Atlassian Cloud changes Dec 26 to Jan 2, 2023

These changes have recently been rolled out to Atlassian Cloud sites.

Changes labeled ROLLING OUT are being gradually rolled out and may not be on your site just yet.

Atlassian Cloud

Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management.

Restrict who users can invite to your products

COMING SOON

We’re giving you the ability to restrict user invites to approved domains only. This gives you more granular control over who can be invited to your products.

When restricted to approved domains, existing users can only invite people to join your product if they have an email address from a domain you've approved.

To restrict user invites to approved domains:

  1. Go to admin.atlassian.com.
  2. Select Products > User access settings > User invites.
  3. Select the Approved domains only dropdown option next to your product.

Control your workflow more easily by connecting one or more identity providers

ROLLING OUT

We’re giving you the ability to manage a variety of business and information security requirements. You’ll now have the flexibility to connect more than one identity provider to your Atlassian organization. We also simplified the workflow for managing user authentication and provisioning. You can now do it from one place.

You now have two types of directories for managing users in your organization: a local directory and an identity provider directory. The key changes are:

  • We moved user login and sync to the new Identity providers screen
  • You have two authentication policies by default: one for your local directory and one for your identity provider
  • We automatically associate your domain’s user accounts with a linked directory.

Learn more about identity providers

To see your identity provider directory, go to admin.atlassian.com > Security > Identity providers.

G Suite becomes Google Workspace

COMING SOON

We’re changing G Suite in your organization administration by:
Renaming G Suite to Google Workspace in the product and support documents, 
Moving G Suite to the new Identity providers screen,
And giving you two authentication policies out-of-the-box: one for your local directory and one for your identity provider.

Learn more about Google Workspace

Take control of your domain’s user accounts

ROLLING OUT

We’re giving you more flexibility to manage user accounts for your domains. You’ll be able to control how and what specific user accounts you’d like to manage.

When you verify your domain, you can:

  • Choose how to claim new users for a domain — automatically or manually
  • Choose to claim all users or some new users for a domain

Learn how you currently verify a domain

Prevent users from inviting anyone to your products

ROLLING OUT

We’re giving you the ability to prevent user invites for your products. You’ll have more control over who can invite people to your products and how they do it.

When you prevent user invites, existing users are unable to invite people through that product. Organization admins can still invite anyone and give product access from admin.atlassian.com.

To prevent user invites:

  1. Go to admin.atlassian.com.
  2. Select Products > User access settings > User invites.
  3. Select the Don’t allow invites dropdown option for the product.

Using different accounts on Confluence, Compass, Jira Work Management, Jira Service Management, Jira Software and Jira Product Discovery just got easier

ROLLING OUT

We’re implementing site scoped sessions for our users on Confluence, Compass, Jira Work Management, Jira Service Management, Jira Software and Jira Product Discovery. This means you can use different accounts to access different sites at the same time, without needing to switch accounts or use different browsers.

For example, let’s say you have a personal Confluence site and a company Confluence site. With scoped sessions, you can use account A to access your personal Confluence site and account B to access your company Confluence site - at the same time, in the same browser.

Jira platform

Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product.

Restyle paragraph field responses with rich-text

ROLLING OUT NEW THIS WEEK

Format responses with form's new Paragraph field that now supports rich-text editing. Providing all basic text formatting capabilities such font size, color, text emphasis; plus the ability to add bullet points, columns, and tables to encourage more detailed responses from your customers. To get these capabilities, simply change existing Paragraph (Plain text) fields in your form with the new Paragraph field.

Learn more about form fields

New request type configuration experience

ROLLING OUT

Configure your request forms with ease, using a fresh drag and drop experience!

Learn how to configure your request types.

Bug fixes to team-managed issues in backlog

ROLLING OUT

This bug fix corrects unexpected behavior with issues in team-managed projects. Bug fix details:

  • Team-managed epics and base-level issues on company-managed backlogs will render the same way as issues from company-managed projects.
  • Team-managed base-level issues now show in the backlog (previously they were not included).
  • Team-managed base-level issues are displayed in the same way as company-managed base-level issues. Previously, team-managed base level issues with a parent were displayed in the same way as subtasks.

