Atlassian Cloud changes Jan 23 to Jan 30, 2023

As of February 15, 2023, you’ll no longer be able to log into this site or watch pages. We’re also changing how we send the weekly Cloud Release Notes email. Current subscribers may need to allow the new sender.

Want to receive weekly cloud updates? Subscribe to the Cloud Release Notes blog under Newsletters & Digests.

These changes have recently been rolled out to Atlassian Cloud sites.

Changes labeled ROLLING OUT are being gradually rolled out and may not be on your site just yet.

Atlassian Cloud

Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management.

Track how people use Jira Product Discovery

ROLLING OUT NEW THIS WEEK

We’re adding Jira Product Discovery to the Atlassian Administration CSV files. You’ll be able to see Jira Product Discovery user activity when you export CSV files from authentication policies and managed accounts. Here’s the user activity you can see:

--Last active

--User access to sites with Jira Product Discovery

Learn what we track for you in CSV files

Control your workflow more easily by connecting one or more identity providers

ROLLING OUT

We’re giving you the ability to manage a variety of business and information security requirements. You’ll now have the flexibility to connect more than one identity provider to your Atlassian organization. We also simplified the workflow for managing user authentication and provisioning. You can now do it from one place.

You now have two types of directories for managing users in your organization: a local directory and an identity provider directory. The key changes are:

  • We moved user login and sync to the new Identity providers screen
  • You have two authentication policies by default: one for your local directory and one for your identity provider
  • We automatically associate your domain’s user accounts with a linked directory.

Learn more about identity providers

To see your identity provider directory, go to admin.atlassian.com > Security > Identity providers.

G Suite becomes Google Workspace

COMING SOON

We’re changing G Suite in your organization administration by:
Renaming G Suite to Google Workspace in the product and support documents, 
Moving G Suite to the new Identity providers screen,
And giving you two authentication policies out-of-the-box: one for your local directory and one for your identity provider.

Learn more about Google Workspace

Take control of your domain’s user accounts

ROLLING OUT

We’re giving you more flexibility to manage user accounts for your domains. You’ll be able to control how and what specific user accounts you’d like to manage.

When you verify your domain, you can:

  • Choose how to claim new users for a domain — automatically or manually
  • Choose to claim all users or some new users for a domain

Learn how you currently verify a domain

Prevent users from inviting anyone to your products

ROLLING OUT

We’re giving you the ability to prevent user invites for your products. You’ll have more control over who can invite people to your products and how they do it.

When you prevent user invites, existing users are unable to invite people through that product. Organization admins can still invite anyone and give product access from admin.atlassian.com.

To prevent user invites:

  1. Go to admin.atlassian.com.
  2. Select Products > User access settings > User invites.
  3. Select the Don’t allow invites dropdown option for the product.

Use different accounts without logging on/off

ROLLING OUT

We’re implementing site-scoped sessions for our users on Jira Software, Confluence, Jira Service Management, Jira Work Management, Jira Product Discovery, and Compass.

You can now use different accounts to access different sites at the same time, without needing to switch accounts or use different browsers.

For example, let’s say you have a personal Confluence site and a company Confluence site. With scoped sessions, you can use account A to access your personal Confluence site and account B to access your company Confluence site - at the same time, in the same browser.

Jira platform

Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product.

Single source of truth for approvals

ROLLING OUT NEW THIS WEEK

Get an accurate reflection of approval states now in one tab, not two.

No longer will approval activity appear under Comments in the Activity section, you’ll now find all approval decisions, including created and completed dates, only under Approvals. That’s one source of truth to help you and your team understand an approval’s current state and context behind any changes. Continue to find assigned approvers, including those added or removed, under All.

Learn more about the different types of activity on an issue.

New request type configuration experience

ROLLING OUT

Configure your request forms with ease, using a fresh drag and drop experience!

Learn how to configure your request types.

Bug fixes to team-managed issues in backlog

ROLLING OUT

This bug fix corrects unexpected behavior with issues in team-managed projects. Bug fix details:

  • Team-managed epics and base-level issues on company-managed backlogs will render the same way as issues from company-managed projects.
  • Team-managed base-level issues now show in the backlog (previously they were not included).
  • Team-managed base-level issues are displayed in the same way as company-managed base-level issues. Previously, team-managed base level issues with a parent were displayed in the same way as subtasks.

