• Atlassian Administration
• Jira platform
• Jira
• Jira Service Management
• Jira Product Discovery
• Confluence
• Rovo
• Bitbucket
• Compass
• Opsgenie
• Focus

Consistent and accessible charts in Administration

Atlassian Administration now features updated charts powered by Atlassian Analytics. These charts offer improved performance, visual consistency, and enhanced accessibility, making it easier for admins to analyze data and uncover insights.

To get started:

1. Go to Atlassian Administration (admin.atlassian.com).
2. Navigate to one of the following pages: Overview, Security Guide, or Platform Insights to view the updated charts.

Search and filter audit logs with Audit Log Query Language (ALQL)

You can now use Audit Log Query Language (ALQL) to search and filter audit logs with advanced, flexible queries—similar to Jira Query Language (JQL). This makes it easier to find the information you need, even as your organization’s audit data grows.

To use ALQL in the Audit Log Platform:

1. Go to the Audit Log section in Atlassian Administration (admin.atlassian.com).
2. Select the option to switch from basic filters to advanced search.
3. Enter your query using ALQL syntax in the advanced search bar.
4. Review and refine your results as needed.

Copy specific Jira Service Management and Jira Work Management projects to your sandbox

Copy only the projects you need to save time setting up your Jira Service Management and Jira Work Management sandbox. Understand how to select data to copy

To copy specific Jira Service Management and Jira Work Management projects from your production to its sandbox:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Products > Sandbox.
3. Select Copy production data for the Jira Service Management or Jira Work Management product.
4. Select Specific projects.
5. Select the service or work management projects you need.
6. Follow the prompts to copy data to your sandbox.

More about what we copy to sandboxes

We’re replacing Beacon with Guard Detect

This update only applies to organizations that participated in the Beacon or Atlassian Information Security beta.

Beacon (beta) will soon be part of Atlassian Guard Premium. Read the blog

We’re replacing ‘Beacon’ with ‘Guard Detect’ in the CSV files you export. The name of your groups (such as beacon-admins) will not change.

In Atlassian Administration, you’re able to export CSV files for:

1. Managed accounts
2. Audit logs
3. External users
4. User API tokens
5. Authentication policies

We recommend checking and updating any scripts that may be impacted by the change.

Accessibility and style improvements to tables and page layouts

We restyled tables and updated the layout of pages. This improves accessibility and readability in Atlassian Administration.

You can see the changes on most pages in admin.atlassian.com.

Apply a default classification level for your entire organization

Data classification is the process of categorizing the sensitivity of information.

Apply a default classification level that can be enforced across your entire organization, enabling you to implement data classification quickly at scale. This classification level will be applied to all unclassified content within the organization.

This process requires Atlassian Guard Premium.

To apply a default classification level across your entire organization:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Data classification
3. Select More actions (•••) > Manage settings
4. Choose the classification level
5. Select Update

Copy specific Jira projects or Confluences spaces to your sandbox

Save time copying data to your sandbox by choosing only the projects and spaces you need.

Understand how to select data to copy

To copy specific Jira projects or Confluence spaces from your production to its sandbox:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Products > Sandbox.
3. Under Actions in the product table, select Copy production data.
4. Select the Specific projects or Specific spaces.
5. Follow the prompts to copy data into your sandbox.

Learn about what we copy to sandbox

Apply a default classification level for all Confluence products in your organization

Data classification is the process of categorizing the sensitivity of information.

Apply a default classification level that can be enforced across all your Confluence products in your organization. This classification level will be applied to all unclassified content within Confluence.

This process requires Atlassian Guard Premium.

To apply a default classification level for all Confluence products in your organization:

• Go to admin.atlassian.com. Select your organization if you have more than one.
• Select Security > Data classification
• Select More actions (•••) > Manage settings
• Choose the classification level
• Select Update

Prevent your team from using new Bitbucket workspaces without your approval

You can now proactively manage product requests for Bitbucket from admin.atlassian.com. This feature provides you with more oversight to control Shadow IT and billing.

After you select admin review required, you can approve or deny new Bitbucket requests from your managed accounts. This gives you greater control over where your team does their work.

This is available for Bitbucket as part of a beta program. It’s also available for Jira, Jira Service Management, Confluence, and Trello with an Enterprise subscription.

More about product requests

To manage product requests for Bitbucket:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Product requests.
3. Select Request settings. If this is your first time updating these settings, you may need to select Update request settings.
4. Next to Bitbucket, select Require admin review under the Request setting dropdown.

The next time one of your managed accounts tries to sign up for a product, they’ll receive a prompt to enter a reason for their request. After they create the request, all organization admins receive an email, letting them know someone created a request.

Prevent people from downloading attached files

Data security policies allow you to use rules to control how users, apps, and people outside the organization interact with content in Confluence and Jira.

We’re extending the data export rule to also block the downloading of files attached to Confluence and Jira. After this rule takes effect, users will no longer find a download button in sections like the attachment list, macros, and file previews.

We opted to extend the data export rule rather than introduce a new one because of the considerable overlap between export and download. Our findings showed that the types organizations needing to block exports also wanted to prevent attachment downloads.

This change will affect any existing policies that have configured the data export rule to block exports.

The data export rule requires Atlassian Guard Standard.

To check whether your data security policies currently block exports:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Data security policies.
3. Select a policy, and check whether exporting data is blocked.

Limit mobile app sessions for users

You can now control when a mobile app session expires from an authentication policy. You’re able to update the mobile app session setting with the number of days for a session. This setting applies only to managed accounts in an authentication policy.

To ensure uninterrupted access to the mobile app, we prompt users to re-authenticate before their session expires.

Mobile app session applies to these mobile apps:
Jira Cloud
Confluence Cloud
Opsgenie (Atlassian Accounts only)

To update the mobile app session expiration:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Authentication policy.
3. Select the policy you’d like to Edit.
4. Enter number of days for when the Mobile app session expires.

Understand authentication policies

Control access to Compass with IP allowlisting

You can now apply IP allowlists to your Compass sites so that users can only access Compass from specific IP addresses. This gives you an extra layer of security.

IP allowlists for Compass requires a Premium subscription.

To apply an IP allowlist to Compass:

Go to admin.atlassian.com. Select your organization if you have more than one.
1. Select Security > IP allowlists.
2. Select Create allowlist.
3. Enter allowlist details.
4. For Applies to, select Compass.
5. Select Create.

Read more about IP allowlists

Introducing your new user requests page

We’re consolidating your access requests into one convenient new page called User requests. We’re also moving it from site administration to your organization.

Why? To give you better visibility over access requests from all sites in your organization. Plus, we’re introducing a new feature called User interests, where you can keep track of and review trending user interest in new apps.

The new experience will be available to Organization admins, and Site admins with centralized user management. Read more on user management

To get started:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Products > User requests
3. Select Access requests or User interests

Rename your managed teams in Atlassian

Back in March 2025, we released Managed Teams for Premium and Enterprise customers. This allowed organization admins to sync an Atlassian team to a group to better control team information and membership, but this change meant the team name would change to match the synced group. Now, organization admins can change a managed team's name from the team profile and while staying synced to the group.

To change a managed team's name:

1. Go to the managed team's profile.
2. Select the team's name, or select the Team settings button.
3. Enter the new name you want to use in the Team name field.

Tailor your Jira Service Management sandbox setup

We're excited to introduce a new feature that allows you to save time by copying only the specific Jira Service Management (JSM) projects you need to your sandbox. This enhancement streamlines the setup process, ensuring you have exactly what you need without unnecessary clutter. Additionally, audit logs now track the copying of specific projects, providing a clear record of changes for better management and oversight. Understand how to select data to copy

To copy specific Jira Service Management (JSM) projects from your production to its sandbox:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Products > Sandbox.
3. Under Actions in the product table, select Copy production data.
4. Select the Specific Jira Service Management projects.
5. Follow the prompts to copy data into your sandbox.

Learn about what we copy to sandbox

Choose what an API key does in your organization

You can now choose what an API key can do with scopes, which are specifically the actions an API key has permission to perform. You’re able to allow APIs to view, write, and delete content in your organization.

To create an API key with scopes:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Settings > API keys.
3. Select Create API key.
4. Enter a Name that makes it easy to remember the API key.
5. Select the expiration date for the API key. Keys can last no longer than a year.
6. Select API scopes to choose what the API key can do in your organization.
7. Review your API key information.
8. Select Create to save the API key.
9. Copy your API key and save it somewhere safe. You can't recover the API key later.

See how Rovo usage is trending in your org

Atlassian Rovo uses AI-driven insights to help you turn information into action. To follow usage trends, view the number of requests your users have sent to Rovo Chat or Agents. Use the date range filter to see usage trends over time.

Explore Rovo features

To view usage trends for Atlassian Rovo:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Insights.
3. Select the AI usage tab.
4. Navigate to the Requests sent to Rovo chart.

Org insights, now with better organization

We’ve updated the Insights page so there’s less scrolling to find the right user and activity charts. There are now tabs on the page to group related charts.

To view your organization’s refreshed Insights page:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Insights.
3. Select a tab to see your charts.

Copy dashboards from one Jira app to another

When you copy data from one Jira app to another, you can choose to copy:

• All dashboards
• Dashboards that are linked to the projects you want to copy.

Gadgets added to dashboards are also copied.

To copy dashboards:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Settings > Data transfer.
3. Select Start copying.
4. Select Create copy plan.
5. On the How it works page, select Next.
6. Select Jira products.
7. Select your source and destination.
8. Select the projects you want to copy.
9. On the Select data you want to copy page, select one of the following options:
   • Only dashboards linked to selected projects
   • All dashboards
   • Don't copy dashboards
10. Select Next and follow the steps to copy data.

Back up and restore Jira Service Management Assets

Assets in Jira Service Management is now included in the backup and restore of your Atlassian Cloud services.

1. Make sure you have the required permissions to use backup and restore features in your JSM site.
2. Go to the backup and restore section in your Atlassian Cloud admin settings.
3. Follow the steps to create a backup or restore your JSM Assets data.

Find out which external users have customer role access to Jira Service Management

You can now track external users that have customer role access to Jira Service Management.

To see this information, you can export a CSV file in Atlassian Administration.

To export the CSV file of external users:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Security > External users.

3. From the External user policy or test policy, select … > Export external users

How to export external users

Customer Provisioning for Jira Service Management – open beta now available

We’re excited to announce that customer provisioning for Jira Service Management is now available as an open beta feature. This powerful new capability allows you to seamlessly sync and manage portal-only customers and customer organizations directly from your external identity provider (IdP) using SCIM 2.0. You can automate customer account creation, updates, and deactivation, streamlining customer management and improving security across Jira Service Management spaces.

Support for leading identity providers: Compatible with major IdPs, including Okta, Azure AD, and more, with Atlassian Guard Standard subscription.

SCIM provisioning for portal-only customers: Connect an identity provider and configure SCIM provisioning for Jira Service Management portal-only customers, enabling automatic syncing of users and groups.

Automated customer and organization sync: Customer accounts and organizations are automatically created, updated, or deactivated in Jira Service Management based on changes in your identity provider.

Read-only customer organizations: Groups synced from your identity provider appear as read-only customer organizations in Jira Service Management, ensuring consistent and secure management.

Enhanced admin controls: Enhanced admin UI options allow for easy setup, monitoring, and troubleshooting of SCIM provisioning and sync status.

Easily reclaim deactivated accounts: If a synced customer account is deactivated in your identity provider, you can claim it for manual management in Jira Service Management—allowing you to migrate, edit, or delete the account directly from your site.

Read more about customer provisioning for Jira Service Management

Reactivate your inactive custom domains

You can now reactivate your previously suspended custom domain. Instead of remaining suspended, your custom domain will be marked as inactive, allowing you the option to activate it whenever you want.

If you're unable to activate your custom domain you may see an Error status, Provisioned status, or an error notification next to your CNAME records. To fix this, you can troubleshoot your custom domain.

To activate your custom domain:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Products > Product URLs.
3. Select the Custom domains tab.
4. For the domain you want to activate select More Actions (…) > Activate domain.

Manage access to analytics for all apps

We're introducing a new setting for analytics, which enables admins to choose whether or not the apps they're using can send data to third-party analytics tools. Check the documentation for the permissions you may need to access the new setting.

By default, this setting is enabled, which allows data sharing for all new app installations. However, admins can choose to enable or disable this setting at any time from the Connected apps page, even before a new app is installed on to a site. Admins can also configure this setting for individual apps at any time.

Control access to external user email and notifications

We’re improving how you manage access to email content and notifications for external users. You can now set email and notification visibility in your external user policy.

This means you control whether external users receive content in emails from apps like Jira and Confluence. You can also control if external users receive mobile app push notifications.

To control email and notification visibility, you can choose to:

Allow - Allow external users to receive content in their emails and mobile push notifications.
Block - Block external users from receiving content in their emails and mobile push notifications.

To update email and notification visibility:

1. Log in to admin.atlassian.com > Security > External users.
2. Select a policy.
3. Select Allow or Block for Email and notification visibility.
4. Update the policy.

Monitor user API tokens without a subscription

You no longer need an Atlassian Guard Standard subscription to monitor the usage of user API tokens.

At no extra cost, you can view when a token expires, when it was last used and who created it. You can also revoke a token if you need to. You can track these details about user API tokens only for your managed accounts.

Explore user API tokens

To view user API tokens:

1. Log in to admin.atlassian.com > Security
2. Select User API tokens.

We're renaming 'products' to 'apps'

At Team ‘25, we announced a shift in how we think about and refer to our suite of individual products, now called ‘Atlassian apps’, or ‘apps’ for short.

We’ve started rolling out this terminology change (from ‘products’ to ‘apps’) across Atlassian Administration experiences. Over the coming months, we’ll continue to roll this out to admin emails, support documentation, audit logs, URLs, and more. You may see both terms used as we work through this change.

The way you manage Atlassian apps like Jira and Confluence in Atlassian Administration remains unchanged.

Read more about this change on Atlassian Community

Experience improved reliability and loading time when using Discovered products

In response to recent customer feedback, we’ve made some important updates to the Discovered products screen and process.

We’ve redesigned the screens to improve loading time, and restructured the code to improve the reliability of rendering. These changes should prevent loading failures where customers have high numbers of discovered products. How to review discovered products

To get started:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Discovered product

Atlassian Intelligence & Rovo: Filter active users by site and date range

To better assist you in monitoring adoption trends, we've enhanced the ‘active user’ charts for Atlassian Intelligence and Rovo. You can now filter these charts by:

• • Date range:* View usage trends over specific time periods.

• • Site:* Identify where artificial intelligence features are being used most (if your org has multiple sites with Atlassian Intelligence or Rovo activated).

Understand how Atlassian Intelligence is activated for products, and how Rovo is activated for sites.

To view usage charts for Atlassian Intelligence and Rovo:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Insights.
3. Select the AI usage tab.
4. Navigate to the relevant chart.

You will only see charts for the artificial intelligence tools that are activated and being used in your organization. More on gaining insights into product usage

Improved audit log webhook registration

We've enhanced the webhook registration process to simplify how you edit webhook details.

To edit the details of a registered webhook:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Security > Audit log.
3. Select Settings.
4. Select the Webhook tab.
5. Select Edit details to update the details.

Runs on Atlassian program for cloud apps

We've rolled out a new program for cloud apps called Runs on Atlassian.

Apps that qualify for the program automatically get the Runs on Atlassian badge on their listing page. You can also browse and filter for Runs on Atlassian apps on the Atlassian Marketplace.

Runs on Atlassian addresses the following requirements from customers:

• Apps exclusively use Atlassian-hosted compute and storage.
• Apps support data residency that matches data residency provided by the host product.
• Customers are in control of data egress, such as analytics and logs, and can fully block data egress at any time.

Learn more about the program and what it means for you and your organization.

Personalize reliability monitoring with System health

We've introduced System health, a dashboard that shows the operational status and incident history of your Atlassian apps. This dashboard is free for all organization admins.

To start using System health:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Insights then System health to view Atlassian app statuses and active incidents.

Provision employee identity information from your identity provider

You can now provision the employee identity (ID) for managed accounts in your organization. When you provision managed accounts through SCIM to your organization, you can view the employee ID for a managed account in their account profile.

To provision employee ID, you need to update the attribute in your identity provider with the following employeeNumber attribute:

urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:employeeNumber

How to map identity provider attributes for Okta, OneLogin, or Microsoft Azure AD

After you update the attribute and sync your managed accounts, you can view the employee ID in their account profile.

To view employee ID:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Directory > Managed accounts.
3. Select Show details for a user.
4. Select More details.

SCIM API keys set to expire

Your existing System for Cross-Domain Identity Management (SCIM) API keys currently have an infinite lifespan. Starting on April 28, 2025, we will set your keys to expire between May 1, 2026 and May 1, 2027.

What is an existing SCIM API key?
An API key generated before January 1, 2025.

Who does this change apply to?
Identity providers that provision users with SCIM to an Atlassian organization.

This change does not apply to these identity providers: Google Workspace or Microsoft Azure AD for nested groups.

Why are we making this change?
To encourage you to rotate your keys to reduce the risk of leaked or stolen keys.

What action do you need to take?
You don’t need to do anything at this time.

When we make this change you can view the expiration date for your existing SCIM API key.

To view the expiration date of your SCIM API key:

1. Log in to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Identity providers.
3. Select your identity provider Directory.
4. Select Provisioning.
5. View API key expires date in Provisioning.

More about user provisioning

Create Jira Product Discovery sandboxes

Set up projects, change configurations, and test on a Jira Product Discovery instance within an isolated environment. Sandbox is available for Jira Product Discovery on the Premium plan. More about sandboxes

To add a Jira Product Discovery sandbox:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Apps from the navigation bar.
3. Select Sandbox from the sidebar.
4. From the table of sandbox URLs, select Add and select Jira Product Discovery. (If you don’t have a sandbox site, select Create sandbox to create one.)

Discovered apps: clearer admin details

To help you better manage your Discovered apps (Shadow IT), we now display the organization admin’s name and profile picture in the table. We’ve also added a summary of how the user count is calculated. How to review discovered apps

To view details of discovered apps:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Discovered apps.

Atlassian Administration: improved navigation and visual refresh

We’re excited to share that on August 4, we’ll start rolling out our improved navigation, new sidebar categories, and refreshed look and feel across Atlassian Administration. These changes will be rolled out progressively, so you may see just the new navigation or the full experience. During the rollout, you’ll be able to switch between the classic and new experience. More details in the community post

Once rolled out, you can view the new navigation and categories in Atlassian Administration.

Use AI-powered support chat on Atlassian support

We are excited to announce a new chat feature on our contact form. This feature uses Atlassian Intelligence on the contact form to streamline the inquiry process and provide real-time assistance.

For more details, visit our website Atlassian Support

To use AI chat in the contact form:

1. Go to support.atlassian.com/contact
2. Fill out the form, and let us know what you need and your URL.
3. Some users might see an AI chat feature (Tell us about your problem) that will help you out by suggesting solutions
4. You can opt out and continue with the traditional form submission if you prefer.

Rename managed teams in Atlassian Administration

Earlier this year, we introduced Managed Teams as a new type of team that is synced to a group with the caveat that the team would have to share the name of the group. In June, the team names could be changed from the Team profile but with this release, we've made it so managed teams can now be renamed in Atlassian Administration as well.

To rename managed teams in Atlassian Administration, both new and existing teams can be named when being connected to a group. For teams that have already been connected:

1. Go to the group page with the connected team in Atlassian Administration.
2. Find the Team field in the side panel and select the ... button.
3. Select the "Edit team" option in the menu.

Fix broken links after migrating from one cloud site to another

When migrating Jira Cloud or Confluence Cloud to a different site, some links between individual entities may break due to changes in the URL. This typically includes:

• Links to Jira work items that users have pasted as URLs in comments and descriptions.

• Links from other instances to the migrated site, such as links from Confluence pages to your Jira work items.

Previously, the only way to resolve broken links was to contact Atlassian Support, which wasn’t ideal for those who prefer to do it in their own time.

To address this, we’ve included cloud-to-cloud migrations in Link fixing available at admin.atlassian.com. You can now update all broken links in bulk, including local links within your migrated instance and remote links from other instances.

Learn more about fixing links after migration

To get started with link fixing:

1. Go to admin.atlassian.com, and select your organization.
2. Go to Settings > Link fixing.
3. Review the list of instances that were migrated and start updating links on each of them.

OAuth 2.0 credentials for service accounts

We’ve added a new authentication option for service accounts. Now, you can find options for both OAuth 2-Legged (2LO) authentication and API Tokens combined under a single menu making it easier to manage your service accounts authentication.

To use the new combined menu for service account credentials:

1. Go to the Admin Hub in your Atlassian app.
2. Select Service Accounts from the navigation menu.
3. Select a service account to view the details.
4. Click Create credentials button.
5. Select OAuth 2.0 or API token.

New activities added to audit log in Atlassian Administration (June edition)

We have added new activities to the audit log in Atlassian Administration. You now view these new categories: Encryption actions, Anti Abuse, Focus user actions, Goals user actions, Service account actions.

Additionally, we've expanded the audit log capabilities with new activities for: Jira Service Management Assets Actions, Jira Service Management Product Actions, Loom user actions

These enhancements provide greater visibility and control over user and system activities, ensuring improved security and management within your Atlassian environment.