Search for all custom fields in Jira from the issue layout

ROLLING OUT

Add and reuse fields from other issue types and projects without navigating to Jira settings. Search for fields from the issue layout, or find those that were recently created or are used in other issue types and projects under Suggested fields.

Minimize and adjust the size of the issue create window

ROLLING OUT

When you're creating issues, you can exit full screen to create your issue in a mini window, or you can minimize it completely while you navigate around your project. With an adjustable issue create window, you can access relevant information in your project while you're creating issues.

Issue view: Maximum number of displayed child issues increased to 500

ROLLING OUT

We heard feedback that some of you needed to display more than 100 child issues on an issue. That's why we're increasing the maximum number of child issues you can see from an issue to 500. You can still have more than 500 child issues, but you'll have to view them in search.

Add status while creating an issue

ROLLING OUT

You can now select the status of an issue while you're creating it. For example, you could make an issue with the "in progress" status.

When selecting the status of an issue while creating it, you'll only be able to select statuses that don't have screens, actions, rules, validations or conditions in your workflow.

We've added a keyboard shortcut to share issues

ROLLING OUT

We've built new keyboard shortcuts for the issue view! You can share issues without having to click anywhere. Use 'Shift' + 's' to share an issue while viewing it.

View the whole list of shortcuts any time via Jira's help icon, or by selecting 'Shift' + '/'.

Allow all licensed users to view and edit the contents of an Insight custom field

ROLLING OUT

We've simplified the permissions for the Insight custom field so that you can leverage it across Jira Software, Jira Service Management, Jira Work Management, and your portals.

Portal users already have temporary "Object Schema User" roles so they can view and select objects in the Insight custom field when they appear in the portal. Now, Jira Software, JSM, and JSW users will also have temporary "Object Schema User" roles that allow them to view and edit the contents of an Insight custom field within issues where they already have existing edit permissions.

These roles will not count towards the total number of users on your license.

Full-width preview of embedded smart links

ROLLING OUT

We’re giving you more options to interact with smart links without leaving Jira. With this update, preview links will now open in full-width mode, reducing the need to open a new tab or window.

To preview embedded smart links in full-width mode:

  1. Hover over a smart link and select Preview.
  2. The preview will display in full-width mode.

More core Jira field types coming soon to Forms

ROLLING OUT

Be it HR onboarding or IT troubleshooting, it will soon be possible to track objects, services, and labels within your organisation using Forms.

Extending our capability to support core Jira field types Labels, Affected Services, and Assets object/s in Forms; this integration gives you the tools needed to improve specific processes and the quality of information received.

Plus with our new Assets object/s field in Forms, you’ll be able to easily setup fields to track objects such as laptops or keyboards. Simply link this form field to an Assets object/s Jira field, and it will inherit all the functionality this field offers. Learn more about Assets and the Assets object/s field.

Issue view: Insert attachments already on an issue

ROLLING OUT

Say goodbye to duplicate attachments. You can now reference an attachment that's already on an issue. If you want to refer to an attachment you or someone else has already added, you won't have to add it twice.

To try this out, go to an issue and open up a multiline text field or comment. Then, from the editor's toolbar, select + > Attachments on this issue. Alternatively, you can type /reference and select Attachments on this issue.

Improved security for portal-only accounts

ROLLING OUT

We're adding additional security measures for portal-only accounts. Customers who create or reset a password for a portal-only account will need to create a password with a minimum of 8 characters and a maximum of 100 characters.

Minimize and adjust the size of the issue create window

ROLLING OUT

When you're creating issues, you can exit full screen to create your issue in a mini window, or you can minimize it completely while you navigate around your project. With an adjustable issue create window, you can access relevant information in your project while you're creating issues.