Search for all custom fields in Jira from the issue layout

ROLLING OUT

Add and reuse fields from other issue types and projects without navigating to Jira settings. Search for fields from the issue layout, or find those that were recently created or are used in other issue types and projects under Suggested fields.

Minimize and adjust the size of the issue create window

ROLLING OUT

When you're creating issues, you can exit full screen to create your issue in a mini window, or you can minimize it completely while you navigate around your project. With an adjustable issue create window, you can access relevant information in your project while you're creating issues.

Issue view: Maximum number of displayed child issues increased to 500

ROLLING OUT

We heard feedback that some of you needed to display more than 100 child issues on an issue. That's why we're increasing the maximum number of child issues you can see from an issue to 500. You can still have more than 500 child issues, but you'll have to view them in search.

Add status while creating an issue

ROLLING OUT

You can now select the status of an issue while you're creating it. For example, you could make an issue with the "in progress" status.

When selecting the status of an issue while creating it, you'll only be able to select statuses that don't have screens, actions, rules, validations or conditions in your workflow.

Allow all licensed users to view and edit the contents of an Insight custom field

ROLLING OUT

We've simplified the permissions for the Insight custom field so that you can leverage it across Jira Software, Jira Service Management, Jira Work Management, and your portals.

Portal users already have temporary "Object Schema User" roles so they can view and select objects in the Insight custom field when they appear in the portal. Now, Jira Software, JSM, and JSW users will also have temporary "Object Schema User" roles that allow them to view and edit the contents of an Insight custom field within issues where they already have existing edit permissions.

These roles will not count towards the total number of users on your license.

Enable team field in subtasks

ROLLING OUT

This release will allow you to use the new Team field for subtasks in Jira.

Before you can use it in subtasks, you must check with your admin if they have enabled the new Team field from Project settings.

Full-width preview of embedded smart links

ROLLING OUT

We’re giving you more options to interact with smart links without leaving Jira. With this update, preview links will now open in full-width mode, reducing the need to open a new tab or window.

To preview embedded smart links in full-width mode:

  1. Hover over a smart link and select Preview.
  2. The preview will display in full-width mode.

Issue view: More information in the editor's dropdown menu

ROLLING OUT

While browsing your content options in the editor, you'll get a preview and description instead of just a name. To try it out, open an issue, add a comment or edit a multiline text field, and select the + button.

View risk insights in Jira mobile

ROLLING OUT

We’ve added the risk insights to the change issues in your Jira mobile app — iOS v165.0.0 and Android v104. Risk insights help you improve your change approval processes by providing better information about your affected services. In the panel, you can view the upcoming and conflicting changes and recent and ongoing incidents.

Before viewing this information, make sure you’ve added a planned start date, planned end date, and at least one affected service.

Add comments to issues on behalf of your users

ROLLING OUT

Default reporters on a mail handler for Jira incoming mails can add comments for their users who don’t have permissions. Learn more about default reporters.

Consolidated actions in the People menu

ROLLING OUT

We updated the People menu in Jira's top navigation bar. Now, you'll find the Invite a teammate and Create a team actions grouped together at the bottom of the menu.

Select People from the top navigation bar.

Additional info on the "Status" field when creating issues

ROLLING OUT

We're continuing to roll out changes that allow you to select the status of your issue when you create it.

We've added an info icon next to the Status field in the issue create form to explain how the field works. This includes a link to an article describing how to manage the field.

Restyle paragraph field responses with rich-text

ROLLING OUT

Format responses with form's new Paragraph field that now supports rich-text editing. Providing all basic text formatting capabilities such font size, color, text emphasis; plus the ability to add bullet points, columns, and tables to encourage more detailed responses from your customers. To get these capabilities, simply change existing Paragraph (Plain text) fields in your form with the new Paragraph field.

Learn more about form fields

Use different accounts without logging on/off

ROLLING OUT

We’re implementing site-scoped sessions for our users on Jira Software, Confluence, Jira Service Management, Jira Work Management, Jira Product Discovery, and Compass.

You can now use different accounts to access different sites at the same time, without needing to switch accounts or use different browsers.