Explore the audit log activities database to view a comprehensive list of all activities that occur within an Atlassian organization.

Go to insights from mobile app policies

We added a link to mobile usage insights on the mobile app policies page. You can now navigate to mobile insights easily after creating or updating a mobile app policy.

To view mobile app usage information:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Security > Insights.
3. Select the Mobile usage tab.

If you have a mobile app policy, you can now also navigate to this page from Mobile app policies:

1. Select more actions (•••) in the page header.
2. Select View mobile usage. This takes you to Insights, on the Mobile usage tab.

Monitor all AI user activity in your org from a single chart

We've merged the Active Atlassian Intelligence users and Active Rovo users charts into a single chart: Active AI users.

This new chart offers a streamlined view of user activity, making it easier to monitor and analyze AI feature usage across your organization.

To view this change:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Insights.
3. Select the AI usage tab.
4. Navigate to the Active AI users chart.

Improved usability and performance of user profiles

We made user profiles easier to use. This change applies to customers who have the centralized user management experience.

We moved the Apps and Groups tables into tabs. You can now choose how many apps or groups to show in each table, so you can see as many as you want at a glance. This update also adds filters to help you find certain apps or groups when there are many results.

We made the user status more prominent so you can easily see if the user has access to your organization or not.

More user management improvements

To go to a user’s profile:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Directory.
3. Select the user.

Reconfigure automation rules with Create feature flag in LaunchDarkly Action by June 30, 2025

We are deprecating the “Create feature flag in LaunchDarkly” action in Atlassian Automation on June 30, 2025. As a result, the rules linked to LaunchDarkly and this action will cease to function as intended after this date. To prevent rule failures, all rules employing this action must be reconfigured on or before June 30, 2025. Please note that the reconfiguration can only be completed successfully if you have an account with LaunchDarkly.

More about the deprecation of the LaunchDarkly Action in Atlassian Automation.

To determine if your rules are affected by this update and reconfigure them:

1. Select Automation from project/global settings where you’re an administrator.
2. Select the Action filter, then select the Create feature flag in LaunchDarkly from the list of options
3. Open the rule and select the Action component of the rule
4. Switch to Send web request action to create a feature flag through LaunchDarkly's public API

Atlassian Administration: improved navigation and visual refresh

We’re excited to share that on August 4, we’ll start rolling out our improved navigation, new sidebar categories, and refreshed look and feel across Atlassian Administration. These changes will be rolled out progressively, so you may see just the new navigation or the full experience. During the rollout, you’ll be able to switch between the classic and new experience. More details in the community post

Once rolled out, you can view the new navigation and categories in Atlassian Administration.

Set a session expiration for mobile app users

We added a link to authentication policies on the mobile app policies page. You can set mobile app session expiration for your managed accounts in an authentication policy.

We recommend you set a mobile session to 30 days.

To set mobile session expiration in an authentication policy:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Security > Authentication policies.
3. Select Edit for the policy you want to modify.
4. Look for Mobile app session expiration in the Session controls section. Enter the number of days for a mobile session.
5. Select Update to update the policy.

If you have a mobile app policy, you can now also navigate to this page from Mobile app policies:

1. Select more actions (•••) in the page header.
2. Select View mobile session. This takes you to your authentication policies.

Introducing multiple webhooks for audit log in Atlassian Administration

We’re excited to announce a major enhancement to audit log integrations in Atlassian Administration, you can now register up to three webhooks per organization!

To register a webhook URL:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Security > Audit log.
3. Select Settings.
4. Select the Webhook tab.
5. Select Add webhook.
6. Enter a Name for the webhook.
7. Enter the Webhook URL (the destination where you wish to receive real-time activity updates).
8. Optionally enter secure authorization credentials to authenticate access to a protected resource. Encode the username and password as Authorization: Basic <credentials>.
9. Select Add.

You can edit or remove a webhook if you need to.

Site admins can now access Audit log in Atlassian Administration

We’re excited to announce that site admins now have direct access to Audit log within Atlassian administration. This update provides site admins with greater visibility into site-level activities, supporting improved governance, compliance, and troubleshooting.

To view your site’s Audit log:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Apps and then select your site*.*
3. Under Site settings, select Audit log.

More control over Admin API key scopes

We’re separating this Admin API key scope: API keys and tokens. You could only choose the API keys and tokens scope together, but now you can choose one or the other. We want to give you more control when you select an Admin API key scope.

What do you need to do?
When we make this change, we automatically assign the scope to API tokens only. If you want to assign the API key scope, then you need to create a new API key and select the scope.

To assign API key scope:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Settings > API keys.
Select Create API key.
Enter a Name that makes it easy to remember the API key.
Select the expiration date for the API key. Keys can last no longer than a year.
Select scopes> Read API key scope
Review your API key information.
Select Create to save the API key.
Copy your API key and save it somewhere safe. You can't recover the API key later.

More about API keys with scopes

Transfer data: Copy Atlassian teams

When you copy data from one Jira app to another, Atlassian teams are copied along with users and groups. Within Atlassian, you can switch between apps using the button in the top left corner of the navigation bar and find Teams from the list of available apps.

Your organization-wide default data classification level now applies to Jira

Data classification is the process of categorizing the sensitivity of information.

Previously, a default data classification level could only be applied to Confluence apps. We've now expanded this to include Jira, allowing you to set a default data classification level across both apps. This level will automatically apply to all unclassified content within these apps.

If you've already set a default data classification for your organization, it will now apply to all unclassified content in Jira, in addition to Confluence. If no organization-wide default classification level is set, content in Confluence and Jira will remain unclassified by default. However, you still have the option to set a default data classification level for specific spaces and projects.

Data classification is a feature that requires Atlassian Guard Premium.

To apply a default data classification level across Confluence and Jira in your organization:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Security > Data classification.
3. Select More actions (•••) > Manage settings.
4. Choose the classification level.
5. Select Update.

New activities added to audit log in Atlassian Administration (July edition)

We have added new activities to the audit log in Atlassian Administration. You now view these activities under: Confluence user actions, Focus user actions, Loom user actions, Settings, Team management and User management.

These enhancements provide greater visibility and control over user and system activities, ensuring improved security and management within your Atlassian environment.

Improved usability and performance of group profiles

We made group profiles easier to use. This change applies to customers who have the centralized user management experience.

You’ll find the group description and summary of members and apps in a card, similar to a user profile. We moved the Members and Apps tables into tabs. You can now choose how many members or apps to show in each table, so you can see as many as you want at a glance. This update also adds search and filters to help you find certain members or apps when there are many results.

More user management improvements

To go to a group’s profile:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Directory > Groups.
3. Select the group.

Improved usability and performance of the groups list

We made improvements to the organization’s groups list so it’s easier to use. This change applies to customers who have the centralized user management experience.

Use the Apps filter to find groups that grant roles to a specific app. Add users or grant access to a group in the actions column, without navigating to the group profile.

Choose how many groups to show per page, so you can browse your groups list more efficiently. You can also sort groups by their name with this update. We also updated the look and feel of the page.

More user management improvements

To see your organization’s groups list:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Directory > Groups.

New roles and other improvements to the original user management experience

We updated the users and groups pages in the original user management experience. You’ll notice a new look and feel generally, including a new profile layout, on top of other usability and performance improvements. It’s also easier to navigate pages with many results and use filters to find specific users or groups.

Roles: You can now assign some app roles that weren’t previously supported in the original experience. These roles are Jira Service Management stakeholder and customer and Compass basic user.

Statuses: Has site access, No site access, and Account disabled statuses are now Active, Suspended, and Deactivated, respectively. You can filter your users list by these statuses, which come with colored indicators for quick recognition. Status is also now more prominent in a user’s profile.

Users: All actions in your users list are now in the more actions menu, including a new shortcut to remove a user from the site. To see or change a user’s roles, go to their profile, which now shows you specific app roles they hold.

Groups: Your groups list now shows you how many members are in a group and how many apps a group has a role for. You can also filter for groups that have a role for a specific app. In a group profile, you can search for a member and also see when they were last seen in the current site.

Soon, you’ll be able to manage your users and groups across multiple directories (sites) in one place. More about user management improvements

To explore these changes:

1. Go to your site administration in Atlassian Administration.
2. Select Users to see the new users list. Select any user to see the new user profile.
3. Select Groups to see the new groups list. Select any group to see the new group profile.

Control AI tool access to Atlassian apps

You can now manage domain access for Rovo MCP server, which gives you control over which AI tools and integrations can connect to Atlassian apps. You can choose to use or block the Atlassian list of supported domains, or allow access for individually selected domains.

To manage which AI tools can connect to your Atlassian apps:

1. Go to Atlassian Administration and select your organization.
2. Select Apps > AI settings > Rovo MCP server.
3. Add or remove domains as needed.

Access media assets securely with IP allowlist restrictions

We’re introducing IP allowlist restrictions for media asset domains. Only IP addresses on your organization’s allowlist will be able to access media assets (attachments, images, and videos) hosted on media-cdn.atlassian.com and api.media.atlassian.com. If you use third-party security tools like Zscaler, make sure to allowlist [Source IP Anchoring|https://help.zscaler.com/zia/understanding-source-ip-anchoring] *.atlassian.com to avoid disruptions.

The cache invalidation takes effect 29 days after rollout. If you'd like this applied as soon as possible, update your IP allowlist policies for your tenants or contact us to invalidate the cache for you.

To prepare for these IP allowlist restrictions and ensure uninterrupted access to media assets:

1. Allowlist the domain *.atlassian.com if you're using a third-party security tool (such as Zscaler).
2. Test access to attachments, images, and videos from both internal and external networks.

Rovo logs in Audit log now available to all

Rovo logs in Audit log within Atlassian Administration are now accessible to everyone, including those on the free plan.

Previously, access to Audit log in Atlassian Administration was gated by an Atlassian Guard Standard subscription. This meant that only customers with Guard Standard or higher could view audit events, including those generated by Rovo.

We’ve removed the Atlassian Guard Standard requirement for Rovo logs in Audit log. Now, all customers regardless of plan can view Rovo-related audit events directly in Atlassian Administration.

To view and search your organization's audit log:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Security > Audit log.
3. Enter your search criteria in the text field of the filters. You can search for activities with users' names, email addresses, activity names, or site names. You must enter an exact term.
4. Narrow the search results by specifying the dates.
5. Click Apply to search.

Control what content gets synced to Rovo from Microsoft Sharepoint

You can now control how Microsoft SharePoint content is synced into Rovo directly from the Admin Hub. This update lets you decide which files to include (by date) and how often they should be updated — giving you more flexibility and helping you keep data fresh with less manual work.

To limit or schedule Microsoft SharePoint content updates in the Admin Hub:

1. Go to Atlassian Administration
2. Go to Settings, and then Rovo.
3. When adding a new Microsoft SharePoint connector:
   • Click Choose content to include.
4. When updating an existing Microsoft SharePoint connector:
   • Click the “…” actions menu on the existing Microsoft SharePoint row.
   • Select Choose content to include.
5. Select the Limit by date tab.
6. Pick a date range for the files you want included.
7. Click Save.
8. Set up your preferred update schedule and save your changes.

Update to Audit log settings – "User-created activity" renamed to "In-app data"

We’re updating the terminology in Audit log settings to improve clarity. The setting previously labeled User-created activity is now called In-app data. This change better reflects the type of information included in this setting.

To change the in-app data settings:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Security > Audit log.
3. Select Settings.
4. For each app choose whether to store in-app data.

View key status in Encryption

To give you more transparency and control over your encryption key management, we now display the status of your key.

To view the status of your key:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Security then Encryption to view the key status and when it was last updated.

Monitor usage types in your organization

We've added Rovo credits and indexed objects to give you greater visibility into usage types being consumed across your organization. Tell me more about Platform usage

To view these usage types:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Insights > Platform usage.

Removal of suggest changes feature in user profile

We’re going to remove the feature that lets admins suggest changes to an external user’s details from the user’s profile. This feature is only available in the centralized user management experience.

We know this feature doesn’t help admins directly update an external user’s details, which can only be updated by the user themselves. As a result, we’ve consistently seen low usage.

We’ll begin removing this feature in November 2025. We recommend admins contact their external users through email or other channels instead when you need to suggest changes to their Atlassian account details. Read our Community announcement

This change doesn’t affect managed accounts. You can still update details for accounts your organization manages.

To see what’s changed:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Directory > Users.
3. Select a user to open their profile. You’ll no longer see a button to “Suggest changes” near their details if they’re an external user.

Removal of feature to prompt a password reset

We’re going to remove the feature that lets admins prompt an external user to reset their password.

We recognize the inability to force a password reset and confirm that a user has changed their password means this feature hasn’t been an effective way to secure an external user’s account.

We’ll begin removing this feature in November 2025. We recommend admins contact their external users through email or other channels instead when you need to ask them to reset their password. Read our Community announcement

This change doesn’t affect managed accounts. You can still reset passwords directly for accounts your organization manages.

To see what’s changed:

1. Go to Atlassian Administration. Select your organization or site if you have more than one.
2. Navigate to a user. You’ll no longer see an option to “Prompt reset password” for any user in their profile or from your users list.

Track Atlassian Rovo MCP server tool usage in your organization’s audit logs

You can now track every time a tool is used through the Atlassian Rovo MCP server in your organization’s audit logs. This update gives admins more transparency and helps meet security and compliance requirements by recording each tool invocation event.

To review Atlassian Rovo MCP server tool invocation logs in your audit logs:

1. Go to admin.atlassian.com.
2. Select your organization.
3. In the left navigation, select Insights > Audit log.
4. Filter for “Rovo MCP User Actions” to see tool invocation events.
5. Review each event for details about the tool used, the action taken, and the user involved.

Control what content gets synced to Rovo from Google Drive

You can now control how Google Drive content is synced into Rovo directly from Atlassian Administration. This update lets you decide which files to include (by date) and how often they should be updated — giving you more flexibility and helping you keep data fresh with less manual work.

To limit content by date for Google Drive in the admin hub:

1. Go to admin.atlassian.com.
2. Go to Settings, and then Rovo.
3. When adding a new Google Drive connector:
   • Select Choose content to include.
4. When updating an existing Google Drive connector:
   • Select the “…” actions menu on the existing Google Drive row.
   • Select Choose content to include.
5. Select the Limit by date tab.
6. Pick a date range for the files you want included.
7. Click Save.
8. Set up your preferred update schedule and save your changes.

A new way to deactivate AI in your administrator settings

We have updated the experience for deactivating AI in your administrator settings. This change introduces a new flow that makes it clearer and easier to manage AI deactivation for your organization.

To try the new AI deactivation flow:

1. Go to your administrator settings.
2. Find the section for AI features.
3. Select Deactivate AI and follow the updated steps.

Gain insights to mobile app activity

You can now understand mobile app usage for users in your organization.

To see mobile app usage in your organization:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Security > Device security > Mobile app policies.

Event exclusion for third-party app activity logs in audit log settings

We are introducing a new event exclusion toggle for third-party app activity logs in your audit log settings. This feature gives organization admins more granular control over which events are stored in the audit log, helping reduce unnecessary data and ensuring only relevant logs are collected.

Release Date: November 3, 2025
Action Required By: December 1, 2025

If you want to continue receiving third-party app Confluence and Jira API request logs, turn the toggle on in your audit log settings before December 1, 2025. If no action is taken, these logs will be disabled for your organization on that date. You can change this setting at any time.

To manage event exclusion:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Insights > Audit log.
3. Select Settings in the top right corner.
4. Select the Event Exclusion tab.
5. For each event type, use the Action toggle to start or stop storing events.
6. When the warning message appears, confirm your choice.

It may take a few minutes for new activities to appear in the audit log.

Domain access management: Enable multiple apps from User Requests

Administrators can now enable eligible apps – including Jira, Confluence, and Loom – for a specific domain directly after approving access requests on the User Requests page in Atlassian Administration. This makes it easier to manage access and activate apps across your organization while performing access management tasks.

To get started with this change:

1. Go to Atlassian Administration.
2. Select User Requests.
3. Approve access requests, and you will see details about available apps.
4. Review the details to see and enable available apps for each domain.

Discover more templates to support your workflow

We've expanded the range of recommended templates displayed in the navigation bar to help you find the right tools when starting your work. These suggestions are available if Jira Service Management and Jira Product Discovery aren't part of your subscription.

Improved toolbar adaptability for bulk operations

The bulk operations toolbar now automatically adapts to smaller screen sizes. When space is limited, some actions are consolidated into the More actions (...) menu. This will apply to your backlog, list, and work item navigator view.

Project recap emails for non-engaged users

Jira now sends personalized project recap emails to people who have not recently engaged with their assigned work. These emails highlight specific items that need attention and make it easier to take action, helping teams stay connected and up to date.

1. Check your email inbox for project recap emails from Jira.
2. Review the highlighted work items and use the provided actions to respond or update issues directly from the email.

On-call feature is leaving soon

We’re deprecating the legacy On-call feature, which will be removed on January 12, 2026. You can move to Jira Service Management to manage your on-call schedules.

Read more about managing on-call in Jira Service Management

Create a new space when starting a plan

When you start a plan, you can now create a new space, streamlining how you plan and track work.

To create a new space in your plan:

1. In the Space name dropdown, select Create new space.
2. Fill in details for your new space.
3. Select Create to confirm your changes.

Removing access to the old work item search experience

We're removing access to the old work item search experience in Jira. From now on, everyone will use the new work item search, which is faster, easier to use, and offers more features. The new search experience will be the default for all, regardless of previous settings or preferences.

To use the new issue navigator in Jira:

1. Open Jira and sign in.
2. Select Filters from the main navigation.
3. Choose View all work items or use any saved filter to see your work items in the new issue navigator.
4. Use the available options to search, filter, and manage your work items as needed.

Icon refresh for search results

Search results for Jira work items, projects, filters, and dashboards now display their specific icons when searching from Atlassian apps such as Jira, Confluence, and Atlassian Home.

Access Rovo from anywhere in Jira

The Rovo button is now visible on all Jira views, allowing you to access Rovo capabilities anywhere in Jira.

To access Rovo capabilities in Jira, open any Jira view and look for the Rovo button in the bottom right of your screen.

Development feature for software projects in Jira is now generally available

We’re excited to announce the general availability of the Development feature in Jira. It will be gradually made available in software spaces for all Jira sites.

Development in Jira unifies data from your connected code, CI/CD, and security apps into a single view, giving you clear visibility into your team's work and engineering health. With key software development metrics and proactive work suggestions, you can quickly spot and address delivery bottlenecks, helping your team stay productive and deliver software faster.

The Development feature is enabled by default for all software spaces. Jira space admins can enable or disable the Development feature by going to Space settings, then to the Features page, and using the toggle next to Development. Alternatively, space admins can add Development to the space's navigation by selecting Add to navigation (+) and then selecting Development.

When enabled, everyone with space access can go to Development from the space navigation.

Reducing ‘issue’ terminology in Jira

We’re reducing the use of 'issue' terminology in an effort to simplify our language and better suit all team types.

Smart Links are now available in more fields

Add and view Smart Links in URL and short text fields. This will apply to your issue, list, board, and backlog views.

From your list or issue view, copy a valid URL link into a URL or short text field.

Read more about using Smart Links

Smart Links available in more fields

Add and view Smart Links in URL and short text fields. This will apply to your issue, list, board, and backlog views.

From your list or issue view, copy a valid URL link into a URL or short text field.

Highlighted search terms in in-product help

When you search in in-product help, we'll highlight your search terms in results so you can quickly see how the results relate to the terms you've entered.

To search in in-product help, select the help (question mark) icon in the navigation and enter your query in the search field.

Note: In-product help is available in many screens in Jira, including in software, service desk, and work management projects. There may be some screens where in-product help isn't available yet.

Edit your help center's home page layout and add rich content to it

With this release, admins will have more control over their help center's home page, allowing them to tailor it to fit the needs of their audiences. They will be able to:

• hide and reorder sections on the home page to create a more organized experience
• add layouts, images, and rich content to make the help center visually engaging and user-friendly.

This will help admins create a more customized and appealing help center for their different audiences.

Enhancements to work item hierarchies in the issue navigator

We've introduced the ability to view work item hierarchies, providing a clear and concise overview of related tasks at a glance. Additionally, you can now easily add work items directly from the list.

This update improves clarity, structure, and scalability. It allows you and your teams to efficiently manage tasks in both team-managed and company-managed projects.

Prefer a flat list view?

If you prefer working with a flat list of work items, you can easily customise your view.

Go to View settings and select Hierarchy

New and updated virtual agent Channel management

This update simplifies channel management and enhances the visibility and usage of the virtual agent across your Jira Service Management projects.

Streamlined configuration: For a more efficient admin experience, manage all channel configurations from a single Jira Service Management channel home.

Centralized channel visibility: View all connected channels with the virtual agent in one place.

Unified testing: Test draft intents and AI Answers directly from the web preview, eliminating the need for specific Slack request channels.

Read more about how to use the virtual agent in your customer channels

A new home for help center customization features

Quickly access customization options for your help center. All customization features related to the help center are have now moved under the Customize button in the top navigation. From there, you can manage announcements, add login page messages, customize the look and feel, manage topics and portals, and edit the layout of your help center.

