource Owner Password Credentials Grant flow, since this requires an Atlassian account password. App developers should use one of our supported OAuth 2.0 flows to obtain access tokens.

Obtaining a Two Step Verification recovery token over SSH

Bitbucket previously allowed a combination of an SSH key and password to retrieve a Two Step Verification (2SV) recovery token. This will no longer be supported. Users with 2SV enabled should visit their personal settings and securely save or write down their recovery tokens to avoid a 48-hour lockout in case of a lost or stolen 2SV device.

The Branches page has a new look

ROLLING OUT

We are excited to announce that improvements to the Branches page will be available in Bitbucket Cloud in the coming weeks!

Comparing two branches can be a critical step before creating a pull request. We recognize that it can be a cumbersome experience to see the Branch page displayed differently than the Pull request page. To solve this, we have redesigned the Branches page to better align with the pull request experience and give you a 'code first' view into your branch and files so you can get to work quickly and confidently. For more information about the updated Branches page, check out the Introducing Bitbucket's redesigned Branch page blog post.

Compass

LaunchDarkly app helps you visualize feature flags for related Compass components

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The LaunchDarkly app is now available under Apps in Compass. Install and configure this app to quickly see which feature flags are currently active and a timeline of when they were added, removed, or modified.

Once the app is installed, select LaunchDarkly from the left side menu on a component's details page to see the feature flag information.

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