For example, let’s say you have a personal Confluence site and a company Confluence site. With scoped sessions, you can use account A to access your personal Confluence site and account B to access your company Confluence site - at the same time, in the same browser.

Add links to external resources in your portal

ROLLING OUT

Give your customers access to helpful self-service knowledge, communication channels like chat, request forms, and much more from tools outside Jira Service Management right from your portal.

Learn more about sharing external resources and third-party tools directly from your portal.

Finding information got easier with epic link summary

ROLLING OUT

The epic link fields in your exported CSV file now include the epic link summary along with the issue key. Learn about exporting issues.

Teams in Jira - json type any

ROLLING OUT

We changed the JSON schema type of the Team field from 'array to 'any' in the REST API responses. The shape of the actual Team data has not changed.

If you have an existing integration with the Team field via the REST APIs, please check if you need to modify your integration.

Jira Software

Move data between sites with cloud-to-cloud migration

ROLLING OUT

We're introducing cloud-to-cloud migration to make it easier for you to move users and projects from one cloud site to another. Cloud-to-cloud migration can help you combine data between two or more cloud sites, split a cloud site into multiple cloud sites, duplicate a cloud site, or move specific projects from one cloud site to another.

Org and site admins can access this feature by logging in to the cloud site you want to move your users and projects from, then going to Settings > System > Migrate cloud site.

Team-managed projects: Mark an issue’s most important details

ROLLING OUT

Add required fields to ensure that newly created issues contain all the details you need.

  1. From your team-managed project, go to Project settings > Issue types, then select the issue type you want to edit.
  2. Select the Required checkbox for any fields you want to make mandatory.
  3. Select Save changes to update the issue type.

Once saved, new issues of that type can’t be created unless the required field is filled out.

Advanced Roadmaps - Improvements to saved views

ROLLING OUT

We've made some small changes to the Saved views menu in Advanced Roadmaps to make it easier to use.

Link an issue to a related work item

ROLLING OUT

To help get everything ready for a release, link an issue to a related work item and assign it to someone in your project to complete.

You can create a new issue or link an existing one, and track the status for all your linked issues on the release page.

To link an issue to a related work item:

  1. From your project’s sidebar, select Releases, then go to your version.
  2. To link to a new issue, hover over the related work item and select Create issue.
  3. To link to an existing issue, hover over the related work item and select Link issue, then search for the issue you want to link to.

Add placeholders for related work in a release

ROLLING OUT

When you’re planning a release, you might already know if you’ll need things like release notes, analytics dashboards, designs, or support docs.

Add placeholders for these items on the release page so you and your team can see everything that needs to be done before the release. We’ve also included some example placeholder items (like reports and dashboards) so you can quickly add them to your release.

To add a related work placeholder:

  1. From your project’s sidebar, select Releases, then go to your version.
  2. Select Add... in the Related work section.
  3. Choose a placeholder under Add items to complete later, or select Add item to enter your own placeholder description.

When the work's ready, select the placeholder from the list on the releases page and enter a URL to update the item.

Learn more about related work items and the release page.

Improved accessibility for the insights panel

ROLLING OUT

We made stylistic changes to improve accessibility and create a better insights experience. You'll notice extra content on the insights panel to help differentiate between the board, backlog, and deployments insights.

Select Insights to open up the panel.

Team-managed projects: Flagged issues are now more accessible

ROLLING OUT

We’ve updated the color of flagged issues in your board and backlog to a soft shade of yellow. This change is easier on the eyes, less alarming than the previous color red, and it’s colorblind-friendly, too.

Team-managed projects: View multiple issues in advanced search

ROLLING OUT

When you select multiple issues in your board and backlog, you can now choose to view them in Jira’s advanced search. With multiple issues selected, simply right-click then select View in issue search.

Roadmaps enabled by default in company-managed projects

ROLLING OUT

In all current and existing company-managed projects, the project roadmap is enabled by default (it's always been on by default in team-managed projects). Administrators can still disable it, if they really want to.

To learn more, head over to our community post.

Jira Roadmap - View progress of subtasks

ROLLING OUT

See the progress of a story-level issue's subtasks from your roadmap view!

You can now check in on the progress of subtasks on your roadmap view by hovering on the child issues icon (shown below).

Jira Service Management

Jira Service Desk is now Jira Service Management! We’re in the process of rolling out some exciting new features for all users. Learn more about these new features.