Creating a Jira issue can now trigger an automation in Confluence

We're adding a new trigger to Confluence automation that will let you run a rule when a new issue is created in a specified Jira project.

Space and product admins can build a rule by navigating to a page and selecting the Automation (lightning bolt) icon.

1. Select Issue created in Jira as your trigger.
2. Select Connect to connect Confluence to your Jira project.
3. If your organization has multiple Jira sites, you will need to select a Jira site from the Create connection menu.
4. Select one or more projects from the dropdown menu.
5. Continue to build your rule.

Insight settings are being removed from software projects

As part of our ongoing effort to simplify project settings for admins, we're removing the option to configure insight settings in Jira software projects. Insights will continue to show as normal, but board admins and project admins won't be able to enable or disable specific insights, and any insights that were previously disabled will now be enabled. This means that all insights available in a project will be visible to any user who selects Insights from the board or backlog.

To send us feedback about this change:

1. In your Jira software project, select Board or Backlog.
2. Select Insights.
3. Scroll to the bottom of your Insights and select Give feedback.

Restore previous workflow versions in company-managed projects

Earlier versions of a workflow can now be restored directly from the workflow editor in company-managed projects. Previous versions are available for up to a month, allowing you to recover recent configuration and undo changes if needed.

To restore a previous workflow version from the workflow editor:

1. Select the More actions menu, then Restore workflow to an earlier version.
2. Choose the version you want to restore and select Restore.

To undo the changed workflow version:

1. Select Undo in the confirmation banner, then Update workflow to save the restored version.

Jira Plans: Drag and drop field columns

You can now drag and drop field columns in the timeline view to instantly reorder them. You’ll also find a More actions menu in each column header to quickly remove or reorder columns, so you can make adjustments without interrupting your workflow.

To reorder columns in your timeline, select and drag a column header to your desired position. For more options, select the More actions (...) menu in the column header to reorder or remove columns.

Collect higher quality information with business forms

Gather better quality information with new functionality for business forms.

Choose from more fields including parent, category and people. Have more control by making fields optional or required to submit when building a form. You can also add more detailed guidance for people submitting a form, by adding field descriptions.

Manage your form fields

To find updates to business forms, you’ll need project admin access:

1. Open a business project and navigate to Forms in the project navigation.
2. Select an existing form or select + Create form
3. Find all new functionality while building your form.

As part of the shutdown of the "External Assets Platform", the ability to create, add, or modify "External Assets Platform" custom fields has now been removed

As part of our ongoing efforts to deliver the most streamlined and integrated service management solution, the ‘External Asset Platform’ will be shut down.

Learn more about the shutdown of the 'External Assets Platform'.

This change will take place in two stages: currently, we are removing the ability to create new "External Assets Platform" custom fields, add these fields to projects, or modify the contents of existing "External Assets Platform" custom fields.

Ultimately, all existing "External Assets Platform" custom fields will be removed, along with any data contained in them. If you have not yet begun backing up your data from your "External Assets Platform" custom fields, we recommend you do so immediately using the provided script.

The 'External Assets Platform' Custom Field now includes a shutdown notice

The ‘External Asset Platform’ will be shut down on 17 December 2024 as part of our ongoing efforts to deliver the most streamlined and integrated service management solution.

Learn more about the shutdown of the 'External Assets Platform'.

Now, when you view the 'External Assets Platform' custom field, a DEPRECATED notice will appear in front of the custom field with a warning icon. If you click on the warning icon, you will see additional information and a link to the shutdown notice page that is linked above.

When you create a new custom field of the 'External Assets Platform' type, a warning about the shutdown will also be displayed.

Finally, for existing 'External Assets platform' custom fields that appear within Jira issues, a warning icon will appear next to the custom field name. If you hover over the warning icon, you will see additional information about the shutdown.

A more secure way to connect apps to Jira Cloud and Confluence Cloud using OAuth 2.0

We are excited to announce OAuth 2.0 as a new authentication type for Cloud Application Links. This authentication type offers an industry-standard authentication protocol that enables secure, modern, and reliable connections between Atlassian products.

To start using OAuth 2.0 Application Links in Jira and Confluence:

1. Go to Jira or Confluence.
2. Go to the Jira/Confluence settings.
3. Find Application links.
4. Follow the prompts to create a new Application Link using OAuth 2.0.

Introducing 'work' as the new collective term for items tracked in Jira Cloud

As more teams make Jira their home for work, we’re committed to improving the language in our tools to better reflect the diverse ways you define and manage your work.

We’re introducing work as the new collective term for all items tracked in Jira. We’re also exploring ways to incorporate the language you use for your own work types.

• Read more about these changes on the Atlassian Community.

This change builds upon our previous efforts to reduce the use of 'issue' terminology in Jira.

Introducing a brand new way to complete bulk actions in the issue navigator

We’re introducing a toolbar in the issue navigator so users can update multiple issues even more seamlessly.

To use the new toolbar:

1. Select multiple issues from the list view in the issue navigator. You can either:
   1. Use the issue checkboxes.
   2. Hold Ctrl (Windows) or Command (Mac) while selecting issues
   3. hold the Shift key to select a group of adjacent issues
2. The new toolbar will appear. You can either select Edit fields to make edits to fields in your issues or Change status to transition your issues.

Smart values branches are now counted toward the associated item limit in Atlassian Automation

From 31 October 2025 onwards, smart value branches will be considered a part of an automation rule’s associated items. This means that branched items from a smart value will be counted toward the associated items limit, which is currently 5000. Rules that breach this limit will be disabled and won't be able to run. To prevent this, check any rules that contain a large amount of smart value branches and ensure they won't exceed the associated items limit before 31 October 2025.

View automation service limits

Joinable Products in switcher

You can now see Atlassian apps that your company uses and are available for you to join, directly via the Atlassian app switcher button (the grid icon near the top navigation bar). This makes it easier to find and join apps that your teammates are already using.

Read more about the Atlassian app switcher button.

To discover and join available apps:

1. Select the Atlassian switcher (the grid icon near the top navigation bar).
2. Atlassian apps will appear with a Join option or a Request access option.
3. Select an app to either join the app directly or request access from your administrator.

It just got easier to keep on top of your unread comments

We’re introducing an unread badge in the Comments column in the list view to help you easily identify work items with unread comments. This allows you to stay on top of important discussion and collaborate with your team.

To make sure you get to try this feature, we’ll be automatically adding the Comments column to all list views.

Join the conversation and give us early feedback

See all your Asset attributes now in Forms

Take the guesswork out of selecting the right Asset when filling out a form and find all attributes now visible on Asset form fields. Previously when filling out a form, customers would only be able to see the object name which made it hard to know what option to select. Now you’ll see the same attributes listed alongside each object - just like you do on request types.

Automate entire business processes with advanced automation rules

Add more functionality to your automation rule, allowing you to link multiple connected processes together in a single rule. This can help reduce the number of rules you need to maintain. We’re beginning with Advanced components such as Branch at the same time, which enables execution of multiple components in parallel. Rule groups enable execution of multiple components in specific segments.

Available for Cloud Premium and Enterprise editions only. Find the new Advanced component type available to select from after you’ve added a trigger to a rule and select +Add component.

We've launched a new prioritization project template

When you set up a new project in Jira, you can use project templates. There are many to choose from, including specific templates from different apps like Jira Product Discovery and Jira Service Management.

We've just added a new template for projects that are all about gathering ideas and prioritizing them. With this new prioritization template you can list ideas and add data to them. You can then use this data with common frameworks (such as RICE) to prioritize. The project has multiple views, like an effort and impact matrix, list, or roadmap view, so you can see and share your priorities in a way that suits you.

Anyone who has Jira Product Discovery and permission to create projects can use this template.

Configure fields directly from All work

Introducing inline field configuration in All work, giving you greater flexibility and control over how you use and manage your view.

Now, it’s more intuitive and efficient to add, edit, and create fields directly from the All work tab.

1. Navigate to the All work tab.
2. Hover between columns. Select Add to include new fields.

If you’re a team-managed project admin:

1. Select + Create field to define new fields inline.

Beta: Generate work item descriptions from Confluence links using AI

AI can assist in generating work item descriptions when you simply paste Confluence links into Jira. By using the context from the Confluence link placed in the description field of the work item, AI creates structured content to generate and improve the description.

To generate work item descriptions:

1. Paste a Confluence link in a work item’s description field. If a Confluence link is already present, edit the description field.
2. Select Improve description.
3. Once the description is generated, select either Insert below or Replace to update the work item description.

A new way to forward work items in Jira Customer Service Management

You can now forward work items directly within Jira Customer Service Management. This feature streamlines the process for teams to flag and prioritize work items that need developer attention, making it easier to manage escalations without leaving the app.

To forward a work item in Jira Customer Service Management:

1. Open a work item in Jira Customer Service Management.
2. Look for the new Forward option in the work item actions.
3. Select Forward and follow the prompts to complete the escalation.

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Rovo responses now include information from the web

Get responses that use general knowledge and information from the web by turning on the Web search toggle when you're chatting with Rovo.

When enabled, this feature allows Rovo to use the internet as a source for your responses, giving you richer, more up-to-date information alongside your internal knowledge.

In a new chat with Rovo:

• Open the Customize menu in the bottom left of the prompt composer
• Toggle on Include web results
• Type out your prompt and hit Submit

Your responses will now include your usual internal knowledge and information from the web. Make sure to review all responses from Rovo.

Linking related Confluence content using Atlassian Intelligence is now generally available

We're excited to announce that linking related Confluence content to work items using Atlassian Intelligence (AI) is now generally available.

With AI, you can effortlessly find and link related Confluence content to your work item, so you always have all key information at your fingertips. This allows you to fully understand the work context needed to make progress.

To find and link related Confluence content using AI:

1. Open the work item.
2. Select Improve work item, then Link Confluence content.
3. Select Link for individual links or Link all to link all related Confluence content at once.

Read more about linking Confluence content

Jira Plans - Turn releases off and on in your plan

Releases are a powerful tool for planning work for software teams, but for Marketing or Design teams? Not so much. For planners who don't need to see releases information from their plans, you can now hide it for a simpler planning experience.

When you turn releases off in your plan, you’ll no longer see:

• the Releases tab
• the Releases field from the timeline as well as any filters that use it
• release markers on the timeline, calendar, and program board
• the option to group work items by assigned releases in the View settings menu
• any rolled up dates based on releases

For a full breakdown of this new feature, read more in our documentation.

Jira: Introducing an improvement to attachment previews

Introducing Grid view for attachments.

This change improves the organization and visualization of attachments.

Attachments appear in a grid view rather than the strip view and list view. You'll still be able to switch to another view, and save that as the default if you prefer.

Grid view helps you to more easily navigate through your content.

Limits to work type schemes and field configurations are coming in 2026

We recently announced that Jira will limit the number of work types that can be used in a project to improve performance and reliability of large sites starting in February 2026. Work type schemes will be capped at 150 work types per scheme, and field configurations will be capped at 700 fields.

In our recent post in the Atlassian Community, we cover what tools are available to help you clean up your sites in preparation for this change.

Subscribe to your change calendar and explore the new filters

We’ve made major improvements to the change calendar to help you stay on top of change events and avoid conflicts across your services, Assets objects, and teams.

Subscribe to change calendar from your external calendar
You can now generate an iCal link and subscribe to your change calendar from apps like Google Calendar, Apple Calendar, and Outlook. This lets you stay updated on change activity without logging into Jira Service Management.

New JQL filtering in change calendar
Use JQL to filter work items shown in the calendar view. Filter by affected services, affected Assets objects, change types, or any custom fields, so you can focus on exactly what matters.

Show or hide change events by type
Choose which types of change events to display on the calendar, including freeze windows, maintenance windows, and standard work items.

Link your change calendar with affected services and Assets objects
You can now select affected services and Assets object fields when creating a new change window. This helps surface change conflicts more clearly and ensures better risk insights for service-dependent work. Read how to connect Assets schemas with changes

Generate a subscription link directly from your change calendar following these steps:

• Navigate to Operations > Change calendar in your service project.
• Select Subscribe to change calendar icon in your toolbar.
• Choose the event types and calendar format, then generate your calendar link.
• Paste the link into your external calendar app (Google, Apple, or Outlook). Read more about subscribing to change calendar

Once subscribed, you’ll automatically see any future updates to change events in your external calendar.

You don’t need to take any action to start using the new filters or event fields. They’re already available in the change calendar and the change event creation form.

Jira: Use JQL performance suggestions to optimize your company-managed board.

See how you can improve your Jira board’s performance. Use JQL suggestions tailored for you.

Go to your board:

1. Select (…) More actions then Configure board.
2. Go to Board filter.
3. If your JQL is missing a top-level project term, you’ll see a JQL suggestion with the title Edit filter to improve performance.
4. Select Edit filter query to review and save your filter with the suggested improvement.

Refined drag and drop experience in the work item

We’re refining the drag and drop experience in the work item to make it more consistent and intuitive across different views in Jira.

We’re running an experiment with two variations.

New plans background save process

No more waiting around for plan changes to save.

Now, you can keep working in your plan while changes save in the background. If there's any errors or incomplete fields, we'll prompt you to reopen the unsaved changes modal and resolve the problem.

Jira Plans - Sprint capacity calculations now includes completed sprints

Completed sprints are now included in capacity calculations on the timeline and program board in Plans. This ensures a more accurate reflection of the team's velocity.

How to view capacity in your plan

Reorder starred projects in the sidebar navigation using drag and drop

You can now reorder the starred projects in your sidebar navigation to more easily organize your projects according to your preferences.

Here's one way you can reorder your starred projects:

1. Navigate to the sidebar in your project.
2. Hover over the starred project you want to move.
3. Drag the project to your desired position.
4. Drop it to set the new order.

Here's another way you can reorder your starred projects:

1. Navigate to the sidebar in your project.
2. Select the More actions for the starred project you want to move, then select Move in sidebar.
3. Select where you'd like to move it in the order.

Create custom roadmaps directly from your project menu

Jira Product Discovery is an Atlassian app that allows people to create custom roadmaps. You can add or edit information such as dates, assignees, and more.

You may now see a recommendation in your project menu about Jira Product Discovery roadmaps. You can select this recommendation, add Jira Product Discovery, and create a new project with a custom roadmap template.

Only admins will see this recommendation. It is being rolled out to people on Free Jira plans first, then it will roll out to Standard and Premium Jira plans in the next few months. You can dismiss it at any time or go to admin.atlassian.com to manage your recommendation settings.

Prompt for Jira users to return to Confluence after inactivity

If someone has access to both Jira and Confluence but has not used Confluence in the last 28 days, they will now see a flag in Jira encouraging them to rejoin their team in Confluence. This flag includes a direct link to Confluence Home and an option to dismiss the message.

To see and interact with this new flag in Jira:

1. Log in to Jira with an account that also has access to Confluence.
2. If you have not been active in Confluence for at least 28 days, look for a flag at the top of your Jira screen.
3. Select "Go to Confluence" to visit Confluence Home, or select the "X" icon to dismiss the flag.

Streamlined onboarding for new admins

New Jira Service Management admins will only see the most important setup tasks when getting started, making onboarding less overwhelming.

To onboard to Jira Service Management as a new admin:

1. Sign in to your Jira Service Management as an admin.
2. Go to the Get Started section from your project (soon to be 'space') sidebar.

Archive child work items while archiving an epic

When archiving an epic work item, you can now archive its child work items along with it.

Inline editing now available on boards in company-managed software projects

You can now directly edit the summary, parent, and estimate fields on boards in company-managed software projects. This reduces the need for multiple clicks and navigation steps, allowing you to update work items more efficiently.

To edit fields directly on the board:

1. Navigate to a board in a company-managed software project.
2. Select the field you want to edit, such as a summary, parent, or estimate.
3. Make your changes and select Enter, or click away to save your changes.

Freeze the work column to keep key details visible in your list

The work column is now frozen by default in the list view. This ensures that key details such as the work item’s type, key, and summary are always visible while scrolling.

You can freeze and unfreeze this column at any time, as long as your list width is over 960px. Your preference is saved per user and per project — the column will appear frozen to you and not anyone else.

To get started with this change, navigate to your project’s list view by selecting List in the project navigation.

The Work column will be frozen by default. Unfreeze the column by selecting More actions (•••), then Unfreeze column.

Approvals are coming to Jira

We’ve added native approvals for company-managed projects using Premium editions in Jira, allowing teams to streamline reviews and sign-offs directly within their workflows. Whether you're managing content reviews, code changes, or project deliverables, you can now set up approval steps that ensure proper governance and accountability.

The approvals feature includes:

• Custom approval fields and approver roles
• In-workflow approval steps and email notifications
• Approval tracking and audit history
• Support for single or multi-step approval chains

Create personalised onboarding experiences in Jira

Admins can create personalized welcome experiences with custom content, links, and branding, delivering tailored guidance to new users so they understand company context during their first-time onboarding.

To access and use the new custom onboarding targeting gate in Jira:

1. Sign in to your Jira site.
2. As a site admin, navigate to custom onboarding from Jira admin settings → products
3. Look for the new custom onboarding option to create, manage and get data insights on custom onboarding

More functionality in the new workflow editor, plus it's becoming the default experience

This release has two small improvements which means the New workflow editor can do everything that the old workflow editor could do. These changes are:

• You can set a name for your transitions when you create them, and rename existing transitions.
• When you change the name of a status that's included in a transition, the transition automatically updates to match the new name.

And with those changes, the New Workflow Editor is a worthy successor to the old one, and we're excited for it to become the new face of workflow changes in Jira.

That said, Jira will use the new workflow editor by default when editing global workflows unless you've set the old editor as your default in settings. If you set the old as your default workflow editing experience, then nothing will change for you, but we are planning to deprecate it soon.

For now, enjoy the vastly superior new workflow editor. Let us know what you think by sending us feedback through Jira.

Prompt inactive Confluence users to create content from work items

We're introducing a feature that encourages inactive Confluence users to create content directly from Jira work items. This feature targets users who haven't been active in Confluence for the past 28 days and belong to sites that have had Confluence for more than 14 days. When these users view certain Jira work items, they'll see a suggestion to create a relevant project document in Confluence.

To start using this feature:

1. Open a Jira issue of type epic, story, or bug.
2. Look for the Confluence content section.
3. Select the suggested template to create a project document in Confluence.
4. Follow the prompts to complete and publish your document.

Avoid accidentally deleting work items

We’re changing the way users delete work items to help avoid accidental deletions. When you attempt to delete a work item, you must complete a two-step process to confirm the action.

To delete a work item:

1. Select the work item you want to delete.
2. Select More actions (•••), then select Delete.
3. To go ahead with deleting the work item, type “delete” in the text box.
4. Select Delete (this option will only be available after you type “delete” in the text box).

Delete attachments in bulk

Delete multiple attachments at once from the attachments panel in Jira.

You can now delete multiple attachments on a work item at once.

1. In the work item, select the attachments using the checkbox next to each item that you want to delete in bulk.
2. Confirm that you want to delete these attachments.

Note: You can only bulk delete 25 attachments at once.

Group by any field in list view

You can now group work items in the list view by a wider range of fields, and quickly find your preferred grouping options with a new searchable dropdown that highlights your most recent choices.

To group work items by any supported field in the list view:

1. Go to any Jira list view.
2. Select the Group by dropdown at the top of the list.
3. Use the search bar to find the field you want to group by, or pick from your five most recently used options.
4. Select your preferred field to instantly group your work items.
5. To create a new work item within a group, select the Create button in that group (except for the Goals field).

AI-powered snippets for Confluence links in Jira

To provide you immediate context on your linked Confluence pages, we've replaced the standard link previews with AI-generated summaries in Jira. This means you can access key information from Confluence without switching between apps, saving you time and keeping you focused on your work.

Jira: Fixing JQL query errors using AI is now generally available

We’re excited to announce that AI-powered JQL error fixing is now generally available in Jira.

This feature automatically detects and suggests fixes for common issues, like syntax errors and typos, saving your time and effort when troubleshooting queries. It helps you quickly get to the work you need by making JQL easier and more reliable.

Simply enter and run your JQL query. If there are any errors, they’ll be listed below the editor, along with an AI-generated, error-free query that you can review and instantly apply.

Jira: AI work item creation from Microsoft Teams is now generally available

We’re excited to announce the general availability of AI-powered work item creation from Microsoft Teams chat.

You can now use AI to create Jira work items directly from Microsoft Teams chats. AI analyzes your chat context to quickly generate work item details, saving you time. The content is automatically localized to the language set in your MS Teams settings, ensuring clarity and relevance. Additionally, the AI-generated descriptions follow a pre-defined structure based on the work type, maintaining consistency. Using AI is the default creation method, but you can turn it off anytime while creating work items.

To create Jira work items in Teams using AI:

1. Add Jira Cloud to the team, channel, or meeting chat.
2. On a message in your chat, select the More options (···), then select Create issue in Jira.
3. Choose a project and work item type.
4. If not already selected, select Use Atlassian Intelligence to generate the summary and description to allow AI to generate the work item details.
   • The app remembers your previous selection and apply it each time until you decide to change it.
5. Fill in any additional fields as required and select Create to create the work item.