Set the status of an issue upon creation

ROLLING OUT

We noticed a lot of our users change an issue’s status right after they create it. So we’re adding a new field to the Create issue window, letting you set the issue’s status when you create it.

For example, you can select In progress if you’ve already started the work.

While you’re creating an issue, you’ll see a field labelled Status. Select it to see a list of available statuses to choose from. You’ll only see statuses that:

  • you have permission to use
  • don’t have any special triggers or conditions associated with them in your workflow
  • can be transitioned to from the To do status

You’ll always see the initial status or transition in your workflow. Normally, that status would be To do, but if you’ve made a custom initial status or transition in your project, it will always show.

Select the status you’d like your issue to be in when it’s created, then continue creating your issue as normal. When you hit Create, the issue will automatically transition into your chosen status.

Add forms to issues quicker from the quick-add toolbar

ROLLING OUT

Less time wasted trying to find how to add forms in the issue view. Find the Add form button now in an issue’s top quick-add toolbar for instant access and visibility.

Learn how forms work in the issue view.

Disable team edits in subtasks

ROLLING OUT

Subtasks inherit the team field value of the parent issue. This fix prevents users from editing the team field in subtasks.

You can't edit the team field when you create, view, or transition a subtask issue.

Inline Editing Epic Field Improvements

ROLLING OUT

We've made a few improvements to editing the epic field of an issue from the backlog. Most importantly, we've reduced the load time.

We've also made it so any epics that have been recently selected will show at the top of the list. So, if you're assigning lots of issues to the same epic, it should be much easier to find and select the epic you need.

Enable monolith inherited reads for teams field on subtasks

ROLLING OUT

This is part of the release to enable a new ‘Team field’ in Jira. If a parent task displays a value under ‘Team field’, all subtasks under it will automatically inherit the same value.

Additional info on the "Status" field when creating issues

ROLLING OUT

We're continuing the rollout of a field in the issue create from that allows you to select the status of your issue before you create it.

We've added an info icon next to the field in the issue create form to explain how the field works and link to a more detailed article describing how to manage the field.

Using different accounts on Confluence, Compass, Jira Work Management, Jira Service Management, Jira Software and Jira Product Discovery just got easier

ROLLING OUT

We’re implementing site scoped sessions for our users on Confluence, Compass, Jira Work Management, Jira Service Management, Jira Software and Jira Product Discovery. This means you can use different accounts to access different sites at the same time, without needing to switch accounts or use different browsers.

For example, let’s say you have a personal Confluence site and a company Confluence site. With scoped sessions, you can use account A to access your personal Confluence site and account B to access your company Confluence site - at the same time, in the same browser.

Add links to external resources in your portal

ROLLING OUT

Give your customers access to helpful self-service knowledge, communication channels like chat, request forms, and much more from tools outside Jira Service Management right from your portal.

Learn more about sharing external resources and third-party tools directly from your portal.

Jira Software

Move data between sites with cloud-to-cloud migration

ROLLING OUT

We're introducing cloud-to-cloud migration to make it easier for you to move users and projects from one cloud site to another. Cloud-to-cloud migration can help you combine data between two or more cloud sites, split a cloud site into multiple cloud sites, duplicate a cloud site, or move specific projects from one cloud site to another.

Org and site admins can access this feature by logging in to the cloud site you want to move your users and projects from, then going to Settings > System > Migrate cloud site.

Team-managed projects: Mark an issue’s most important details

ROLLING OUT

Add required fields to ensure that newly created issues contain all the details you need.

  1. From your team-managed project, go to Project settings > Issue types, then select the issue type you want to edit.
  2. Select the Required checkbox for any fields you want to make mandatory.
  3. Select Save changes to update the issue type.

Once saved, new issues of that type can’t be created unless the required field is filled out.

Advanced Roadmaps - Improvements to saved views

ROLLING OUT

We've made some small changes to the Saved views menu in Advanced Roadmaps to make it easier to use.