New automation action: Run AWS SSM document

ROLLING OUT NEW THIS WEEK

When this action is executed, the selected AWS Systems Manager document will be run. You can add values to the pre-configured parameters of the document.

Learn more about running AWS SSM documents.

Introducing all-day events, search functionality, and more updates to your change calendar

ROLLING OUT NEW THIS WEEK

We’ve added new functionality to the change calendar, improving its effectiveness and helping you manage it better.

Create all-day events

We now have a special section at the top of each day column for events that last for one or more days. This section will automatically appear on the Day and Week views when you add an event that starts at 12.00 a.m. and ends at 12.00 a.m. of the next day and the following days.

Instead of blocking the entire day column, your events that last for a day will be shown on the top of each day. This will help you to see other events within the day more efficiently and give you a cleaner look on the calendar.

Currently, all-day events are only available for cycles that start and end at 12 a.m. and won't be available for 24-hour cycles beginning and ending at other hours.

View events as a list

We’ve added a new view to your calendar. You were already seeing the events in Day, Week, and Month views. In addition to these, now, you’ll be able to select a List view to see your calendar events as listed items for the selected time period.

Search events

We’re excited to introduce the search bar for calendar events. You'll be able to search the calendar events by the event titles and issue keys. The search will bring results based on your existing view.

You'll also notice minor UI/UX changes that improve your change calendar experience.

Simplified object schema configuration and streamlined importing

ROLLING OUT

Configuring an object schema is now streamlined and simplified. When configuring an object schema, you can create new reference types and statuses by selecting Create a reference or Create a status.

We’ve also simplified how imports are created. To create a new import, select Create import, select your import type, and then select Create. Object types and attributes will be automatically created for you.

On the other hand, if you’d like to create object types and attributes manually, you can turn off Automatically create object types and attributes and map your object types and attributes yourself.

Finally, Process Results has been moved into the Imports tab, where you can see the history of your completed imports by selecting View history.

Learn more about importing objects into Jira Service Management.

Jira Service Management: New editor in customer notification templates

ROLLING OUT

To provide a consistent editing experience with our other products like Jira Software and Confluence, we've updated the text editor in customer notification templates with a cleaner look, markdown support, and industry-standard keyboard shortcuts. The editor converts things like links, code, and markdown on-the-fly, so you can paste in your content and let the editor do the work. Learn more about editing the content of customer notifications.

Create help topics to let customers find what they need faster

ROLLING OUT

A topic lets you group request forms and knowledge base articles from across portals. You can create topics in your help center to help your customers find the relevant resources or request forms they need faster and improve self-service.

For example, you could create a topic called ‘New hire basics’ to bring together all help resources that a new hire would need. New hires who come to your help center can then get all the information and help they need under one topic, without having to keep track of which team’s portal to go to.

Learn how to create and manage topics in your help center.

Enter your team type when creating a new project

ROLLING OUT

When you're creating a new service project, we ask you to select the type of team that will use the project so that we can recommend a template to help you get started quickly.

We're introducing a new free text field so that if your team type isn't listed, you can choose 'Other' and then enter your team name.

Providing this information helps us learn what other teams we need to cater to when making template updates and feature recommendations.

Fixed a bug displaying dark mode when customising the style of customer notifications

ROLLING OUT

A bug was previously preventing dark mode from displaying properly when customizing the HTML and CSS styles for customer notifications (Project settings > Customer notifications > Edit templates). This has now been fixed and dark mode should display properly on the page.

Experience improvements for safe customer notifications

ROLLING OUT

We've made some minor visual improvements to the Safe customer notifications feature to help you ensure that you're HIPAA compliant. The controls for this feature now include guidance on the impact of safe customer notifications and further actions you can take to keep sensitive information secure. Learn more about enabling safe customer notifications.

We've also bundled in some small changes to the Templates page to include some example customer notifications that you can try out. See best practices for configuring customer notifications.

Quickstart onboarding added to business templates

ROLLING OUT

We've added the Quickstart onboarding panel to all of our project templates with instructions for key tasks to help you get set up in your new Jira Service Management project.