Changes to filters for backlogs in team-managed software projects

We've redesigned the filtering experience in backlogs for team-managed software projects. You can now filter work items in the Backlog view.

We’ve also added two new filters - Status and Priority - allowing you to quickly refine your backlog view to focus on what’s more important.

Read more at Changes to filters in team-managed software boards.

Control playbooks visibility using JQL

You can now use JQL in the playbook details section to control playbook visibility. This helps agents see only the most relevant playbooks, improving process efficiency and reducing noise. Read more about playbook details.

Format numbers as currency or percentages in team-managed business projects

We’ve added the currency symbol ($) and percentage symbol (%) to the number custom field to help you track budgets and spending.

Once set up, cards on your business board, fields on your forms, and work items directly, or in the All work tab, will show numbers in the format set by your project admin.

To create a custom number field:

1. If you’re not already there, navigate to your team-managed business project.
   • For cards on your board: Select Project settings, then Work types. Select Add work type from the sidebar, or edit an existing work type.
   • From the All work tab: Select Add column (), then Create another.
   • From a work item: Select Edit fields (⚙️) in the details section.
   • Navigate to the Forms tab.
2. Choose Create a field, then choose Number as the field type.
3. In the Format dropdown, select Percentage or Currency.

Archive a work item in any plan

Regardless of the plan you’re on, you can now archive work items that you no longer need.

And if it turns out you do need that work item, you can reverse the archival.

Available for Free, Standard, Premium, and Enterprise plans.

You can archive a work item directly from the work item or from the Board or List view. Go to More actions (…), then select Archive.

An admin might need to grant the Archive work items permission.

In company-managed projects:

1. Navigate to your Project settings, then select Permissions.
2. In the top right, select Actions.
3. Select Edit permissions.
4. Find Archive work items, then Update.
5. Select which roles you'd like to grant archive work item permissions to, then select Update.

In team-managed projects:

1. Navigate to your Project settings, then select Access.
2. Select Manage roles.
3. To create a new role with archive work items permissions:
   • Select Create role
   • Tick Archive work items, and any other applicable permissions
   • Fill in the remaining fields, then select Create.
4. Or, add the permission to an existing custom role:
   • Select the custom role.
   • Tick Archive work item, and any other applicable permissions.
   • Select Update.

We’re removing the default text renderer

To improve consistency, reduce bugs, and provide a better editing experience across all of Jira Cloud, we’ll be removing the default text renderer.

This will:

• Ensure consistent formatting and rendering behavior.
• Eliminate confusion and data loss due to mismatched renderers.
• Provide a unified editing experience across all Atlassian Cloud products.

What’s changing:

• Jira now only supports the wiki text renderer (which allows a user to enter wiki markup to produce HTML content).
• You’ll no longer see the option to configure a default text renderer.
• Any fields currently using the default text renderer will be migrated automatically.

Reply and react directly in comment notifications

You can now reply to comments and add reactions directly from your notifications in Jira and Confluence making it easier to acknowledge discussionsTo reply or react to a comment from a notification: without losing context.

To reply or react to a comment from a notification:

1. Open your notifications at the top-right in Jira or Confluence.
2. Find a comment notification.
3. Reply or react to comments from within the notification hub.

Your reply or reaction will be saved and the notification will update automatically.

Jira: More ways to create and link work

You can now create subtasks and link to existing work within a work item. This applies to company-managed and team-managed projects.

1. Go to your board
2. Select a work item then go to either the Child work items or Subtasks or Linked work items section.
3. From there you can either Add subtask or Add child work item or Add linked work item.

A better way to manage threaded comments in Jira

This update introduces the ability to show and hide threaded comments in Jira. This makes it easier to focus on the most relevant conversations, and reduces visual clutter when working with long comment threads.

To try out the new threaded comment show/hide feature:

1. Open any work item in Jira that contains threaded comments.
2. Select Hide replies to collapse replies within that thread. Select Show more replies to expand them again.

Export default fields

We’ve made exporting your data even easier by making improvements to Jira’s CSV export functionality. This streamlines the process of exporting work items by using your preferred settings.

To use your default fields with a saved filter:

1. Select a saved filter in All work view, or select a saved filter under Filters in the sidebar.
2. Select More actions (…) menu at the top-right.
3. Choose Export.
4. Select Export CSV (my defaults) or Export Excel CSV (my defaults).
5. Your exported file will contain only the columns you have set as your "my defaults".

We’re cutting down on messaging for new users

We’re streamlining Jira for new users by reducing the amount of messages displayed in the first few weeks. As a new user, you’ll only see the most helpful tips and tricks, so you can focus on organizing work and collaborating with your team.

Company-managed projects: Currency and percentage formatting now available on number fields

We’ve added new formatting options for number fields in company-managed projects. You can now format any number field to show a number, currency symbol, or percentage symbol. This feature enhances the presentation of numerical data and provides an easy way to track information like budgets, estimates, costs, and more.

To try out a number field with currency or percentage formatting:

1. From Jira admin settings, select Fields.
2. Select Create new field, or select More actions (•••) and then Edit field next to an existing number field.
3. In the Format section, select either Currency or Percentage.
4. If you selected Currency as the format, you can then select a Currency type (for example, USD or AUD).

A simpler way to save filters for your project work items

You can now access and save filters directly in the All work view (project navigation). Saved filters load seamlessly within the project view, keeping your project context intact and making it easier to find work the way you prefer.

To save a filter for your project work items:

1. Go to your project and open the All Work screen.
2. Apply the filters you want for your project work items.
3. Open the Saved filters dropdown and select Save filter to save your current filter settings.
4. Access your saved filters via the Saved filters dropdown whenever you need them.
5. To edit or delete a filter, open the Saved filters dropdown and hover over a filter to see the Edit and Delete options.

In business projects, your saved filters will be available across all views (list, board, timeline). Filter permissions can be changed at any time by hovering over a saved filter and selecting Edit and then Update filter search criteria.

Request access when you can’t view a work item

You can now request access to a work directly. This allows you to quickly ask project admins for permission to view a work item or project, so you’re not left at a dead end.

To request access to a work item:

1. Open the work item you don’t have permission to view.
2. Select Request access on the “You don’t have access to this work item” screen.
3. You’ll see a confirmation that your request has been sent to the project admins.

To review and grant access as a project admin:

1. Next to your project's name in the sidebar, select More actions (•••), then Project settings.
2. If you're in a company-managed project, select People.
3. If you're in a team-managed project, select Access.
4. Select Access requests to see pending requests.
5. Review the request and assign the appropriate project role to grant access.

Share your Jira Plan with more people

You can now share your plan with other people even if they are outside your organization. Try it out by selecting the Add people option in the More actions (•••) menu next to your plan name.

Jira: Changes to More actions in work items

We’re making it easier for you to find what you use the most e.g. Move, Delete, Log work.

We’ve removed actions that aren’t frequently used from More actions. This includes Take a Tour, Add/Change parent, Configure, Find your field, Find out more.

1. Select a work item.
2. Select More actions (•••).
3. Explore the streamlined experience.

The people and teams directory has moved to the Teams app

Previously, "Teams" was a navigation item in both Jira and Confluence that would show the people and teams directory within each respective app. These directories have been moved to[ the Teams app|https://support.atlassian.com/atlassian-account/docs/what-is-the-teams-app/], which you can find in the list of app shortcuts at the bottom of the app sidebar or in the app switcher in the top left corner. Aside from the location and how you access the directory, there are no other changes in how the directory is used.

A smarter way to discover related resources in your work item view

We have enabled artificial intelligence-powered suggestions for third-party related resources directly within the work item view. This feature helps you quickly find relevant information from non-Atlassian sources such as Google Drive, Microsoft Sharepoint or OneDrive, and Figma.

To start using AI-powered related resource suggestions in your work item view:

1. Open your Jira work item where you want to add third-party resources.
2. Add a web link by selecting “+” in the Web Links section or selecting “Add web link” from Quick Actions.
3. Trigger AI suggestions – the AI (Rovo) panel opens automatically and searches for related third-party resources (e.g., Google Drive, SharePoint, Figma).
4. Review suggested resources in the panel; select to expand and see all recommended links.
5. Select resources to add by hovering to see a ‘tick’ (✔️) to add or a ‘cross’ (✖️) to remove, or select “Add all” to add every suggestion at once.
6. Finish and close – your selected 3P (third-party) resources are now linked to the Jira work item.
7. (Optional) Search again by selecting “Search” to refresh or find more suggestions.

View an asset schema from lookup objects automation

You can now view the selected schema directly from the configuration area in the lookup objects automation, making it easier to access asset details.

To use the schema in lookup objects automation:

1. Go to the configuration area for the lookup objects automation action.
2. Select the asset you want to work with.
3. Select the new View schema link to open the schema for the selected asset.

Jira: Easier status updates for work items

The status field now appears directly under the work item’s summary, making it easier and faster to find and update the status of your work.

To update the status of a work item:

1. Open a work item in your project.
2. Find the Status field, directly below the Summary field.
3. Select the status field to update the state of your work item.

Jira's full screen mode now delivers a more consistent and immersive experience

We’re extending and refining Jira’s full screen mode, introducing a more consistent, immersive, and productive experience across all major Jira views.

To try the updated full screen experience in Jira:

1. Open any major view in Jira, such as a board, backlog, or work item view.
2. Select the full screen icon in the top right corner of the view.
3. Explore the updated layout and navigation in full screen mode.

Hide empty sprints in the backlog

You can now hide empty sprints from the backlog in software projects that use scrum. This helps you focus on sprints with active work and keeps your backlog organized.

To hide empty sprints in your backlog:

1. Select Backlog.
2. Select View settings.
3. Select the toggle next to Empty sprints to hide sprints that don’t contain any work items.
4. Select the toggle again to show empty sprints.

Jira AI Rovo button

We are introducing a new, refreshed look for Rovo Chat. This update brings a modern visual style to your chat experience, making it easier and more enjoyable to communicate and collaborate.

A simpler left sidebar for new Jira users

We're simplifying the left sidebar for people who are new to Jira. This update reduces the number of items shown in the sidebar, making it easier to get started and find what you need.

To see the simplified sidebar:

1. Sign in to Jira as a new customer.
2. Look at the left side of your screen to view the updated sidebar.
3. Explore the available options to start your work.

Quickly reorder work in a sprin

Instead of dragging and dropping work within your sprint (aka ranking work), you can now quickly reorder work according to Work type, Work item key, Version, Epic, Status, Estimate, Priority, Assignee, or Summary.

Open the More actions (•••) menu on a sprint in your backlog, then select Reorder work items to change how your work is ranked.

Category field editing is now available in All work

You can now create, delete, and update the Category field options directly in Jira's All work view in both company-managed and team-managed projects. This gives project administrators more flexibility to manage categories without leaving the All work view.

To edit Category options in All work:

1. Make sure you are a project administrator.
2. Ensure the Category column is visible in your All work view.
3. Navigate to the header cell for the Category column.
4. Select the "More actions for Category" button to open a dropdown menu.
5. Select the "Edit field" option in the dropdown.
6. Create, delete, or update Category options as needed in the side panel that appears.

A faster way to find boards in the For You tab

You can now search for boards directly from the Boards tab in the For You section. This makes it easier to quickly find and access the boards you need.

To search for a board in the For You tab:

1. Go to the For You section in Jira.
2. Select the Boards tab.
3. Use the new search field to find your board by name.

Find work faster with the command palette

We've added new navigation items to the command palette to help you quickly access your work items. You can now view your open work items and work items reported by you more easily.

To access the new navigation items:

1. Open the command palette:
   • Mac: Command + K
   • Windows: Ctrl + K
2. Search for the command View my open work items or View work items reported by me.
3. Select the command to navigate to view those work items.

A clearer way to see which work items are counted as completed on sprint boards

A checklist icon now appears in the header of the last column on software boards with sprints enabled. This icon helps clarify which work items will be counted as completed when a sprint ends. The same icon is also visible on the Column Status Mapping Settings pages.

To see the new checklist icon:

1. Go to your team-managed or company-managed software board with sprints enabled.
2. Look for the checklist icon in the header of the last column on your board.
3. To review or adjust which columns are mapped as completed:
   • For team-managed projects, open the Space Settings and select Board and then Columns and Statuses. The checklist icon will appear next to the completed column.
   • For company-managed projects, open the Board Settings and select Layout and then Columns. The checklist icon will appear next to the completed column.

Project-level reporting and management in Site optimizer

Site optimiser now lets you view and manage key configuration details—like custom fields and work types—at the individual project level. This gives admins more control and visibility over each project’s setup and usage.

1. Go to System Settings in Jira.
2. Select Site Optimiser.
3. Open the Overview section.

Now you can connect Rovo to multiple Data Center instances

Rovo Search now allows you to connect up to three Jira Data Center (Jira Data Center or Jira Service Management Data Center) instances to a single Atlassian Cloud site. This means organizations with multiple Jira Data Center environments can unify search and insights across all connected instances, making it easier to access and analyze data from different sources in one place.

1. Create an application tunnel or configure an allowlist (for private networks).
2. Create an incoming application link.
3. Set up the Jira Data Center connector in Atlassian Admin.
4. Repeat these steps to connect up to three Jira Service Management and/or Jira Data Center instances.
5. Once connected, access data from up to 3 Jira Service Management and/or Jira Data Center instances in Rovo.

Jira calendar now supports week view

The calendar view in Jira software projects and business projects now has a Week view. The calendar will remember your selected view, making it easy to return to your preferred setup.

To use the new week view in your calendar:

1. Open your project in Jira.
2. Select Calendar from the navigation menu.
3. Choose the Week option to display your work items in a weekly grid format.
4. Your selected view range will be saved in the URL for easy access next time.

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Receive project recommendations in Slack

You can now receive project recommendations directly in Slack, making it easier to return to Jira and continue working on projects with your team.

A more accessible way to create work items on the plan timeline

The work item creation experience on the plan timeline is getting a new design. Instead of using a nested dropdown menu, you will now see a popup with fields. This update is designed to address accessibility concerns and make it easier for everyone to create work items. A new Create button has also been added to group headers, allowing you to create work items directly within a group.

To use the new work item creation popup on the plan timeline:

1. Go to your plan timeline in Jira.
2. Select the option to create a new work item.
3. Interact with the new popup window to fill in the required fields and complete work item creation.
4. A "Create another" checkbox has been added to the popup, enabling the opening of the inline work creation feature, once the work item has been created

A new way to invite people right after creating a plan

After you create a plan, you’ll now see a new invite screen that makes it easier to bring others in to collaborate.

To try out the new invite experience after creating a plan:

1. Create a new plan.
2. After the plan is created, look for the new invite screen.
3. Use the Invite option to add people to your plan.

An improved way to edit and create new workflows in company-managed projects

In the workflow editor in company-managed projects, you can now edit an existing workflow and save the changes as a new, inactive workflow, making it easier to create and manage workflow variations.

To use the new 'Save as new workflow' option in the workflow editor:

1. Go to the workflow editor for a company-managed project's workflow.
2. Edit the workflow as needed.
3. Next to the Update workflow option, select the dropdown icon.
4. Select Save as new workflow.
5. The new workflow will be saved as inactive. You can then apply it to projects by editing their workflow schemes.

Bulk select up to 1000 work items in the work item navigator

We’ve made it easier to manage more work at once in Jira with the new bulk operations experience. Now, when you select work in the List view or the All work tab, you can select up to 1,000 work items that match your filters with a single click from the bulk operations toolbar, even if they aren’t all loaded on your screen.

Previously, you could only select 50 items at a time.

To bulk select multiple work items:

1. Apply your desired filters in the List view or All work tab in your Jira space to find work you’d like to bulk change.
2. Select a work item, by either clicking the top left checkbox or the “Select all” button in the toolbar.
3. The first 1,000 issues or the total work items matching your filters will be selected automatically (whichever is higher).
4. You can now perform bulk actions, like edit, delete, or move, on all selected items at once.

Jira ‘projects’ will soon be renamed ‘spaces’

As more teams make Jira their home for work, we’re committed to improving the language in our tools to better reflect the diverse ways you define and manage your work.

As part of these efforts, the term project will soon be replaced with space across all Jira Cloud products, including Jira Service Management and Jira Product Discovery.

• Read more about these changes on the Atlassian Community

This change builds on previous terminology updates, like the transition to 'work' in Jira.

A more stable way to display media in Jira’s work item view editor

Media in Jira’s work item view editor will now use pixel widths instead of relative sizing. This change helps prevent media from resizing unexpectedly while content loads, providing a more consistent experience.

Resize using the new handle: Resize your images using the drag handle located on the sides of the images. Your image will proportionally grow or shrink based on how much you drag it in and out.

Resize using the new pixel entry: Select the image, enter the size in pixels you want, and hit ‘return’. Simple!

What happens to my previously inserted images? Pages containing legacy images, which are not pixel entry or custom sizes, can be easily transformed to the new image resizing format by simply selecting the 'Convert to pixels' option while choosing the image. The images that require conversion will be indicated by a yellow dot located in their top-right corner.

Rovo search in Jira now includes label, reporter, and status filters

You can now filter your Rovo search results in Jira by label, reporter, and status. This update makes it easier to find the content you need by narrowing down your search using these new filter options.

To use the new filters in Rovo search within Jira:

1. Open Jira and go to the Rovo search experience.
2. Enter your search query as usual.
3. Use the new filter options for label, reporter, and status to refine your results.

Access media assets securely with IP allowlist restrictions

We’re introducing IP allowlist restrictions for media asset domains. Only IP addresses on your organization’s allowlist will be able to access media assets (attachments, images, and videos) hosted on media-cdn.atlassian.com and api.media.atlassian.com. If you use third-party security tools like Zscaler, make sure to allowlist [Source IP Anchoring|https://help.zscaler.com/zia/understanding-source-ip-anchoring] *.atlassian.com to avoid disruptions.

The cache invalidation takes effect 29 days after rollout. If you'd like this applied as soon as possible, update your IP allowlist policies for your tenants or contact us to invalidate the cache for you.

To prepare for these IP allowlist restrictions and ensure uninterrupted access to media assets:

1. Allowlist the domain *.atlassian.com if you're using a third-party security tool (such as Zscaler).
2. Test access to attachments, images, and videos from both internal and external networks.

Improved consistency when editing workflows for work item types in company-managed projects

We’re removing workflow editing from the edit work item type page in company-managed project settings. You can edit the workflow for a work item via the link on the work item types list page.

This experience is more consistent with workflow editing throughout Jira, including access to the new and old workflow editors.

Create work items from an image

Create work items from images in the backlog view. Snap a photo of sticky notes, screenshots, interface designs, or diagrams and Rovo will generate suggested work items from what it sees. Physical to digital, instantly.

Available in both Jira web and mobile.

To give this a try:

1. Visit the backlog view in your Jira space.
2. Hover on the in-line create button in the backlog.
3. Select the image icon that appears to the right of the create button.
4. Upload an image that you would like to create work from.
5. You have the option to individually accept or reject work items, or accept all recommended by Rovo.

Export work item details to Excel directly from the work item view

You can now export work item details directly from the work item view in Jira to Excel.

To export a work item's detail to Excel:

1. Open the desired work item in Jira.
2. Select on the More actions menu.
3. Select the Export option in the work item view.
4. Choose Excel to download the work item details.

Replacing "None" with clearer default field values

Jira fields that previously showed “None” when empty will now display clear action prompts like “Add date” or “Add text.” This change aims to make it easier to see where information can be added.

Improve how you save and reset views in Plans Timeline

We have updated the view-switching menu in Plans Timeline. Now, when you edit a view, the Save and Reset options appear as a separate button next to the menu, making it easier to manage your changes.

To use the new Save and Reset button in Plans Timeline:

1. Go to your Plans Timeline.
2. Edit any view.
3. Look for the new Save/Reset button that appears next to the view-switching menu when you make changes.
4. Click on the icon button to save your changes, to reset your change open the dropdown and select the option.

Create child work items in the timeline view

You can now create child work items directly from the parent work item, allowing you to build out your plan in the timeline view.

To create a child work item in the timeline view:

1. In the Timeline view, select the parent work item where you want to create a child work item.
2. Select the plus icon next to the summary of the parent work item.
3. Fill in details for your child work item and select Create.

Invite teammates directly from the share dialog

You can now invite new users to your Jira site directly from the share dialog. This update lets admins send invitations right when sharing content, making it easier for new people to join and get started without waiting for separate account approval.

To invite someone from the share dialog:

1. Open any Jira work item or content type you want to share.
2. Select the Share button.
3. Enter the email address of the person you want to invite.
4. If they are not already part of your Jira site, click Share will send them an invitation email.

Text view for the new workflow editor

You can now switch to a text view in the new workflow editor. This gives you an alternative way to see and manage workflow statuses and transitions, similar to what was available in the old workflow editor.

To use the text mode view in the new workflow editor:

1. Open a workflow in the new workflow editor.
2. Look for the option to switch between diagram and text views.
3. Select “text” to view and manage your workflow in a list format.

Find and add responders in the incident search bar

You can now find and add responders in the incident search bar. The incident sidebar introduces advanced search and filtering options, along with an intuitive interface to help you quickly find and add the right responders.

To find and add responders in the incident sidebar:

1. Open an incident where you want to add responders.
2. Go to the sidebar and select Add responder.
3. Use the search bar to find people, teams, or services by name or filter options.
4. Select the responder you want to add from the improved results list.