New tooltip for scope changes

ROLLING OUT

Get more information on your scope change section for the Sprint burndown insight.

Go to the Insights panel, find the Sprint burndown insight, and hover over the scope change breakdown for the tooltip with more information to appear.

Invalid epic-link creation on the backlog

ROLLING OUT

We're moving towards a single way of representing parent/child relationships to give you a simple, consistent experience for all levels in all Jira Software projects.

As part of these updates, epic-link and parent-link in company-managed projects will be replaced with the parent concept already used in team-managed projects. Learn more about these upcoming changes.

In preparation, we've restricted the ability to create invalid epic-link relationships between epics and issues at the same or higher hierarchy level.

You will now receive an error if you attempt to add an invalid epic-link relationship on the backlog by dragging and dropping an issue into the Epic panel.

Jira Service Management

Jira Service Desk is now Jira Service Management! We’re in the process of rolling out some exciting new features for all users. Learn more about these new features.

Simplified object schema configuration and streamlined importing

ROLLING OUT

Configuring an object schema is now streamlined and simplified. When configuring an object schema, you can create new reference types and statuses by selecting Create a reference or Create a status.

We’ve also simplified how imports are created. To create a new import, select Create import, select your import type, and then select Create. Object types and attributes will be automatically created for you.

On the other hand, if you’d like to create object types and attributes manually, you can turn off Automatically create object types and attributes and map your object types and attributes yourself.

Finally, Process Results has been moved into the Imports tab, where you can see the history of your completed imports by selecting View history.

Learn more about importing objects into Jira Service Management.

Jira Service Management: New editor in customer notification templates

ROLLING OUT

To provide a consistent editing experience with our other products like Jira Software and Confluence, we've updated the text editor in customer notification templates with a cleaner look, markdown support, and industry-standard keyboard shortcuts. The editor converts things like links, code, and markdown on-the-fly, so you can paste in your content and let the editor do the work. Learn more about editing the content of customer notifications.

Create help topics to let customers find what they need faster

ROLLING OUT

A topic lets you group request forms and knowledge base articles from across portals. You can create topics in your help center to help your customers find the relevant resources or request forms they need faster and improve self-service.

For example, you could create a topic called ‘New hire basics’ to bring together all help resources that a new hire would need. New hires who come to your help center can then get all the information and help they need under one topic, without having to keep track of which team’s portal to go to.

Learn how to create and manage topics in your help center.

Enter your team type when creating a new project

ROLLING OUT

When you're creating a new service project, we ask you to select the type of team that will use the project so that we can recommend a template to help you get started quickly.

We're introducing a new free text field so that if your team type isn't listed, you can choose 'Other' and then enter your team name.

Providing this information helps us learn what other teams we need to cater to when making template updates and feature recommendations.

Filter your connected issues in Assets for Jira Service Management

ROLLING OUT

We've added extra functionality to the object view inside Assets. Before this change, the ‘connected Jira issues’ panel on the object view would only display 'Unresolved' connected issues.

Now you can customize the results with:

  • a dropdown to select a JQL filter to apply to the displayed Jira issues
  • a checkbox to decide whether or not to show/hide resolved issues
  • a text input that allows you to type further text filtering on the summary/description of the connected issues

Jira Work Management

View different issue type's workflows on your board

ROLLING OUT

Currently, if your business project has multiple issue types with different workflows, the board wouldn't work properly and would display an error. With this change, you can now easily select which workflow to view on your board.

To view a particular issue type’s workflow, you can:

  1. Select ... More at the top right of the board view
  2. Select Workflows
  3. Choose which issue type’s workflow you’d like to view.

Note: You can only view statuses and transitions associated with the selected workflow on the board. Learn more about multiple workflows on your board.

Group your work in the board view

ROLLING OUT

You can now group the items in your board by certain attributes. Organize and visualize your work how you want to. For example, you can check high-priority tasks to see that nothing is blocked or see individual team members' workloads at a glance.