Get step-by-step instructions for:

• customizing request types
• reviewing request channels
• reviewing customer notifications
• inviting team members

Assess changes with risk questionnaires

ROLLING OUT

We’ve embedded a risk questionnaire into your changes to help you make better decisions during your change approval processes. You will find the questionnaire in the detail of your change issue and your new change requests. The questionnaire is a Forms template, so it’s up to you to use it as is or make changes on the go as needed. The questionnaire is a Forms template, so it’s up to you to use it as is or make changes on the go per your requirements.

We’ve also added a shortcut to Forms from your Change management page in project settings to help you better manage your change management forms and use them more effectively. You can view all change management forms linked to your change requests on this page.

Filter your asset's connected issues

ROLLING OUT

We've added functionality to the object view inside Assets. Before this change, the object view's connected Jira issues panel would only display Unresolved connected issues. Now, you can customize the results with:

  • a dropdown to apply a JQL filter
  • a checkbox to show/hide resolved issues
  • a text input to filter on the connected issues' summary and description fields

New design template for company-managed projects

ROLLING OUT

We're rolling out a new project template to help design teams set up their company-managed service project to handle incoming requests. The design service management template provides teams with a central place to easily track and manage design requests, from new asset creation to revisions.

Learn more about creating a project using a service project template.

New sales template for company-managed projects

ROLLING OUT

We're rolling out a new project template to help sales teams set up their company-managed service project to handle incoming requests. The sales service management template provides teams with a central place to manage, track, and report on sales requests from quote support to contract reviews.

Learn more about creating a project using a service project template.

Updated project creation experience

ROLLING OUT

We've simplified the process of creating new projects to make it easier to get started. When you select a project template, you will now go straight to the screen where you can add your project's details instead of viewing the details for the template. You can still view the details of the template by selecting See details.

We've also redesigned the form and put some of the more advanced settings in an accordion.

For company-managed projects, these settings include:

• Project key (auto-generated using your project name)
• "Use settings from an existing project"

For team-managed projects, these settings include:

• Access settings (set to private by default)
• Default language (set to the site language by default)
• Project key (auto-generated using your project name)

See linked forms in team-managed projects

ROLLING OUT

In company-managed projects, you can attach forms to request types, unlocking additional features such as ProForma fields, conditional sections, more sophisticated validation, and more flexible field layouts. This attached form is visible in the request type configuration so that it's easy to see if a request type has a form linked to it.

This feature is now available in team-managed projects! Now, any form attached to a request type will be visible when you edit that request type, no matter which project type you're using.

Interested in trying team-managed projects? Learn how to enable team-managed projects for your site.

Jira Work Management

Group your work in the board view

ROLLING OUT

You can now group the items in your board by certain attributes. Organize and visualize your work how you want to. For example, you can check high-priority tasks to see that nothing is blocked or see individual team members' workloads at a glance.

Stay in control of how you want to view your work. However you choose to group your board is visible to you only. You can group your work by:

  • Assignee
  • Status
  • Priority
  • Category

Schedule items in your calendar view

ROLLING OUT

You can now add a due date to items in your business project by dragging them onto your calendar. Currently, items with no due date will not be shown in your calendar. To display these items on your calendar, you must add a due date.

To schedule an item on your calendar, you can:

  1. Select the Unscheduled button in the top right of your calendar. This will open up a drawer to the right side of the screen.
  2. Schedule an item by dragging it onto the calendar to the date that it’s due.

Share pages directly to Slack

ROLLING OUT

Jira Work Management's updated Slack integration lets you enable and share to Slack directly from the Share model. Share your summary, board, list, timeline, calendar, or forms views to keep your team's looped in on the work that's happening.

Jira Product Discovery

Use different accounts without logging on/off

ROLLING OUT

We’re implementing site-scoped sessions for our users on Jira Software, Confluence, Jira Service Management, Jira Work Management, Jira Product Discovery, and Compass.

You can now use different accounts to access different sites at the same time, without needing to switch accounts or use different browsers.

For example, let’s say you have a personal Confluence site and a company Confluence site. With scoped sessions, you can use account A to access your personal Confluence site and account B to access your company Confluence site - at the same time, in the same browser.

Confluence

Express yourself with reactions

ROLLING OUT

Reactions are an interactive, lightweight way to express yourself on content in Confluence. Now, instead of being able to only like or comment on a page, you and your teammates can choose from dozens of emoji reactions (including custom ones).