See relevant work items in the All work tab

You can now see work items that match your most recently used filters when you visit the All work tab for a Jira project (soon to be 'space').

To see these work items in the All work tab:

1. In your Jira project, select the All work tab
2. Apply filters on work items that are relevant to you.

Filter by more types in search

We've added more types when you filter search results in Jira, giving you more flexibility and control when finding what you need. Simply select from Board, Dashboard, Filter, or Plan to start filtering.

To use these new filters in search:

1. Select the filter button and choose any Jira app.
2. Select from the new type options: Board, Dashboard, Filter, or Plan to refine your search result.

Jira AI smart replies now available for Standard edition customers

You can now use AI-powered smart replies in the Standard edition of Jira, as long as AI features are enabled. This update gives you automated, context-aware reply suggestions, so you can respond to work items faster and more efficiently.

To start using AI smart replies in Jira:

1. Open any work item in Jira where AI features are enabled.
2. Look for the AI smart replies suggestions below the comment box.
3. Select a suggested reply to insert it into your response, then edit or send as needed.

New loop automation feature (Premium and Enterprise only)

You can now use the new loop advanced component in automation for Jira and Confluence (Premium and Enterprise plans only). This lets you run a set of rule components in a loop, for up to three iterations, and add conditions to control when the loop runs.

To use the new loop advanced component in automation:

1. Go to Automation in your Premium or Enterprise plan.
2. Create or edit an automation rule.
3. Add the Loop component to your rule.
4. Set up the components you want to run in the loop.
5. Configure conditions to decide if the loop should continue running.
6. Optionally, select the checkbox for Run components once before first loop to run the components once before checking any conditions.

A faster way to join Jira with Slack notifications for invites and reminders

When someone is invited to Jira, they will now receive a Slack notification in addition to the usual email. If they don’t join within 72 hours, they’ll get a reminder in Slack. This helps people who rely on Slack stay informed and join Jira more easily.

To start using Slack notifications for Jira invites and reminders:

1. Make sure your Slack workspace is connected to your Jira site.
2. Invite someone to your Jira site as usual.
3. The invited person will receive a notification in Slack (as well as email).
4. If they don’t join within 72 hours, they’ll get a reminder in Slack.

(Slack notifications will only be sent if the person has a Slack account in a workspace connected to Jira.)

Plans load faster to reduce initial load time

You’ll now experience a faster loading experience in your Jira plans.

Improved commit message for Git commands in software projects

We've updated the Git commit message to include the work item summary, making it easier to create commits without manually adding work item details.

To use the updated commit message:

1. Go to your Jira software project.
2. Open a work item.
3. In the development field, select Create commit.
4. Select Copy to copy the updated Git command, which now includes the work item summary.

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A faster way to find what you need in Jira's quick search

Now, when you start typing in Jira's search bar, you’ll see query suggestions that relate to what you’ve entered. Your recent queries will also appear right after these suggestions, making it easier to pick up where you left off.

To try out the new query suggestions and recent queries in Jira's quick search:

1. Open Jira and go to the search bar.
2. Start typing your search terms.
3. Review the suggested queries that appear as you type.
4. See your recent queries listed right after the suggestions for quick access.

A smarter way to control journey execution with parent conditions

You can now add smart value conditions to journey parents, making it possible to run a journey only when a specific condition is met. This gives you more control over when your journeys are triggered.

To add a smart value condition to a Journey parent:

1. Go to your journey type.
2. On your journey trigger, select the More actions (•••) menu.
3. Select Add condition.
4. Customize your condition according to your needs.

Collapse sections in a work item

You can now collapse sections in a work item to reduce scrolling and highlight key information.

To collapse sections in a work item:

1. Open a work item in Jira.
2. Find the section you want to collapse, such as Subtasks or Activity.
3. Select the arrow next to the section header to expand or collapse the section.

A clearer way to identify content types with updated icons

When you search across Jira or Confluence, you will see the correct icon for each content type in the search dropdown results. This means you can quickly spot whether something is a page, live page, space, blog post, comment, or another type of content.

To see the new icons in action:

1. Open Jira or Confluence.
2. Select the search bar.
3. Begin typing your search term.
4. Look at the icons next to each search result to identify the content type.

See more work items in Quick Find

You can now see up to 10 work items in Quick Find, making it easier to find what you're looking for.

More details in Quick find recent searches

Quick find in Jira now displays more metadata for your recent searches, making it easier to identify and select the right work item from your search history.

To see the updated metadata in your recent searches:

1. Open Jira.
2. Select Quick find (the search bar at the top of your screen).
3. Review your recent searches to see additional details for each work item.

Connect your Google Drive to Confluence and Jira

Some people will see different messages about connecting Google Drive to Confluence and Jira, streamlining how you collaaborate on work with your team. This will be shown if you haven't connected your Google Drive already.

To connect your Google Drive:

1. Open any Confluence or Jira content type where a Google Drive file is linked.
2. Hover over the smartlink to select Connect to Google.

Refined drag and drop experience in work items

We’re refining the drag and drop experience in the work item to make it more consistent and intuitive across different views in Jira.

A change in coloring on the Connect button for inline Smart Links

We are running an experiment to test different color variations of the Connect button on inline Smart Link cards in Confluence and Jira.

A quicker way to access suggested filters in Jira full page search

When you use full page search in Jira and no filters are applied, you will now see suggested filters for the current primary app, making it easier to find what you need faster.

To see and use the new suggested filters in Jira full page search:

1. Open Jira.
2. Open Search dialog from top navigation bar and select Search all apps to open full page search.
3. If you have not applied any filters, look for the suggested filters at the top of your search results.
4. Select a suggested filter to quickly narrow down your search.

Jira Admin: View fields from TMPs in Admin settings

With this change, fields created in team-managed projects will now appear on the Fields page in the Admin settings. This is part of our ongoing work to improve the Fields management experience in Jira.

New reminder digests for comment mentions

Jira will now send you reminder digests for comment mentions you haven’t responded to, helping you stay on top of important conversations and ensuring nothing slips through the cracks.

Users can turn this off by following the link on the email, or by going to Personal settings, then Digest notifications.

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Release notes hidden This change is developer focused. No user release notes required for this change.

A faster way to share invitations with a copy link button

This update introduces a new Copy link button in the invitation screen, making it easier to quickly copy and share invitation links with others.

To use the new Copy link button:

1. Open the invitation screen where you invite others to your workspace or content.
2. Look for the new Copy link button.
3. Select Copy link to copy the invitation link to your clipboard.
4. Share the copied link with anyone you want to invite.

Create inline sibling work items in a timeline

You can add sibling work items directly in your timeline using the Create work item inline, making it easier for you to manage related work items in one place.

To create an inline sibling work item in your timeline:

1. Find a work item in your timeline where you want to add a sibling work item.
2. Hover in-between two work items in your plan and select the Create work item inline that appears.
3. Fill in the details of your sibling work item and select Create to save you changes.

Modify work types from your board

Admins can add and edit work types directly from their board. This feature is available for team-managed projects.

To add work types in your board:

1. Select Add work type in the work type dropdown.
2. Fill in any required fields in the form and select Add.

To edit work types in your board:

1. Select Edit work type in the work type dropdown.
2. Fill in any required fields in the form and select Edit.

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We recently released the ability to view fields from team-managed spaces in Fields pages in Jira Admin. This release has a few quick improvements to that:

1. you can now sort columns according to team-managed fields using the Can be used in column. In this space, you'll see either All projects or Team-managed projects only
2. Jira admins can now remove fields from private projects; previously, this was not possible.

A better way to improve descriptions with Google Docs links

You can now use Google Docs links when improving work item descriptions. This update makes it easier to bring in content from your favorite document tool to help you write better work item descriptions.

To use Google Docs links in the description improver:

1. Open a work item where you want to improve the description.
2. Paste a Google Docs link into the description field.
3. Select Improve description.
4. Follow the prompts to generate an improved description using your linked Google Doc.

This functionality is also available while creating a new work item.

Filter by app in Quick Find in Jira

The new App filter in Jira’s Quick Find search lets you quickly narrow your search results by selecting either Jira or another app. When you select an app other than Jira, you’ll be redirected to full page search, allowing for more advanced search functionalities such as search functionalities such as filtering across different apps.

To use the new App filter in Quick Find search:

1. Open Quick Find** in Jira.
2. Select the new App filter at the top of the search panel.
3. Choose Jira to see Jira results, or select another app to be redirected to full page search.

A less confusing way to search with quick find in Jira

For Rovo search users (rolling out in progress), we've swapped the call-to-action for quick find in Jira to make it easier to locate and use this feature.

A more detailed way to filter by status in Jira Rovo search

You can now filter work items in Jira search using more granular status options. This update gives you finer control when narrowing down your search results by status.

To use the new granular status filter in Jira search:

1. Go to Jira and open the search experience for work items.
2. Find the Status filter in the search options.
3. Select from the expanded list of status options to refine your search results.

A simpler way to archive child work items in epics

This update introduces the ability to archive an epic's child work items when you're archiving the epic. You can now easily manage and tidy up your epics by archiving related work items that are no longer active or needed.

To archive child work items in your epics (ensure you have archive permissions):

1. Open an epic containing child work items.
2. Select Archive for the epic (either on the board, or within the work item view).
3. Select the option to archive child work items.
4. Select Archive again.

Access the work item navigator from Rovo Search in Jira

We've introduced a Search work items button so you can access the work item navigator from Rovo Search, making it faster for you to search and manage work items in Jira.

Grow your team via the Teams shortcut

We've added the Teams app to the Confluence side navigation bar, allowing you to quickly create a team or invite people. This experience is consistent with Jira, making it easier to collaborate and grow your team.

To create a team or invite people to Teams:

1. Hover over the Teams shortcut in either the Confluence or Jira side navigation bar.
2. Select Invite people or Create team to start collaborating.

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Release notes hidden This change is developer focused. No user release notes required for this change.

Filter work items by team in basic search

You can now filter work items by team using the Teams field in Jira's basic search. This update improves readability and collaboration for all Jira users.

To explore this change:

1. Go to the work item basic search field.
2. Select the Teams field to filter work items by team.

Search for work that you've commented on

A new Commented by me filter is now available when you search for work. This filter helps you quickly find items you have commented on, making it easier to revisit your work and conversations.

To get started with this change:

1. Go to the search page.
2. Select the filter dropdown, and select Jira.
3. Select the Commented by me filter to find work you have commented on.

Filter work types by type

You can filter search results by using the type filter in Quick Find, helping you find relevant work types.

To search for work types in Quick Find, select Type filter then Work type.

Assignee name appears in work item search results

When searching for work items in Jira or Confluence, the assignee name appears in the search results, helping you identify who owns each work item.

Template bundles in the project create page

Effortlessly create between 2 to 6 projects at once, with bundles. We're helping streamline your project creation process and minimizing the need for repetitive manual tasks. Whether you're working in Jira or Jira Service Management, bundles guarantee a smooth project creation experience.

Choose from two pre-set bundles: the Marketing or the IT team bundle. And if they don't fit your requirements, you have the flexibility to customize and create your own bundle.

There are a few ways you can create a bundle, one way is to:

1. Select the plus icon + in the project sidebar
2. Choose More templates from the dropdown
3. Select Bundles

Another way to create a bundle is to:

1. Select Projects > Create project in the top navigation bar
2. Select Bundles

Company-managed projects: Create, edit, and delete columns directly on the board

If you want to quickly add or update a column on your board, you don’t need to go far. You can now create, rename, move, set constraints for, and delete columns without leaving the board. You’ll still have the ability to do all of the above in your board’s settings page, but if you’ve only got time for a quick fix, we’ve now got you covered!

If you’re a project or board admin for the board you want to update, you can try the following changes:

• To create a column, select the + icon to the right of all columns.
• To rename a column, select its name to edit directly.
• To move a column, select its top, then drag the column to its new position.
• To set column constraints, right-click its name or hover to select more actions (•••) > Set column limit.
• To delete a column, right-click its name or hover to select more actions (•••) > Delete.

View high-level work across multiple teams with a new template

Use the new cross-team planning template to get a high-level view of work across multiple teams.

New navigation: A faster way to find work

Key parts of the top navigation have moved to the sidebar, aligning Jira with other software tools you use daily. The new navigation is centred on customization capabilities and ease-of-use improvements, featuring:

• A customizable sidebar you can personalize to the unique way you work

• Expand or collapse sidebar options to maximize screen space when needed

• A horizontal project navigation admins can customize to each project

Find out more about the new navigation

Improved performance and reliability for CSV exports

If you need to export your Jira issues, you’ll notice a faster and smoother experience due to the following improvements:

• Speed and reliability — the export process is faster and can handle a large number of fields and extensive data sets
• Tracking and control — you can monitor the progress of your export, and cancel if needed

To try it out, go to the Issues page in your project. Select Export, then select a CSV export option.

Note that only one CSV export can be processed at a time.

Speed up your next Jira import with configuration files

When importing multiple projects using CSV files, a configuration file can help you save your preferences, such as project settings, Jira fields, and user information, and use it for future imports. In the new import experience, select Download a configuration file at the end of your next Jira project import. Upload it with a CSV file in another import to bring in the same preferences without the hassle of selecting the same fields once again.

To use a configuration file during an import:

1. From the navigation bar, select Projects > Create project > Import data.
2. Select the app from which you’d like to import your data from. If you can’t find your app in the list, select CSV to use any CSV file to import your data.
   • If you select Asana, ClickUp, monday, or Trello, you can directly import data without a CSV file.
3. Select Upload a configuration file (optional) and upload the configuration file you downloaded from a previous import.
4. Select Next and continue with the import.

Read about configuration files

Beta: Link similar work items using Atlassian Intelligence

This Atlassian Intelligence (AI) feature is in beta. Read more about Atlassian Intelligence features

Use AI to surface and link work items that are similar to yours. Linking similar work items that have been worked on in the past can help you understand the complexity of planning and be a great resource for referring to prior art when coding.

To find and link similar work items using AI:

1. Open your work item.
2. Select Improve work item in the issue details section.
3. Select Link similar work items.
4. Select Link next to each work item to link them one by one, or select Link all to link all at once.

The work items are linked with a ‘relates to’ link type.

Map data to Jira issue types to organize your project better

In the new import experience, we're adding a capability for administrators to set up[ issue types|https://support.atlassian.com/jira-cloud-administration/docs/what-are-issue-types/] and hierarchies. This can help you categorize and organize your team’s work by either assigning Jira issue types (epic, task, story, bug, and/or subtask) or creating custom issue types before importing.

When importing data, map column headers from your CSV file to issue type, issue ID, and parent fields. In the next screen (Map values to issue types), you can map the values within the selected issue type column to Jira issue types or create custom issue types. More about mapping data to Jira issue types

Rename your managed teams in Atlassian

Back in March 2025, we released Managed Teams for Premium and Enterprise customers. This allowed organization admins to sync an Atlassian team to a group to better control team information and membership, but this change meant the team name would change to match the synced group. Now, organization admins can change a managed team's name from the team profile and while staying synced to the group.

To change a managed team's name:

1. Go to the managed team's profile.
2. Select the team's name, or select the Team settings button.
3. Enter the new name you want to use in the Team name field.

Prevent people from downloading attached files

Data security policies allow you to use rules to control how users, apps, and people outside the organization interact with content in Confluence and Jira.

We’re extending the data export rule to also block the downloading of files attached to Confluence and Jira. After this rule takes effect, users will no longer find a download button in sections like the attachment list, macros, and file previews.

We opted to extend the data export rule rather than introduce a new one because of the considerable overlap between export and download. We found that organizations that needed to block exports also wanted to prevent attachment downloads.

This change will affect any existing policies that have configured the data export rule to block exports.

The data export rule requires Atlassian Guard Standard.

To check whether your data security policy currently block exports:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Security > Data security policies.
3. Select a policy, and check whether exporting data is blocked.

Summary view now available in software projects

Project summaries are now available across all Jira Cloud software projects! The _s_ummary view helps you monitor your project's progress by giving you a high-level overview of your team’s work. It includes a snapshot of your project's status, recent activity, priorities, team workload distribution, and epic progress.

All Jira software projects have the summary view enabled by default. To view a project summary, navigate to your project, and then select Summary.

Read more about the summary view

Jira: Grant permissions to manage versions (releases) in one project only

You can now assign a dedicated Manage Versions permission in Jira and Jira Service Management projects without giving full project admin access. Users with this permission can create, release, archive, merge, edit or delete versions within a specific project only. This applies to company-managed projects in Jira and Jira Service Management, and team-managed projects in Jira only.

Jira automatically grants this permission to users with project admin permissions.

To grant the Manage versions (releases) permission in a company-managed project:

1. Go to a project’s settings then select Permissions.
2. Using the Actions menu, select Edit permissions.
3. Under Project permissions, look for Manage versions (releases). Add the roles, groups, or people you’d like.
4. Select Update to save your changes.

To grant the Manage versions (releases) permission in a team-managed project:

1. for tea,-managed projects, select Access then Manage roles.
2. Select Create role, then find Manage project name versions (releases).
3. Add the roles, groups, or people you’d like.
4. Select Update to save your changes.

Introducing a brand way to delete multiple issues in the issue navigator

We’re introducing an easier way for users to delete multiple issues from their projects.

To delete multiple issues from the issue navigator:

1. Select multiple issues from the list view in the issue navigator. You can either:
   1. use the issue checkboxes
   2. hold Ctrl (Windows) or Command (Mac) while selecting issues
   3. hold the Shift key to select a group of adjacent issues
2. The new toolbar will appear. Select Delete to delete the selected issues.

The end is near for Epic Link and Parent Link fields

For a little over a year, we've been working to combine the Epic Link and Parent link fields in company-managed projects into the new universal Parent field (which you can read about here). To prevent data loss, the values from both fields have been automatically ported into the Parent field.

With this change, the values in the Epic Link and Parent link fields are no longer visible on the Issue view. If your issue view still includes these fields, simply swap it for the Parent field instead.

Read more in our documentation

Create unique, customizable pages in your help centers

Jira Service Management Premium and Enterprise users can create and design landing pages in their help centers.

Admins can use landing pages to curate and efficiently organize help resources for specific subjects or audiences in a visually appealing manner. These stand-alone pages have customizable layouts to which admins can add rich content, images, videos, links, and more.

To create a landing page:

1. Go to the help center of your choice.
2. Select your avatar, and from the dropdown, select Landing pages.
3. Select Create page.
4. Give your page a name and description and select Create.

Read more about creating, customizing and managing landing pages.

More historical data available in velocity charts

Velocity charts in Jira now show data from more sprints, giving you a clearer picture of your team's productivity over a longer period of time. We've also added an average line so you can easily track your team's average output at a glance. Read more about the velocity chart

To view the velocity chart:

1. Start in your Jira software project.
2. Select Reports.
3. Select Velocity report if you're in a team-managed project, or Velocity chart in a company-managed project.

Add and remove fields from field configurations; new tools to optimize fields in your projects

We’re introducing a number of improvements to the way field configurations and field configuration schemes work. In addition, we’re also adding some new tools which make it easier to remove unused work types and fields from schemes. Here are more details about what’s changing.

You can now remove and add fields to field configurations

Removing a field from a field configuration is similar to hiding it. However, when a field is removed, its configuration isn’t preserved. It will need to be entered again if the field is re-associated.

Adding a field to a field configuration is similar to unhiding it. Once unhidden, it becomes available to the projects associated with the field configuration scheme.

You can manage field associations in the Jira admin panel or using the new field association REST API.

We’re releasing tools which allow you to optimize fields

These tools will automatically identify and remove unused work types from a scheme, as well as unused fields from a field configuration scheme and field configuration. For more details about these tools, see this Atlassian community announcement or type: entry-hyperlink id: 5m0df9oFEgswh305bKEQ1v

Unlocking another level of help center customization

The Jira Service Management help center is getting a sleek and modern design update across all its pages, offering new opportunities for customization. Admins will be able customize the help center navigation and manage background and text color for sections in their home page.

To customize the navigation:
1. Go to the help center of your choice.
2. Select Customize, then Customize look and feel from the navigation.
3. Scroll down the side panel to find the navigation color settings.

To manage section settings:
1. Go to the help center of your choice.
2. Select Customize, then Edit page layout from the navigation.
3. Select the section you want to customize and manage its settings on the side panel.

Public access is now available for Jira forms

We are adding a Public access option to the forms available in Jira business and software projects. Any user, including those without a Jira license, will be able to submit a response through a public form.

Only people with project admin permissions will be able to create a public form, and these will be available for all licence editions and both team-managed and company-managed projects. In addition, Jira admins will be able to disable public forms on their site. There is one setting for team-managed projects and one for company-managed.

An unlicensed user can submit a response through a public form, but they will need a Jira license to view and collaborate on the work item created from their submission.

See the Premium features in-product before starting a trial

We're introducing a new and faster way to understand and upgrade to Jira Service Management Premium trial. Whenever you choose to upgrade to Premium or start a trial, you will see a modal which lists all new features available to you.

Plans in Jira - More Program boards per plan!

In Plans, you can now have up to ten active Program boards at one time in a plan. A Program board is considered 'active' if it has an end date in the future.