Stay in control of how you want to view your work. However you choose to group your board is visible to you only. You can group your work by:

  • Assignee
  • Status
  • Priority
  • Category

Schedule items in your calendar view

ROLLING OUT

You can now add a due date to items in your business project by dragging them onto your calendar. Currently, items with no due date will not be shown in your calendar. To display these items on your calendar, you must add a due date.

To schedule an item on your calendar, you can:

  1. Select the Unscheduled button in the top right of your calendar. This will open up a drawer to the right side of the screen.
  2. Schedule an item by dragging it onto the calendar to the date that it’s due.

Jira Product Discovery

Using different accounts on Confluence, Compass, Jira Work Management, Jira Service Management, Jira Software and Jira Product Discovery just got easier

ROLLING OUT

We’re implementing site scoped sessions for our users on Confluence, Compass, Jira Work Management, Jira Service Management, Jira Software and Jira Product Discovery. This means you can use different accounts to access different sites at the same time, without needing to switch accounts or use different browsers.

For example, let’s say you have a personal Confluence site and a company Confluence site. With scoped sessions, you can use account A to access your personal Confluence site and account B to access your company Confluence site - at the same time, in the same browser.

Confluence

New sharing and access experience for pages

ROLLING OUT

Unsure who has (or will have) access to your page? Do you and the people you collaborate with keep running into unexpected access restricted screens?

We’ve unified the sharing and access experiences for pages into a single flow so you don't have to worry about sharing a page with someone and remembering to grant them access.

We've also added more visibility into who can access pages so that it's easier to understand and troubleshoot.

With this new experience, you’ll feel more confident and in control of your content, which will make it much easier to share and collaborate on Confluence pages.

Learn more about the new sharing and access experience for pages.

Follow from a profile card

ROLLING OUT

Your Following feed on Home keeps you informed about what others are up to.

Easily follow someone directly from their profile card to start seeing their activity in your feed.

  1. Hover over someone's avatar or select their name from a page @mention.
  2. Select Follow on their profile card.

You can also Unfollow someone this way.

Learn more about Home

Express yourself with reactions

ROLLING OUT

Reactions are an interactive, lightweight way to express yourself on content in Confluence. Now, instead of being able to only like or comment on a page, you and your teammates can choose from dozens of emoji reactions (including custom ones).

At the bottom of a page or blog post, choose an existing reaction, or select the "Add a reaction" icon to add your own. You can also react from the activity feed.

Be more expressive with panels

ROLLING OUT

In addition to the five preset panel options, you can customize panels by choosing one of the 20 background colors available.

Panels can have emojis, or you can remove the emoji to meet the needs of your content. The emojis available to you are the same set that you already use in Confluence; this includes custom emojis you and your teammates added.

1. Add a panel to a page by typing /custom panel or by selecting Custom panel from the insert menu.

2. Use the floating toolbar to choose a background color and pick an emoji if you want one.

Automatically get a personal space

ROLLING OUT

A personal space in Confluence is a place of your own to jot down new ideas, introduce yourself to your team, keep track of tasks, store important items or files, polish content before sharing with others, and more.

You can choose to leave the space open for others to visit and collaborate, or you can restrict the pages so that no one else can see them.

If you don't already have a personal space, one will be created for you after you've logged in and viewed a page. There are three ways to get to your personal space:

  • Select Spaces in the global navigation bar. Your personal space is automatically starred for easy access.
  • Select your profile icon at the top right of the global navigation bar and select Personal Space.
  • Select Home in the global navigation bar. All starred spaces are shown on the right.

Learn more about personal spaces

Paste urls as plain text in the editor

ROLLING OUT

You can now use Cmd/Ctrl + Shift + v when pasting content to stop links from becoming Smart Links when using the editor.

Use this command to paste copy or links to keep urls in their original format. You can also use Cmd/Ctrl + z to change a link back to its original url if it has already converted to a Smart Link.