At the bottom of a page or blog post, choose an existing reaction, or select the "Add a reaction" icon to add your own. You can also react from the activity feed.

Be more expressive with panels

ROLLING OUT

In addition to the five preset panel options, you can customize panels by choosing one of the 20 background colors available.

Panels can have emojis, or you can remove the emoji to meet the needs of your content. The emojis available to you are the same set that you already use in Confluence; this includes custom emojis you and your teammates added.

1. Add a panel to a page by typing /custom panel or by selecting Custom panel from the insert menu.

2. Use the floating toolbar to choose a background color and pick an emoji if you want one.

Automatically get a personal space

ROLLING OUT

A personal space in Confluence is a place of your own to jot down new ideas, introduce yourself to your team, keep track of tasks, store important items or files, polish content before sharing with others, and more.

You can choose to leave the space open for others to visit and collaborate, or you can restrict the pages so that no one else can see them.

If you don't already have a personal space, one will be created for you after you've logged in and viewed a page. There are three ways to get to your personal space:

  • Select Spaces in the global navigation bar. Your personal space is automatically starred for easy access.
  • Select your profile icon at the top right of the global navigation bar and select Personal Space.
  • Select Home in the global navigation bar. All starred spaces are shown on the right.

Learn more about personal spaces

Sort resolved comments by recency

ROLLING OUT

You can now sort resolved inline comments by newest and oldest order. By default comments will be sorted newest first.

Create a new team on behalf of others

ROLLING OUT

Users who create a new team have the option to remove themselves as a member. Previously, any user who creates a new team becomes a member by default.

To create a new team and remove yourself as a member:

  1. Select People from the top menu.
  2. Select Start a team.
  3. Under Invite people to your team, select X beside your name.

Stay organized with labels

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Confluence labels allow users to organize and find pages by topic beyond the confines of a strict page hierarchy and across spaces. Labels are also powerful building blocks for enhancing experiences like search and automation.

We're working on modernizing this experience to make it easy for you to add labels and for others to find your page.

You can find the + Add label button at the bottom of your page.

Indent and outdent content easier from the toolbar

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The editing toolbar now includes indentation buttons, making indenting and outdenting content easier for those unfamiliar with the existing tab and shift + tab keyboard shortcuts.

You can use the buttons to indent the following content:

  • Top-level paragraphs and headings
  • Bullet lists
  • Numbered lists
  • Task lists

Learn more about indenting content in Confluence Cloud

Consolidated actions in the People menu

ROLLING OUT

We updated the People menu in Confluence's top navigation bar. Now, you'll find the Invite a teammate and Create a team actions grouped together at the bottom of the menu.

Select People from the top navigation bar.

Use different accounts without logging on/off

ROLLING OUT

We’re implementing site-scoped sessions for our users on Jira Software, Confluence, Jira Service Management, Jira Work Management, Jira Product Discovery, and Compass.

You can now use different accounts to access different sites at the same time, without needing to switch accounts or use different browsers.

For example, let’s say you have a personal Confluence site and a company Confluence site. With scoped sessions, you can use account A to access your personal Confluence site and account B to access your company Confluence site - at the same time, in the same browser.

Bitbucket

Pull requests are now immutable

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Bitbucket Cloud pull requests are now immutable. Note: You might come across pull requests that were merged before this change was implemented, so you may see some changes that are not relevant anymore.

Compass

Use different accounts without logging on/off

ROLLING OUT

We’re implementing site-scoped sessions for our users on Jira Software, Confluence, Jira Service Management, Jira Work Management, Jira Product Discovery, and Compass.

You can now use different accounts to access different sites at the same time, without needing to switch accounts or use different browsers.

For example, let’s say you have a personal Confluence site and a company Confluence site. With scoped sessions, you can use account A to access your personal Confluence site and account B to access your company Confluence site - at the same time, in the same browser.

Opsgenie

Data residency moves: Choose where to host your Opsgenie data

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Opsgenie data residency gives you control over where your Opsgenie account data is hosted. We support data residency moves (moving data across locations) for all Standard, Premium, and Enterprise plans for Opsgenie.

To request a data residency move in Opsgenie, go to Settings > App settings > Data residency.

Learn more about data residency in Opsgenie

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