Previously, you could only have two.

Project delete improvements

We’re making the project deletion process easier to follow. When a project is moved to trash and marked for deletion, you have a 60 day window in which to restore a project. After that, the project will be permanently deleted.

With this change, if you don’t require the 60 day grace period, you can select 'Delete now' from the project trash list menu. A ‘Deleting now’ message confirms the project deletion process is underway.

We're making it easier to compare plans during a trial

When you're in a trial, you can now click on the trial button in the top navigation and see the plan options available to you. This way, it'll be easier for you to understand the plan that is best for your team based on the features that plan includes. You can also easily upgrade and pay from the plans page.

Avoid accidentally deleting work items

We’re changing the way Premium and Enterprise users delete work items to help avoid accidental deletions. When you attempt to delete a work item, you can now choose to archive it, or confirm that you want to delete it.

Create and manage email templates for stakeholder notifications

Jira Service Management Premium and Enterprise users can now save time and customize stakeholder notifications on the go with email templates.

Email templates provide an easy and efficient way to customize stakeholder notifications. They eliminate the need to draft new emails from scratch, especially when teams are responding to incidents, allowing for quick customization and notification. Templates ensure consistent messaging by structuring emails to include all necessary information. You can also use predefined placeholders and dynamic fields, which help minimize the likelihood of omitting critical details.

To create an email template:

1. Go to Settings, then Products.
2. Under Jira Service Management, select Incident management.
3. Go to Email templates.
4. Select Create template.
5. Type in name, sender and reply address, upload header image, if any, and type in the email body.
6. Select Save template.

Find out more about creating and managing email templates.

A cleaner All activity tab in work items

We’ve updated the All tab in the activity section of each work item. This improves readability and reduces clutter.

It's easier to scan and understand updates in a work item’s history, at a glance:

• Entry grouping: Similar updates are now grouped together to reduce clutter.

• Modern UI: Improved alignment, formatting, and date presentation for a cleaner look.

• Progressive disclosure: Long descriptions and details are now collapsible, reducing excessive scrolling.

This more structured and intuitive layout helps you quickly access relevant updates without the overwhelming detail.

Jira: Improvements to the child work item panel

The child work item panel is faster to load and more responsive.
You now get smoother scrolling, better performance and real-time, instant updates (without needing to refresh).

Customize project backgrounds with images and color gradients

Jira admins can add different colors and images to project backgrounds.

To change the background, you must be a Jira project admin using the new navigation.

To set a theme in a company-managed project:

1. Next to your project's name in the sidebar, select More actions (•••).
2. Select Set project background.
3. Select a theme.

To set a theme in a team-managed project, you can follow the above steps, or:

1. Select More actions (•••) next to the project name.
2. Select Set project background.
3. Select a theme.

New 'offer options' standard flow in the virtual service agent

We heard your feedback about the escalate standard flow creating too many work items, so we've introduced a new standard flow, called offer options. Depending on the situation and the channel, offer options is sometimes used instead of escalate.

Offer options is configurable, and lets you choose 1–3 options to present to your customers. These appear as buttons:

• Raise a request starts the escalate standard flow, which lets the customer know a request has been raised and creates a work item.
• See search results takes the customer to the relevant portal, and shows search results based on their first message in the conversation.
• Ask another way tells your customer to try rephrasing their question.

Read more about the 'offer options' standard flow, or find out how to configure 'offer options' in the virtual service agent.

Use AI-powered support chat on Atlassian support

We are excited to announce a new chat feature on our contact form. This feature uses Atlassian Intelligence on the contact form to streamline the inquiry process and provide real-time assistance.

For more details, visit our website Atlassian Support

To use AI chat in the contact form:

1. Go to support.atlassian.com/contact
2. Fill out the form, and let us know what you need and your URL.
3. Some users might see an AI chat feature (Tell us about your problem) that will help you out by suggesting solutions
4. You can opt out and continue with the traditional form submission if you prefer.

Jira: Collapsible sections in work items

You can now collapse sections in a work item view to reduce scrolling and highlight key information.

To use collapsible sections:

1. Open a work item in Jira.
2. Find the section you want to collapse, such as Description or Activity.
3. Select the chevron or section title to collapse or expand it.

Due date notifications now available

As the assignee of work items that are overdue or due today, you'll now receive daily notifications within Jira and via email. Each notification links to a pre-filtered page showing your overdue and due work items. Manage your due date notification preferences by:

1. Select Settings.

2. Select Personal Jira Settings, then Digests.

For more details, join the conversation and provide feedback on our Atlassian Community.

Plans - Plan Settings refresh

We've redesigned the Plans settings pages to be easier to use and prettier to look at. There's no new functionality with this release.

This improvement focuses on rewriting settings for clarity and framing your plan configuration in a more useful way. The notes below outline what's changed.

Team-managed projects: Currency and percentage formatting now available on number fields

We’ve added new formatting options for number fields in team-managed projects. You can now format any number field to show a number, currency symbol, or percentage symbol. This feature enhances the presentation of numerical data and provides an easy way to track information like budgets, estimates, costs, and more.

You must be an admin to edit fields.

To try out a number field with currency or percentage formatting:

1. Start in a team-managed project.
2. Next to your project's name in the sidebar, select More actions (•••), then Project settings.
3. Select Fields.
4. Find the number field you’d like to configure, select Actions (•••), then Edit field.
5. In the Format section, select either Currency or Percentage.
6. If you selected Currency as the format, you can then select a Currency type (for example, USD or AUD).

Improve visual and hierarchy of the Quick actions menu in the work item

We’ve improved the Quick actions menu in the work item with a cohesive visual look, and better action hierarchy and grouping, making it easier for you to find and use the tools you need.

We’ve also added Goals and recommendations to the menu.

Open a work item and select the Add button under the summary.

Add a assignee when creating work items on a timeline

Using the timeline in software projects, you can now add a assignee straightaway when creating a work item.

To create a work item with an assignee:

1. Select + Create Epic, or hover over a parent work item and select Create a child work item ( ).
2. Give the work item a name.
3. Choose a work type from the dropdown (if your project has more than one work type).
4. Select the assignee icon and choose an assignee.
5. Press enter or return on your keyboard to create your work item.

Fix broken links after migrating from one cloud site to another

When migrating Jira Cloud or Confluence Cloud to a different site, some links between individual entities may break due to changes in the URL. This typically includes:

• Links to Jira work items that users have pasted as URLs in comments and descriptions.

• Links from other instances to the migrated site, such as links from Confluence pages to your Jira work items.

Previously, the only way to resolve broken links was to contact Atlassian Support, which wasn’t ideal for those who prefer to do it in their own time.

To address this, we’ve included cloud-to-cloud migrations in Link fixing available at admin.atlassian.com. You can now update all broken links in bulk, including local links within your migrated instance and remote links from other instances.

Learn more about fixing links after migration

To get started with link fixing:

1. Go to admin.atlassian.com, and select your organization.
2. Go to Settings > Link fixing.
3. Review the list of instances that were migrated and start updating links on each of them.

We're deleting unused field associations

Starting today (June 16, 2025), we’re beginning the process of removing unused field associations from your field configuration schemes. We expect this process to take several weeks from today. Once finished, this will improve the performance and stability of your Jira instances.

If this causes any issues in your projects, we have documented the steps for adding fields back in this Atlassian community announcement. The page also covers how we determine which associations to delete. If you have any questions about this scheduled deletion, you can ask them in the comments section of the linked announcement.

Selecting dates in Jira is now easier

We’ve made improvements to the way you select dates and times in Jira, making it more efficient to schedule work and keep your team on track.

Key changes:

• Smart defaults: The placeholder date has been updated to the current day’s date and time.
• Keyboard navigation support: You can now press "tab" or "enter" to confirm a selection.

Allow Slack apps to trigger on-call alias responses

You can now allow Slack apps, workflows, or webhooks to trigger Jira Service Management ChatOps responses using schedule aliases.

Previously, ChatOps only responded to alias messages sent by users. Now, when an app posts a message with an alias, you can allowlist it directly from the message shortcut menu. Once allowlisted, ChatOps will respond just like it does for user messages, making it easier to integrate bots, monitoring tools, and workflows into your on-call process.

To allow an app:
Hover over the alias message sent by the app, select the More actions menu > More message shortcuts > Allowlist app

Navigation: App shortcuts migrated to platform component

App shortcuts in the sidebar now use a shared platform component, replacing previously product-specific implementations. There is no change to the user experience, but this update aims to streamline navigation across Atlassian products, improve app discoverability, and support future customization.

Proactive child work item suggestions powered by AI

Get context-aware child work item suggestions proactively generated by AI.

This feature recommends relevant child work items based on the details of the parent work item, helping you save time, reduce manual effort, and stay organized. When you accept a suggestion, a new child work item is created and linked to the parent work item.

You can also hide the proactive suggestions and manually use AI to generate child work items when it suits you.

Read more about AI features

To get proactive, AI-powered child work item suggestions:

1. Open a work item.
2. Select + Add, then select Subtask. You’ll see a list of suggestions for child work items in the Subtasks section.
3. In the Create suggested child work items panel, select Show results to expand the results.
4. Select Create to add individual work items, or Create all to add them all simultaneously.

Reconfigure automation rules with Create feature flag in LaunchDarkly Action by June 30, 2025

We are deprecating the “Create feature flag in LaunchDarkly” action in Atlassian Automation on June 30, 2025. As a result, the rules linked to LaunchDarkly and this action will cease to function as intended after this date. To prevent rule failures, all rules employing this action must be reconfigured on or before June 30, 2025. Please note that the reconfiguration can only be completed successfully if you have an account with LaunchDarkly.

More about the deprecation of the LaunchDarkly Action in Atlassian Automation.

To determine if your rules are affected by this update and reconfigure them:

1. Select Automation from project/global settings where you’re an administrator.
2. Select the Action filter, then select the Create feature flag in LaunchDarkly from the list of options
3. Open the rule and select the Action component of the rule
4. Switch to Send web request action to create a feature flag through LaunchDarkly's public API

The Edit page action is now available in Jira Automation

We've made the Edit page action available for use in Jira Automation. Previously, you could only use it in Confluence Automation.

The Edit Page action enables your rule to edit and add content to an existing page in Confluence. It can now be used alongside other actions, including those from Rovo AI agents.

Suggestions of people to tag in comments

When adding a comment in a work item, you will now see suggested people to tag, making it easier to involve the right people in discussions.

Easier ways to view and edit your sprint commitments

This change makes it easier for you to spot and adjust sprint commitments in your backlog.

Now you can:

• Quickly understand if the sprint is over or undercommitted, with new icons and recommended improvements. The up arrow shows if the sprint is overcommitted, the down arrow shows it's undercommitted, and the tick indicates it’s just right!
• Automatically view the related sprint in the insights panel by selecting the sprint commitment icon in the backlog.
• Turn the sprint commitment icons on or off, as you like, via your View settings (company-managed projects only).

Jira forms with public access now support attachments

Attachments are now supported in forms set to public access. This means that when someone submits a response to a public form, they can also upload an attachment, such as an image or video, to add more context. The attachment can then be viewed and accessed via the work item created from the form submission. There is a limit of 100MB per attachment.

Add a comment summary to improve your work item description

To help make sure key decisions or details aren't lost over time, you can use AI to summarize the comments in a work item.

Select Add to description to combine the summarized comments with an improved version of the existing description, or select Copy to add it manually.

We’re merging List and All work into one powerful view for all teams

Jira now combines the List and All work views into one powerful, unified view for managing work items. It's simply called List. Learn more about the change in our Community announcement.

To use the new merged experience:

1. Open your project in Jira.
2. Go to the main navigation and select the “List” tab (previously “List” or “All work”).
3. Explore the combined features, including hierarchy, grouping, inline editing, and more — all in one place.

Jira: Conditional formatting now available in All Work

You can now apply and edit conditional formatting rules directly within All Work, not just in the list view. This allows for consistent formatting and easier management of your work items.

To apply conditional formatting:

1. Go to the All Work tab in your project.
2. Select (…) More actions then Format rules.
3. Edit or apply rules as needed.

Your organization-wide default data classification level now applies to Jira

Data classification is the process of categorizing the sensitivity of information.

Previously, a default data classification level could only be applied to Confluence apps. We've now expanded this to include Jira, allowing you to set a default data classification level across both apps. This level will automatically apply to all unclassified content within these apps.

If you've already set a default data classification for your organization, it will now apply to all unclassified content in Jira, in addition to Confluence. If no organization-wide default classification level is set, content in Confluence and Jira will remain unclassified by default. However, you still have the option to set a default data classification level for specific spaces and projects.

Data classification is a feature that requires Atlassian Guard Premium.

To apply a default data classification level across Confluence and Jira in your organization:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Security > Data classification.
3. Select More actions (•••) > Manage settings.
4. Choose the classification level.
5. Select Update.

A more flexible way to share requests

The customer sharing option now supports separate sharing settings for participants and organizations, addressing different requirements. You can also disable customer sharing for both participants and organizations.

To use the updated sharing options:

1. Go to your Jira Service Management space.
2. Select Space settings from the side menu.
3. Select Customer permissions.
4. Review the new sharing options for participants and organizations, and adjust them as needed.

New post-incident review automation feature (Premium and Enterprise only)

You can now use the new post-incident review automation feature in Jira Service Management plans (Premium and Enterprise). This helps your team capture learnings and follow-up actions as part of incident resolution.

To use the new post-incident review in automation:

1. Select Space settings, then Automation.
2. Create or edit an automation rule.
3. Add the post-incident review automation to your rule.
4. Edit the title and description using smart values or fields from the incident.
5. Publish your rule.

Smart Links are now available in more fields

Add and view Smart Links in URL and short text fields. This will apply to your issue, list, board, and backlog views.

From your list or issue view, copy a valid URL link into a URL or short text field.

Read more about using Smart Links

Use Atlassian Intelligence to draft a reply

You can now use Atlassian Intelligence to draft replies (beta) for your customers. The replies will be based on comments added by agents while resolving similar requests.

To use Atlassian Intelligence to draft a reply:

1. Select any issue from Queues.
2. Select Add internal note or Reply to customer.
3. Select Atlassian Intelligence from the toolbar, and then select Draft Reply. Alternatively, use /draftreply.

You can copy, insert, or edit the reply as needed.

Enhancements to work item hierarchies in the issue navigator

We've introduced the ability to view work item hierarchies, providing a clear and concise overview of related tasks at a glance. Additionally, you can now easily add work items directly from the list.

This update improves clarity, structure, and scalability. It allows you and your teams to efficiently manage tasks in both team-managed and company-managed projects.

Prefer a flat list view?

If you prefer working with a flat list of work items, you can easily customise your view.

Go to View settings and select Hierarchy

Automation suggestions in issue and alert views

In the issue and alert views, you’ll now receive automation rule suggestions to help improve your team’s efficiency and simplify the alert management workflow. These suggestions are generated based on keywords found in the issue summary and description, and offer relevant automation options that can be beneficial for your team. By implementing these rules, you can reduce manual tasks, save time, and ensure more consistent management of issues and alerts.

If you are an admin:

• To set up and enable the rule for your team, click Build this rule.
• To modify an existing rule, click Edit in rule builder.
• By default, automation suggestions are visible to everyone. To control who sees these suggestions, go to Project Settings > Features > Automation Suggestions. Turning it off will prevent your team from receiving suggestions.

If you’re an agent:

• You can request your admin to build and enable the suggested rules for you.
• To view details about a suggestion, click View rule.
• To quickly send a request to your admin, click Copy message to copy the message and send it to your admin.

Restore previous workflow versions in company-managed projects

Earlier versions of a workflow can now be restored directly from the workflow editor in company-managed projects. Previous versions are available for up to a month, allowing you to recover recent configuration and undo changes if needed.

To restore a previous workflow version from the workflow editor:

1. Select the More actions menu, then Restore workflow to an earlier version.
2. Choose the version you want to restore and select Restore.

To undo the changed workflow version:

1. Select Undo in the confirmation banner, then Update workflow to save the restored version.

Edit your help center's home page layout and add rich content to it

With this release, admins will have more control over their help center's home page, allowing them to tailor it to fit the needs of their audiences. They will be able to:

• hide and reorder sections on the home page to create a more organized experience
• add layouts, images, and rich content to make the help center visually engaging and user-friendly.

This will help admins create a more customized and appealing help center for their different audiences.

As part of the shutdown of the "External Assets Platform", the ability to create, add, or modify "External Assets Platform" custom fields has now been removed

As part of our ongoing efforts to deliver the most streamlined and integrated service management solution, the ‘External Asset Platform’ will be shut down.

Learn more about the shutdown of the 'External Assets Platform'.

This change will take place in two stages: currently, we are removing the ability to create new "External Assets Platform" custom fields, add these fields to projects, or modify the contents of existing "External Assets Platform" custom fields.

Ultimately, all existing "External Assets Platform" custom fields will be removed, along with any data contained in them. If you have not yet begun backing up your data from your "External Assets Platform" custom fields, we recommend you do so immediately using the provided script.

The 'External Assets Platform' Custom Field now includes a shutdown notice

The ‘External Asset Platform’ will be shut down on 17 December 2024 as part of our ongoing efforts to deliver the most streamlined and integrated service management solution.

Learn more about the shutdown of the 'External Assets Platform'.

Now, when you view the 'External Assets Platform' custom field, a DEPRECATED notice will appear in front of the custom field with a warning icon. If you click on the warning icon, you will see additional information and a link to the shutdown notice page that is linked above.

When you create a new custom field of the 'External Assets Platform' type, a warning about the shutdown will also be displayed.

Finally, for existing 'External Assets platform' custom fields that appear within Jira issues, a warning icon will appear next to the custom field name. If you hover over the warning icon, you will see additional information about the shutdown.

A more secure way to connect apps to Jira Cloud and Confluence Cloud using OAuth 2.0

We are excited to announce OAuth 2.0 as a new authentication type for Cloud Application Links. This authentication type offers an industry-standard authentication protocol that enables secure, modern, and reliable connections between Atlassian products.

To start using OAuth 2.0 Application Links in Jira and Confluence:

1. Go to Jira or Confluence.
2. Go to the Jira/Confluence settings.
3. Find Application links.
4. Follow the prompts to create a new Application Link using OAuth 2.0.

Dedicated page for Atlassian Intelligence answers in the virtual service agent

We've moved the toggle for Atlassian Intelligence answers in the virtual service agent out of the Settings page and into its own AI answers page.

To turn Atlassian Intelligence answers on or off in your project's virtual service agent:

1. From your service project, select Project settings, then Channels & self service, then Virtual service agent.
2. Select AI answers.
3. To activate Atlassian Intelligence answers, turn the toggle on next to Atlassian Intelligence answers, and then select Activate.
   • Atlassian Intelligence answers will start working immediately in all of your connected channels.
4. To deactivate Atlassian Intelligence answers, turn the toggle off next to Atlassian Intelligence answers, and then select Deactivate.
   • Atlassian Intelligence answers will stop working immediately in all of your channels.

Read more about Atlassian Intelligence answers.

Introducing 'work' as the new collective term for items tracked in Jira Cloud

As more teams make Jira their home for work, we’re committed to improving the language in our tools to better reflect the diverse ways you define and manage your work.

We’re introducing work as the new collective term for all items tracked in Jira. We’re also exploring ways to incorporate the language you use for your own work types.

• Read more about these changes on the Atlassian Community.

This change builds upon our previous efforts to reduce the use of 'issue' terminology in Jira.

Address gaps in your knowledge base with suggested topics

You can now quickly identify the topics that require knowledge base articles in your project with suggested topics powered by Atlassian Intelligence. This feature gives your team a headstart on knowledge articles you should be creating to deflect requests and increase self service among your customers.

To generate a list of topics, we analyze the details of recent requests in your project and check for related articles. The list of suggestions will be refreshed every 7 days, ensuring that your team remains informed of the most relevant topics.

Read more about suggested topics in knowledge base.

Rename your managed teams in Atlassian

Back in March 2025, we released Managed Teams for Premium and Enterprise customers. This allowed organization admins to sync an Atlassian team to a group to better control team information and membership, but this change meant the team name would change to match the synced group. Now, organization admins can change a managed team's name from the team profile and while staying synced to the group.

To change a managed team's name:

1. Go to the managed team's profile.
2. Select the team's name, or select the Team settings button.
3. Enter the new name you want to use in the Team name field.

Prevent people from downloading attached files

Data security policies allow you to use rules to control how users, apps, and people outside the organization interact with content in Confluence and Jira.

We’re extending the data export rule to also block the downloading of files attached to Confluence and Jira. After this rule takes effect, users will no longer find a download button in sections like the attachment list, macros, and file previews.

We opted to extend the data export rule rather than introduce a new one because of the considerable overlap between export and download. We found that organizations that needed to block exports also wanted to prevent attachment downloads.

This change will affect any existing policies that have configured the data export rule to block exports.

The data export rule requires Atlassian Guard Standard.

To check whether your data security policy currently block exports:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Security > Data security policies.
3. Select a policy, and check whether exporting data is blocked.

Get more work done in less time with suggestions in Jira Service Management

We’re introducing suggestions on the issue view to help your teams gather context and start working on issues quickly based on a list of actions. Powered by Atlassian Intelligence, this feature is currently available for service requests and incidents only.