Confluence Premium: Automation for site and space admins

ROLLING OUT

Admins of Confluence Premium and Confluence Enterprise can leverage automation to manage content as it scales. By creating rules in an “if this then that” format, admins can automate recurring processes that keep spaces organized and up to date.

  • Confluence site admins can create and edit automation rules to run at the global or space level
  • Confluence product admins can create and edit automation rules in the spaces they manage
  • Confluence space admins can create and edit automation rules in the spaces they manage (this includes end users with a personal space) — unless a site admin turns off rule permissions

Confluence site admins, to open Global automation, go to Settings and select Global automation from the sidebar. Product and space admins, to open automation for a space that you manage, go to Space Settings > Automation and select Rules.

Learn more about Confluence automation

Sort resolved comments by recency

ROLLING OUT

You can now sort resolved inline comments by newest and oldest order. By default comments will be sorted newest first.

Start editing where you are

ROLLING OUT

When viewing a Confluence page, you can jump into editing anywhere on the page using a shortcut key or the edit icon. Your focus when editing stays where you were when viewing.

  1. Find a page you want to modify.
  2. Scroll to where you want to make changes.
  3. Press e or select the pencil icon to edit the content.

Create a new team on behalf of others

ROLLING OUT

Users who create a new team have the option to remove themselves as a member. Previously, any user who creates a new team becomes a member by default.

To create a new team and remove yourself as a member:

  1. Select People from the top menu.
  2. Select Start a team.
  3. Under Invite people to your team, select X beside your name.

Stay organized with labels

ROLLING OUT

Confluence labels allow users to organize and find pages by topic beyond the confines of a strict page hierarchy and across spaces. Labels are also powerful building blocks for enhancing experiences like search and automation.

We're working on modernizing this experience to make it easy for you to add labels and for others to find your page.

You can find the + Add label button at the bottom of your page.

Indent and outdent content easier from the toolbar

ROLLING OUT

The editing toolbar now includes indentation buttons, making indenting and outdenting content easier for those unfamiliar with the existing tab and shift + tab keyboard shortcuts.

You can use the buttons to indent the following content:

  • Top-level paragraphs and headings
  • Bullet lists
  • Numbered lists
  • Task lists

Learn more about indenting content in Confluence Cloud

Discover which template was used to create a page

ROLLING OUT

You can now see the template that was used to create a page in the byline next to Created by.

This improves discoverability of popular templates, enabling you to quickly get started creating your own pages.

  1. Go to a page that's been created with a template
  2. Hover over the "with a template" part of the byline to see the template name and a description
  3. Select View to open the template in the template browser, then Use template to create a page with that template

Using different accounts on Confluence, Compass, Jira Work Management, Jira Service Management, Jira Software and Jira Product Discovery just got easier

ROLLING OUT

We’re implementing site scoped sessions for our users on Confluence, Compass, Jira Work Management, Jira Service Management, Jira Software and Jira Product Discovery. This means you can use different accounts to access different sites at the same time, without needing to switch accounts or use different browsers.

For example, let’s say you have a personal Confluence site and a company Confluence site. With scoped sessions, you can use account A to access your personal Confluence site and account B to access your company Confluence site - at the same time, in the same browser.

Bitbucket

Updates to creating a pull request

ROLLING OUT

In order to provide you with a more consistent experience across creating and reviewing pull requests, we've updated the Create a Pull Request page. Now, you can add attachments via the editor toolbar, and we have moved the ability to add reviewers to the right sidebar.

Compass

Using different accounts on Confluence, Compass, Jira Work Management, Jira Service Management, Jira Software and Jira Product Discovery just got easier

ROLLING OUT

We’re implementing site scoped sessions for our users on Confluence, Compass, Jira Work Management, Jira Service Management, Jira Software and Jira Product Discovery. This means you can use different accounts to access different sites at the same time, without needing to switch accounts or use different browsers.

For example, let’s say you have a personal Confluence site and a company Confluence site. With scoped sessions, you can use account A to access your personal Confluence site and account B to access your company Confluence site - at the same time, in the same browser.

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