To turn on suggestions for a project:

1. From your service project, select Project settings, then Features.
2. Turn on Suggestions.

After the feature is turned on, the suggestions will appear automatically in the issue view for requests and incidents along with other context fields.

Read more about suggestions.

Tailor your Jira Service Management sandbox setup

We're excited to introduce a new feature that allows you to save time by copying only the specific Jira Service Management (JSM) projects you need to your sandbox. This enhancement streamlines the setup process, ensuring you have exactly what you need without unnecessary clutter. Additionally, audit logs now track the copying of specific projects, providing a clear record of changes for better management and oversight. Understand how to select data to copy

To copy specific Jira Service Management (JSM) projects from your production to its sandbox:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Products > Sandbox.
3. Under Actions in the product table, select Copy production data.
4. Select the Specific Jira Service Management projects.
5. Follow the prompts to copy data into your sandbox.

Learn about what we copy to sandbox

New AI features to find similar issues, triage issues, and more

We’re excited to announce that the following Atlassian Intelligence-powered features in Jira Service Management are now generally available:

Similar requests panel that helps agents easily find issues similar to the one they’re working on.

Customer sentiment that helps you quickly understand how customers are feeling based on their comments.

Triage issues that suggests new request types for multiple issues in your queue.

Read more about Atlassian Intelligence features in Jira Service Management.

Introducing a brand new way to complete bulk actions in the issue navigator

We’re introducing a toolbar in the issue navigator so users can update multiple issues even more seamlessly.

To use the new toolbar:

1. Select multiple issues from the list view in the issue navigator. You can either:
   1. Use the issue checkboxes.
   2. Hold Ctrl (Windows) or Command (Mac) while selecting issues
   3. hold the Shift key to select a group of adjacent issues
2. The new toolbar will appear. You can either select Edit fields to make edits to fields in your issues or Change status to transition your issues.

Joinable Products in switcher

You can now see Atlassian apps that your company uses and are available for you to join, directly via the Atlassian app switcher button (the grid icon near the top navigation bar). This makes it easier to find and join apps that your teammates are already using.

Read more about the Atlassian app switcher button.

To discover and join available apps:

1. Select the Atlassian switcher (the grid icon near the top navigation bar).
2. Atlassian apps will appear with a Join option or a Request access option.
3. Select an app to either join the app directly or request access from your administrator.

Virtual service agent in email is now generally available

We’re excited to announce that the virtual service agent in email is now generally available. You can activate the virtual service agent in email so that your customers can find the help they need. When your customers send requests to the email address connected to your project, the virtual service agent responds using Atlassian Intelligence answers.

Find out more about using virtual service agent in email

New automation rules and the Service Triage Agent

We’re introducing new automation rule templates that trigger the Service Triage Rovo Agent and use its responses to automate field updates for requests in your service project.

Currently, we’ve introduced the following templates:

• A rule that updates the summary based on the issue description
• A rule that updates the priority for an issue based on similar requests
• A rule that updates the request type for an issue based on similar requests
• A rule that generates a summary of the issue when it’s closed

For example, when a new request is created in your project, Service Triage can suggest a priority based on similar requests and update the priority field if the suggested value is different from the current value. The Agent also adds an internal comment to describe the updates, so that anyone working on the request can view the changes.

The fastest way to get started is to use a template:

1. In your service project, go to Automation.
2. Select the Templates tab.
3. Select the Service Management category
4. Select a template and follow the prompts to configure it.

When you use the template, you’ll need to connect Rovo to your instance.

Read more about how to connect to Rovo.

Read more about Rovo Agents in automation.

Jira: Grant permissions to manage versions (releases) in one project only

You can now assign a dedicated Manage Versions permission in Jira and Jira Service Management projects without giving full project admin access. Users with this permission can create, release, archive, merge, edit or delete versions within a specific project only. This applies to company-managed projects in Jira and Jira Service Management, and team-managed projects in Jira only.

Jira automatically grants this permission to users with project admin permissions.

To grant the Manage versions (releases) permission in a company-managed project:

1. Go to a project’s settings then select Permissions.
2. Using the Actions menu, select Edit permissions.
3. Under Project permissions, look for Manage versions (releases). Add the roles, groups, or people you’d like.
4. Select Update to save your changes.

To grant the Manage versions (releases) permission in a team-managed project:

1. for tea,-managed projects, select Access then Manage roles.
2. Select Create role, then find Manage project name versions (releases).
3. Add the roles, groups, or people you’d like.
4. Select Update to save your changes.

Introducing a brand way to delete multiple issues in the issue navigator

We’re introducing an easier way for users to delete multiple issues from their projects.

To delete multiple issues from the issue navigator:

1. Select multiple issues from the list view in the issue navigator. You can either:
   1. use the issue checkboxes
   2. hold Ctrl (Windows) or Command (Mac) while selecting issues
   3. hold the Shift key to select a group of adjacent issues
2. The new toolbar will appear. Select Delete to delete the selected issues.

The end is near for Epic Link and Parent Link fields

For a little over a year, we've been working to combine the Epic Link and Parent link fields in company-managed projects into the new universal Parent field (which you can read about here). To prevent data loss, the values from both fields have been automatically ported into the Parent field.

With this change, the values in the Epic Link and Parent link fields are no longer visible on the Issue view. If your issue view still includes these fields, simply swap it for the Parent field instead.

Read more in our documentation

Create unique, customizable pages in your help centers

Jira Service Management Premium and Enterprise users can create and design landing pages in their help centers.

Admins can use landing pages to curate and efficiently organize help resources for specific subjects or audiences in a visually appealing manner. These stand-alone pages have customizable layouts to which admins can add rich content, images, videos, links, and more.

To create a landing page:

1. Go to the help center of your choice.
2. Select your avatar, and from the dropdown, select Landing pages.
3. Select Create page.
4. Give your page a name and description and select Create.

Read more about creating, customizing and managing landing pages.

See all your Asset attributes now in Forms

Take the guesswork out of selecting the right Asset when filling out a form and find all attributes now visible on Asset form fields. Previously when filling out a form, customers would only be able to see the object name which made it hard to know what option to select. Now you’ll see the same attributes listed alongside each object - just like you do on request types.

Add and remove fields from field configurations; new tools to optimize fields in your projects

We’re introducing a number of improvements to the way field configurations and field configuration schemes work. In addition, we’re also adding some new tools which make it easier to remove unused work types and fields from schemes. Here are more details about what’s changing.

You can now remove and add fields to field configurations

Removing a field from a field configuration is similar to hiding it. However, when a field is removed, its configuration isn’t preserved. It will need to be entered again if the field is re-associated.

Adding a field to a field configuration is similar to unhiding it. Once unhidden, it becomes available to the projects associated with the field configuration scheme.

You can manage field associations in the Jira admin panel or using the new field association REST API.

We’re releasing tools which allow you to optimize fields

These tools will automatically identify and remove unused work types from a scheme, as well as unused fields from a field configuration scheme and field configuration. For more details about these tools, see this Atlassian community announcement or type: entry-hyperlink id: 5m0df9oFEgswh305bKEQ1v

Unlocking another level of help center customization

The Jira Service Management help center is getting a sleek and modern design update across all its pages, offering new opportunities for customization. Admins will be able customize the help center navigation and manage background and text color for sections in their home page.

To customize the navigation:
1. Go to the help center of your choice.
2. Select Customize, then Customize look and feel from the navigation.
3. Scroll down the side panel to find the navigation color settings.

To manage section settings:
1. Go to the help center of your choice.
2. Select Customize, then Edit page layout from the navigation.
3. Select the section you want to customize and manage its settings on the side panel.

Views added to queues in Jira Service Management

We're introducing the ability to choose how you view work items (issues) in your Queues in Jira Service Management. Providing more flexibility to support how your team likes to track and manage their work, this upgrade means there are now three ways to view each of your queues: as a list, a board, or a calendar.

The current default view of your queues will be renamed to 'list view' and will become just one of the ways you can view the work items in each queue. You can have different views on each queue and any views that you add will appear as tabs, allowing you to easily switch between the different views.

You need to be a Jira or project admin to add or remove views from your queues.

Add a view to a queue

1. From your service project, go to Queues and select the queue to which you'd like to add a view.
2. From your queue, select the Add to navigation button. You'll find it in the tab bar between the queue name and the search bar.
3. Choose the view you would like to add, then select Add to navigation.

Once you've added multiple views to a queue, you can use the tabs to quickly switch between them.

Remove a view from your queue

1. From your service project, go to Queues, then select the queue from which you'd like to remove a view.
2. From your queue's tab bar, hover on the view you would like to remove, then select Tab options next to the view name.
3. Select Remove. You can add the view again at any time.
4. In the Tab options menu, you'll also have the option to edit the name of each view and change its position on the tab bar.

Customize the settings for each queue's views

The ability to customize each view for each queue can be managed from Queue setttings.

1. From your service project, select the More actions menu next to Queues, then select Queue settings.
2. In the Actions column, select Edit queue to access the settings for that queue.
3. Here you can access the general settings for your queue, along with the specific settings for the list, board, and calendar views if you have added those views to the queue.

New Workato action in Jira Automation

We’ve built a new integration with Workato. The integration connects your enterprise stack with Jira Service Management, unlocking powerful use cases for both IT and business teams.

With the new Workato integration you can connect and run Workato recipes, allowing you to fetch information and take actions across hundreds of applications directly from Jira Automation via the Trigger Workato recipe action in your automation rule.

Before using the Trigger Workato recipe step or action for the first time, Premium and Enterprise Jira Service Management Cloud customers will need to create a connection with Workato by:

1. Generating a Developer API token and a Platform API/auth token from Workato.
2. Using these credentials to create a Workato connection from Jira Automation.

You can create a connection with Workato by creating an automation rule that uses the Trigger Workato recipe action. This action triggers a Workato recipe that runs at a specific point in an automation rule. You can use smart values to access Workato request response data in subsequent rule actions.

Read how to create a Workato connection from Jira Automation

Read how to set up the Workato action in your automation rule

Back up and restore Jira Service Management Assets

Assets in Jira Service Management is now included in the backup and restore of your Atlassian Cloud services.

1. Make sure you have the required permissions to use backup and restore features in your JSM site.
2. Go to the backup and restore section in your Atlassian Cloud admin settings.
3. Follow the steps to create a backup or restore your JSM Assets data.

Connect and manage on-call schedules in Slack

You can now connect on-call team schedules to your team's Slack channel and receive notifications about any changes to on-call shift changes.

While connecting the on-call schedule to Slack, you can also set up an alias like !Hello that can be used to tag or @mention the current on-call member in a message. It lets you easily see who's on call and notifies the on-call member.

To link a schedule to your team's Slack channel,

• Run the command /jsmops oncall on the channel and click Connect schedule.
• Alternatively, you can run the command /jsmops connect schedule to start connecting the schedule.

Automate entire business processes with advanced automation rules

Add more functionality to your automation rule, allowing you to link multiple connected processes together in a single rule. This can help reduce the number of rules you need to maintain. We’re beginning with Advanced components such as Branch at the same time, which enables execution of multiple components in parallel. Rule groups enable execution of multiple components in specific segments.

Available for Cloud Premium and Enterprise editions only. Find the new Advanced component type available to select from after you’ve added a trigger to a rule and select +Add component.

We've launched a new prioritization project template

When you set up a new project in Jira, you can use project templates. There are many to choose from, including specific templates from different apps like Jira Product Discovery and Jira Service Management.

We've just added a new template for projects that are all about gathering ideas and prioritizing them. With this new prioritization template you can list ideas and add data to them. You can then use this data with common frameworks (such as RICE) to prioritize. The project has multiple views, like an effort and impact matrix, list, or roadmap view, so you can see and share your priorities in a way that suits you.

Anyone who has Jira Product Discovery and permission to create projects can use this template.

Trigger an Automation rule during a virtual service agent conversation

Use the new run Automation rule step to trigger Automation rules during virtual service agent conversations!

Your customers won’t notice when an Automation rule is run – it all happens in the background while they're chatting with the virtual service agent.

Find out how to run an Automation rule in a conversation flow

See the Premium features in-product before starting a trial

We're introducing a new and faster way to understand and upgrade to Jira Service Management Premium trial. Whenever you choose to upgrade to Premium or start a trial, you will see a modal which lists all new features available to you.

Configure fields directly from All work

Introducing inline field configuration in All work, giving you greater flexibility and control over how you use and manage your view.

Now, it’s more intuitive and efficient to add, edit, and create fields directly from the All work tab.

1. Navigate to the All work tab.
2. Hover between columns. Select Add to include new fields.

If you’re a team-managed project admin:

1. Select + Create field to define new fields inline.

A new way to forward work items in Jira Customer Service Management

You can now forward work items directly within Jira Customer Service Management. This feature streamlines the process for teams to flag and prioritize work items that need developer attention, making it easier to manage escalations without leaving the app.

To forward a work item in Jira Customer Service Management:

1. Open a work item in Jira Customer Service Management.
2. Look for the new Forward option in the work item actions.
3. Select Forward and follow the prompts to complete the escalation.

Playbooks in Jira Service Management

You can now use playbooks to create clear, step-by-step instructions and automated rules for resolving issues. Similar to Standard Operating Procedures (SOPs), playbooks help standardize and optimize your issue resolution processes. Read more about playbooks.

To view a list of playbooks, go to Project settings > Playbooks.

Click a playbook to open it, or create a new playbook using the Create playbook button.

We're making it easier to compare plans during a trial

When you're in a trial, you can now click on the trial button in the top navigation and see the plan options available to you. This way, it'll be easier for you to understand the plan that is best for your team based on the features that plan includes. You can also easily upgrade and pay from the plans page.

Get notified when email requests fail

Project admins now receive notifications right in their inbox whenever emailed requests are not processed successfully. This proactive means of communication ensures that admins are informed timely of failed email requests or connection issues with email accounts connected to their project.

By default, notifications are sent to all listed admins of a project. There is also an option to send these notifications to a specific email address instead of all admins.

In cases where self-signup is disabled or a customer doesn't have access to a service project, we will also notify customers so they are aware their request was not processed.

To specify who receives these notifications for your existing connected accounts:

1. From your service project, go to Project settings, select Channels and self service, and then select Email.
2. Select Edit against the required email address.
3. Enter the email address of your choice in Error notifications email address.
4. Select Save.

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Rovo responses now include information from the web

Get responses that use general knowledge and information from the web by turning on the Web search toggle when you're chatting with Rovo.

When enabled, this feature allows Rovo to use the internet as a source for your responses, giving you richer, more up-to-date information alongside your internal knowledge.

In a new chat with Rovo:

• Open the Customize menu in the bottom left of the prompt composer
• Toggle on Include web results
• Type out your prompt and hit Submit

Your responses will now include your usual internal knowledge and information from the web. Make sure to review all responses from Rovo.

Journeys chart added to project summary

A new Journeys chart has been added to the metrics and charts that can be found on the project summary page. Read about the project summary page in Jira Service Management.

Navigate to your service project, then select Summary in your project’s sidebar.

At the bottom of the page, you'll see the Journeys bar chart showing the count of in-progress journeys by journey name.

• Note that you'll only see the Journeys chart if Journeys is available in your project. Read more about journeys.
• If Journeys is available but you are yet to create or run any journeys, you'll see a placeholder for the chart with a message that there's no journey data available. Create and run some journeys to populate the chart with data.

Avoid accidentally deleting work items

We’re changing the way Premium and Enterprise users delete work items to help avoid accidental deletions. When you attempt to delete a work item, you can now choose to archive it, or confirm that you want to delete it.

Create and manage email templates for stakeholder notifications

Jira Service Management Premium and Enterprise users can now save time and customize stakeholder notifications on the go with email templates.

Email templates provide an easy and efficient way to customize stakeholder notifications. They eliminate the need to draft new emails from scratch, especially when teams are responding to incidents, allowing for quick customization and notification. Templates ensure consistent messaging by structuring emails to include all necessary information. You can also use predefined placeholders and dynamic fields, which help minimize the likelihood of omitting critical details.

To create an email template:

1. Go to Settings, then Products.
2. Under Jira Service Management, select Incident management.
3. Go to Email templates.
4. Select Create template.
5. Type in name, sender and reply address, upload header image, if any, and type in the email body.
6. Select Save template.

Find out more about creating and managing email templates.

Add tags to alerts in Slack for better organization

If you're using the Slack integration with your alert management, you can now add tags to your alerts directly from Slack. This will help you organize, categorize, and filter your alerts based on specific criteria.

• To add tags to a new or an active alert, select the more actions menu (•••), then select Add tags.
• To add tags to a closed alert, select Add tags.

You can add multiple tags at once by separating them with commas.

A cleaner All activity tab in work items

We’ve updated the All tab in the activity section of each work item. This improves readability and reduces clutter.

It's easier to scan and understand updates in a work item’s history, at a glance:

• Entry grouping: Similar updates are now grouped together to reduce clutter.

• Modern UI: Improved alignment, formatting, and date presentation for a cleaner look.

• Progressive disclosure: Long descriptions and details are now collapsible, reducing excessive scrolling.

This more structured and intuitive layout helps you quickly access relevant updates without the overwhelming detail.

Jira: Improvements to the child work item panel

The child work item panel is faster to load and more responsive.
You now get smoother scrolling, better performance and real-time, instant updates (without needing to refresh).

Jira: Introducing an improvement to attachment previews

Introducing Grid view for attachments.

This change improves the organization and visualization of attachments.

Attachments appear in a grid view rather than the strip view and list view. You'll still be able to switch to another view, and save that as the default if you prefer.

Grid view helps you to more easily navigate through your content.

Limits to work type schemes and field configurations are coming in 2026

We recently announced that Jira will limit the number of work types that can be used in a project to improve performance and reliability of large sites starting in February 2026. Work type schemes will be capped at 150 work types per scheme, and field configurations will be capped at 700 fields.

In our recent post in the Atlassian Community, we cover what tools are available to help you clean up your sites in preparation for this change.

Subscribe to your change calendar and explore the new filters

We’ve made major improvements to the change calendar to help you stay on top of change events and avoid conflicts across your services, Assets objects, and teams.

Subscribe to change calendar from your external calendar
You can now generate an iCal link and subscribe to your change calendar from apps like Google Calendar, Apple Calendar, and Outlook. This lets you stay updated on change activity without logging into Jira Service Management.

New JQL filtering in change calendar
Use JQL to filter work items shown in the calendar view. Filter by affected services, affected Assets objects, change types, or any custom fields, so you can focus on exactly what matters.

Show or hide change events by type
Choose which types of change events to display on the calendar, including freeze windows, maintenance windows, and standard work items.

Link your change calendar with affected services and Assets objects
You can now select affected services and Assets object fields when creating a new change window. This helps surface change conflicts more clearly and ensures better risk insights for service-dependent work. Read how to connect Assets schemas with changes

Generate a subscription link directly from your change calendar following these steps:

• Navigate to Operations > Change calendar in your service project.
• Select Subscribe to change calendar icon in your toolbar.
• Choose the event types and calendar format, then generate your calendar link.
• Paste the link into your external calendar app (Google, Apple, or Outlook). Read more about subscribing to change calendar

Once subscribed, you’ll automatically see any future updates to change events in your external calendar.

You don’t need to take any action to start using the new filters or event fields. They’re already available in the change calendar and the change event creation form.

Set up operations from Your work

You can now easily set up operations from the Your work page in Jira Service Management if you haven't set them up yet.

With operations, you can empower your team to stay on top of alerts with advanced alerting and on-call capabilities.

* Integrate your apps and keep alert data in sync

* Route alerts to the right people


• Create and manage on-call schedules to respond to alerts faster

Enable your project summary page in Jira Service Management

For projects that have never had the project summary page enabled, admins will see a prompt that provides information about the summary page, with the option to enable it in one step. Read about the project summary page in Jira Service Management.

Jira and project admins can enable a project’s summary page from the Feature lab. Once enabled, the project summary page can be viewed by both admins and agents.

1. From your service project, go to Project settings, then select Features.
2. On the Features page, look for the Feature lab heading and find the Project summary toggle.
3. Use the toggle to turn the feature on (or off).

New 'offer options' standard flow in the virtual service agent

We heard your feedback about the escalate standard flow creating too many work items, so we've introduced a new standard flow, called offer options. Depending on the situation and the channel, offer options is sometimes used instead of escalate.

Offer options is configurable, and lets you choose 1–3 options to present to your customers. These appear as buttons:

• Raise a request starts the escalate standard flow, which lets the customer know a request has been raised and creates a work item.
• See search results takes the customer to the relevant portal, and shows search results based on their first message in the conversation.
• Ask another way tells your customer to try rephrasing their question.

Read more about the 'offer options' standard flow, or find out how to configure 'offer options' in the virtual service agent.

Refined drag and drop experience in the work item

We’re refining the drag and drop experience in the work item to make it more consistent and intuitive across different views in Jira.

We’re running an experiment with two variations.

Reorder starred projects in the sidebar navigation using drag and drop

You can now reorder the starred projects in your sidebar navigation to more easily organize your projects according to your preferences.

Here's one way you can reorder your starred projects:

1. Navigate to the sidebar in your project.
2. Hover over the starred project you want to move.
3. Drag the project to your desired position.
4. Drop it to set the new order.

Here's another way you can reorder your starred projects:

1. Navigate to the sidebar in your project.
2. Select the More actions for the starred project you want to move, then select Move in sidebar.
3. Select where you'd like to move it in the order.

Use AI-powered support chat on Atlassian support

We are excited to announce a new chat feature on our contact form. This feature uses Atlassian Intelligence on the contact form to streamline the inquiry process and provide real-time assistance.

For more details, visit our website Atlassian Support

To use AI chat in the contact form:

1. Go to support.atlassian.com/contact
2. Fill out the form, and let us know what you need and your URL.
3. Some users might see an AI chat feature (Tell us about your problem) that will help you out by suggesting solutions
4. You can opt out and continue with the traditional form submission if you prefer.

Jira: Collapsible sections in work items

You can now collapse sections in a work item view to reduce scrolling and highlight key information.

To use collapsible sections:

1. Open a work item in Jira.
2. Find the section you want to collapse, such as Description or Activity.
3. Select the chevron or section title to collapse or expand it.

Due date notifications now available

As the assignee of work items that are overdue or due today, you'll now receive daily notifications within Jira and via email. Each notification links to a pre-filtered page showing your overdue and due work items. Manage your due date notification preferences by:

1. Select Settings.

2. Select Personal Jira Settings, then Digests.

For more details, join the conversation and provide feedback on our Atlassian Community.

Create custom roadmaps directly from your project menu

Jira Product Discovery is an Atlassian app that allows people to create custom roadmaps. You can add or edit information such as dates, assignees, and more.

You may now see a recommendation in your project menu about Jira Product Discovery roadmaps. You can select this recommendation, add Jira Product Discovery, and create a new project with a custom roadmap template.

Only admins will see this recommendation. It is being rolled out to people on Free Jira plans first, then it will roll out to Standard and Premium Jira plans in the next few months. You can dismiss it at any time or go to admin.atlassian.com to manage your recommendation settings.

Prompt for Jira users to return to Confluence after inactivity

If someone has access to both Jira and Confluence but has not used Confluence in the last 28 days, they will now see a flag in Jira encouraging them to rejoin their team in Confluence. This flag includes a direct link to Confluence Home and an option to dismiss the message.

To see and interact with this new flag in Jira:

1. Log in to Jira with an account that also has access to Confluence.
2. If you have not been active in Confluence for at least 28 days, look for a flag at the top of your Jira screen.
3. Select "Go to Confluence" to visit Confluence Home, or select the "X" icon to dismiss the flag.

Streamlined onboarding for new admins

New Jira Service Management admins will only see the most important setup tasks when getting started, making onboarding less overwhelming.

To onboard to Jira Service Management as a new admin:

1. Sign in to your Jira Service Management as an admin.
2. Go to the Get Started section from your project (soon to be 'space') sidebar.

Improve visual and hierarchy of the Quick actions menu in the work item

We’ve improved the Quick actions menu in the work item with a cohesive visual look, and better action hierarchy and grouping, making it easier for you to find and use the tools you need.

We’ve also added Goals and recommendations to the menu.

Open a work item and select the Add button under the summary.

Archive child work items while archiving an epic

When archiving an epic work item, you can now archive its child work items along with it.

Update more fields with AI triage

You can now update additional fields such as Priority and Assignee while triaging work items in your queues. When you triage work items, AI will suggest values for priority and assignee. If the suggestions don't match what you need for your work items, you can select more suitable values from the list and continue the bulk update.

We’ve made looking up Assets objects in Automation easier

You can now use filters to generate an AQL query when using the Lookup objects action in Automation. Simply select Basic to choose an object type plus any attributes, and an AQL query will be generated for you. This query will use attributes as placeholders for you to then customize with relevant smart values. The results of this query can also be used in other Automation actions using the lookupObjects smart value. Read more about using smart values for Assets.

Manage alerts in the alert list

We have updated the unified alert list to make it easier to see and manage all your alerts and alert groups in one place. This change brings a clearer layout and improved organization to help you quickly find and act on important alerts. We have improved minor bugs on the alert list as part of this release

More functionality in the new workflow editor, plus it's becoming the default experience

This release has two small improvements which means the New workflow editor can do everything that the old workflow editor could do. These changes are:

• You can set a name for your transitions when you create them, and rename existing transitions.
• When you change the name of a status that's included in a transition, the transition automatically updates to match the new name.

And with those changes, the New Workflow Editor is a worthy successor to the old one, and we're excited for it to become the new face of workflow changes in Jira.

That said, Jira will use the new workflow editor by default when editing global workflows unless you've set the old editor as your default in settings. If you set the old as your default workflow editing experience, then nothing will change for you, but we are planning to deprecate it soon.

For now, enjoy the vastly superior new workflow editor. Let us know what you think by sending us feedback through Jira.

Prompt inactive Confluence users to create content from work items

We're introducing a feature that encourages inactive Confluence users to create content directly from Jira work items. This feature targets users who haven't been active in Confluence for the past 28 days and belong to sites that have had Confluence for more than 14 days. When these users view certain Jira work items, they'll see a suggestion to create a relevant project document in Confluence.

To start using this feature:

1. Open a Jira issue of type epic, story, or bug.
2. Look for the Confluence content section.
3. Select the suggested template to create a project document in Confluence.
4. Follow the prompts to complete and publish your document.

Add inline images to the 'Description' field on request forms

We're rolling out a Help Center enhancement that allows images to be directly embedded in the Description field of a request form. This enables help seekers to provide screenshots, diagrams, or other images related to their requests and gives the support team the context they need to resolve requests quickly.

To maintain a clear distinction between embedded content and additional supporting files and to avoid duplication in the activity feed, inline attachments will appear in the Description field, and file uploads will appear in the Activity section of the request, under the first comment.

This feature respects the attachment settings the admin has defined, which can be modified in the admin configuration panel for each request type.

In the request form:

• When attachments are enabled, users will see both the Attachment section and the inline image icon in the rich text editor toolbar within the Description field.
• When attachments are disabled, neither the Attachment section nor the inline image option will be displayed to honor the admin’s configuration selection.

To add inline images to the Description field when submitting a request from the Help Center:

1. Go to your Help Center and start a new request.
2. In the Description field, select the image icon in the rich text editor toolbar.
3. Upload or drag and drop an image to embed it in a specific position within the description. Repeat as needed.
4. Complete and submit the request.

We're deleting unused field associations

Starting today (June 16, 2025), we’re beginning the process of removing unused field associations from your field configuration schemes. We expect this process to take several weeks from today. Once finished, this will improve the performance and stability of your Jira instances.

If this causes any issues in your projects, we have documented the steps for adding fields back in this Atlassian community announcement. The page also covers how we determine which associations to delete. If you have any questions about this scheduled deletion, you can ask them in the comments section of the linked announcement.

Add conditions to journey types now in Journeys

You can now control if a specific work item should be created at all as part of a journey. For example, you may only want the ‘Assign office space’ work item to be created as part of someone’s onboarding journey if they aren’t a remote worker. Equally, you may have different work items needing to be created depending on the location, role or seniority of an employee.

You can also set up to five conditions on a work item with an AND operator. This means all conditions must be met. For example, you may have a work item for ‘Provision company phone’ with conditions such as: Location equals Australia AND Role equals Manager AND Employee type is one of FULL-TIME, PART-TIME.

Read more about Journeys

Group by any field in list view

You can now group work items in the list view by a wider range of fields, and quickly find your preferred grouping options with a new searchable dropdown that highlights your most recent choices.

To group work items by any supported field in the list view:

1. Go to any Jira list view.
2. Select the Group by dropdown at the top of the list.
3. Use the search bar to find the field you want to group by, or pick from your five most recently used options.
4. Select your preferred field to instantly group your work items.
5. To create a new work item within a group, select the Create button in that group (except for the Goals field).

Allow Slack apps to trigger on-call alias responses

You can now allow Slack apps, workflows, or webhooks to trigger Jira Service Management ChatOps responses using schedule aliases.

Previously, ChatOps only responded to alias messages sent by users. Now, when an app posts a message with an alias, you can allowlist it directly from the message shortcut menu. Once allowlisted, ChatOps will respond just like it does for user messages, making it easier to integrate bots, monitoring tools, and workflows into your on-call process.

To allow an app:
Hover over the alias message sent by the app, select the More actions menu > More message shortcuts > Allowlist app

Jira: Fixing JQL query errors using AI is now generally available

We’re excited to announce that AI-powered JQL error fixing is now generally available in Jira.

This feature automatically detects and suggests fixes for common issues, like syntax errors and typos, saving your time and effort when troubleshooting queries. It helps you quickly get to the work you need by making JQL easier and more reliable.

Simply enter and run your JQL query. If there are any errors, they’ll be listed below the editor, along with an AI-generated, error-free query that you can review and instantly apply.

Save playbooks as draft

Creating a meaningful playbook often takes time, and it may not always possible to have every detail ready upfront. To add flexibility to the playbook creation process, we’ve introduced a new Save as draft feature for playbooks.

With draft mode, you can:

• Save your work and return later to complete it.
• Build and refine playbooks at your own pace, without losing progress.
• Skip validations that are only required to turn on the playbook.

Navigation: App shortcuts migrated to platform component

App shortcuts in the sidebar now use a shared platform component, replacing previously product-specific implementations. There is no change to the user experience, but this update aims to streamline navigation across Atlassian products, improve app discoverability, and support future customization.

Reconfigure automation rules with Create feature flag in LaunchDarkly Action by June 30, 2025

We are deprecating the “Create feature flag in LaunchDarkly” action in Atlassian Automation on June 30, 2025. As a result, the rules linked to LaunchDarkly and this action will cease to function as intended after this date. To prevent rule failures, all rules employing this action must be reconfigured on or before June 30, 2025. Please note that the reconfiguration can only be completed successfully if you have an account with LaunchDarkly.

More about the deprecation of the LaunchDarkly Action in Atlassian Automation.

To determine if your rules are affected by this update and reconfigure them:

1. Select Automation from project/global settings where you’re an administrator.
2. Select the Action filter, then select the Create feature flag in LaunchDarkly from the list of options
3. Open the rule and select the Action component of the rule
4. Switch to Send web request action to create a feature flag through LaunchDarkly's public API

Hide project items from the sidebar

We’re excited to announce that administrators can now hide project items from the sidebar in Jira Service Management. This feature helps to declutter your workspace and tailor your navigation to what matters most.

To hide or show project items in your sidebar (administrators only):

1. Go to your project in Jira Service Management.
2. Find the project item you want to hide in the sidebar.
3. Select the dropdown menu next to the item.
4. Select Hide from sidebar. The item will move to the More section at the bottom of your project menu.
5. To show a hidden item again, open the More section and select Show in sidebar from the dropdown menu.

Import Data Manager objects directly into a schema in Assets

Import Data Manager objects directly into a schema in Assets

Create a new import and select “Data Manager import”, then select a Saved Search from a Data Manager object class. Run your import to bring Data Manager objects into a schema in Assets. Learn more about importing objects from Data Manager into a schema in Assets.

We've also made improvements to how we handle fields that contain secured information in Adapters:

Secured fields in Adapters are now both encrypted and masked

After you create or edit a job in Adapters, those fields that contain secured information (such as passwords and API keys) are now both encrypted and masked. When entering information into a secured field, you won’t be able to choose the masking string of twenty asterisks (********************) as a value. Learn more about configuring a flat file, database, API-based, or Powershell-based job.

Note: Data Manager does not currently comply with FedRamp, BYOK encryption, or the requirements of Data Portability as outlined in the Atlassian Privacy Policy. For more information, please see the Atlassian Customer Agreement.

The Edit page action is now available in Jira Automation

We've made the Edit page action available for use in Jira Automation. Previously, you could only use it in Confluence Automation.

The Edit Page action enables your rule to edit and add content to an existing page in Confluence. It can now be used alongside other actions, including those from Rovo AI agents.

Control playbooks visibility using JQL

You can now use JQL in the playbook details section to control playbook visibility. This helps agents see only the most relevant playbooks, improving process efficiency and reducing noise. Read more about playbook details.

Prevent the creation of change requests during freeze and maintenance windows

We’re introducing a per-project option to prevent the creation of change requests that conflict with freeze and maintenance windows. Up until now, information about freeze and maintenance windows (which are used to show when changes should and shouldn’t be scheduled) has only been displayed in limited places, such as the change calendar and risk insights, which allowed conflicting change requests to be accidentally created. Now, you can prevent their creation.

To use this feature:

1. Go to Project settings in the desired project.
2. Go to Change management settings.
3. Navigate to the new Change windows tab.
4. Enable the option to prevent change creation during maintenance windows, or freeze windows, or both.

The system will check for change window conflicts during change request creation. The planned start, planned end, affected services, and assets fields will be used for conflict detection.

A better way to manage threaded comments in Jira

This update introduces the ability to show and hide threaded comments in Jira. This makes it easier to focus on the most relevant conversations, and reduces visual clutter when working with long comment threads.

To try out the new threaded comment show/hide feature:

1. Open any work item in Jira that contains threaded comments.
2. Select Hide replies to collapse replies within that thread. Select Show more replies to expand them again.

A simpler way to save filters for your project work items

You can now access and save filters directly in the All work view (project navigation). Saved filters load seamlessly within the project view, keeping your project context intact and making it easier to find work the way you prefer.

To save a filter for your project work items:

1. Go to your project and open the All Work screen.
2. Apply the filters you want for your project work items.
3. Open the Saved filters dropdown and select Save filter to save your current filter settings.
4. Access your saved filters via the Saved filters dropdown whenever you need them.
5. To edit or delete a filter, open the Saved filters dropdown and hover over a filter to see the Edit and Delete options.

In business projects, your saved filters will be available across all views (list, board, timeline). Filter permissions can be changed at any time by hovering over a saved filter and selecting Edit and then Update filter search criteria.

A faster way to manage grouped alerts

This update introduces a quicker method for handling grouped alerts directly within the Alert list view. You can now take bulk actions on alerts, or expand grouped alerts and action them individually.

To use the new Alert list view, make sure Rovo is activated (organization admins only). Then:

1. Go to your service project.
2. Go to the Alerts list from either Your Work or your team’s Operations.
3. Select the option to expand grouped alerts, and perform actions for each alert as needed. Or select the bulk action options for the entire group of alerts.

Data Manager has completed the Open Beta period

Data Manager has completed the Open Beta period

We’re pleased to announce that Data Manager has now completed the Open Beta period and will be available as a standard feature to all users with an Atlassian Cloud Premium or Enterprise instance of Assets.

A smarter way to discover related resources in your work item view

We have enabled artificial intelligence-powered suggestions for third-party related resources directly within the work item view. This feature helps you quickly find relevant information from non-Atlassian sources such as Google Drive, Microsoft Sharepoint or OneDrive, and Figma.

To start using AI-powered related resource suggestions in your work item view:

1. Open your Jira work item where you want to add third-party resources.
2. Add a web link by selecting “+” in the Web Links section or selecting “Add web link” from Quick Actions.
3. Trigger AI suggestions – the AI (Rovo) panel opens automatically and searches for related third-party resources (e.g., Google Drive, SharePoint, Figma).
4. Review suggested resources in the panel; select to expand and see all recommended links.
5. Select resources to add by hovering to see a ‘tick’ (✔️) to add or a ‘cross’ (✖️) to remove, or select “Add all” to add every suggestion at once.
6. Finish and close – your selected 3P (third-party) resources are now linked to the Jira work item.
7. (Optional) Search again by selecting “Search” to refresh or find more suggestions.

Multi-project queue view

We have introduced a new way to view and manage work items across multiple projects in Jira Service Management. This update allows you to see queues from several projects in a single, unified list view, making it easier to track and prioritize work items without switching between projects.

To access and use the new multi project queue view:

1. Open Jira Service Management in your Atlassian app.
2. Navigate to the Views section from the main menu.
3. Select the new List option to see work items from multiple projects in one place.

New ways to speed up incident response in Slack (plus Zoom support)

You can now automate more steps in your incident response process using Slack and Zoom, helping your team collaborate faster and stay in sync when it matters most.

New Slack automation actions for incidents

We’ve added new actions to Jira Automation that let you coordinate your incident response directly in Slack:

• Add bookmarks to the incident channel
• Add members to the channel using smart values or email addresses
• Add Slack apps to the channel for enhanced workflows
• Send channel messages with dynamic incident details
• Send direct messages to responders or key stakeholders

These actions are available for Jira Service Management incidents on Premium and Enterprise plans. Read more about automating incident management.

Bonus: Automatically start a Zoom call

You can now use automation to create a Zoom meeting directly from an incident, so your responders can jump into a call without delay. You can even automatically attach the meeting recording to the incident once it's available. Read how to create a Zoom meeting automatically for an incident.

Find work faster with the command palette

We've added new navigation items to the command palette to help you quickly access your work items. You can now view your open work items and work items reported by you more easily.

To access the new navigation items:

1. Open the command palette:
   • Mac: Command + K
   • Windows: Ctrl + K
2. Search for the command View my open work items or View work items reported by me.
3. Select the command to navigate to view those work items.

Now you can connect Rovo to multiple Data Center instances

Rovo Search now allows you to connect up to three Jira Data Center (Jira Data Center or Jira Service Management Data Center) instances to a single Atlassian Cloud site. This means organizations with multiple Jira Data Center environments can unify search and insights across all connected instances, making it easier to access and analyze data from different sources in one place.

1. Create an application tunnel or configure an allowlist (for private networks).
2. Create an incoming application link.
3. Set up the Jira Data Center connector in Atlassian Admin.
4. Repeat these steps to connect up to three Jira Service Management and/or Jira Data Center instances.
5. Once connected, access data from up to 3 Jira Service Management and/or Jira Data Center instances in Rovo.

Updated flow for turning off email notifications

We’ve updated the unsubscribe process for notification emails to make it more reliable. When you turn off notifications for a work item, you’ll now see a confirmation page, and the action will only complete once you confirm. This ensures unsubscribes are always intentional and keeps you in control of your notifications.

An improved way to edit and create new workflows in company-managed projects

In the workflow editor in company-managed projects, you can now edit an existing workflow and save the changes as a new, inactive workflow, making it easier to create and manage workflow variations.

To use the new 'Save as new workflow' option in the workflow editor:

1. Go to the workflow editor for a company-managed project's workflow.
2. Edit the workflow as needed.
3. Next to the Update workflow option, select the dropdown icon.
4. Select Save as new workflow.
5. The new workflow will be saved as inactive. You can then apply it to projects by editing their workflow schemes.

Jira ‘projects’ will soon be renamed ‘spaces’

As more teams make Jira their home for work, we’re committed to improving the language in our tools to better reflect the diverse ways you define and manage your work.

As part of these efforts, the term project will soon be replaced with space across all Jira Cloud products, including Jira Service Management and Jira Product Discovery.

• Read more about these changes on the Atlassian Community

This change builds on previous terminology updates, like the transition to 'work' in Jira.

A faster way to get started with playbooks using ready-made templates

You can now jumpstart your playbooks experience with a library of out-of-the-box templates. These templates are designed to help teams quickly discover use-cases, import playbooks, and customize processes covering common scenarios across IT Operations, IT Services, Human Resources, and more – no need to start from scratch.

To use the new playbook templates:

1. Go to Project settings.
2. Select Playbooks.
3. Select Templates. Choose a template to preview its details and steps.
4. Select Use template to import and customize it for your team.

A more stable way to display media in Jira’s work item view editor

Media in Jira’s work item view editor will now use pixel widths instead of relative sizing. This change helps prevent media from resizing unexpectedly while content loads, providing a more consistent experience.

Resize using the new handle: Resize your images using the drag handle located on the sides of the images. Your image will proportionally grow or shrink based on how much you drag it in and out.

Resize using the new pixel entry: Select the image, enter the size in pixels you want, and hit ‘return’. Simple!

What happens to my previously inserted images? Pages containing legacy images, which are not pixel entry or custom sizes, can be easily transformed to the new image resizing format by simply selecting the 'Convert to pixels' option while choosing the image. The images that require conversion will be indicated by a yellow dot located in their top-right corner.

Connect Rovo to Jira Service Management Data Center instances

Rovo Search now supports connecting Jira Service Management Data Center instances to your Atlassian Cloud site. This enables organizations to synchronize and index Service Desk project types, allowing Service Desk work items to appear alongside Jira Software data in Rovo Search for more comprehensive results.

To connect Rovo to Jira Service Management Data Center instances:

1. Create an application tunnel or configure an allowlist (for private networks).
2. Create an incoming application link.
3. Set up the Jira Data Center connector in Atlassian Administration.
4. Once connected, access both Jira Service Management and Jira Software data in Rovo Search.

Improved consistency when editing workflows for work item types in company-managed projects

We’re removing workflow editing from the edit work item type page in company-managed project settings. You can edit the workflow for a work item via the link on the work item types list page.

This experience is more consistent with workflow editing throughout Jira, including access to the new and old workflow editors.

New controls for failed email request notifications

We’ve introduced new settings to give you more control over notifications for failed email requests.

By default, notifications are sent to all listed admins of a project. With the new controls, you can select to send notifications to a specific email address or even turn them off entirely.

In addition, we’ve introduced a new setting that lets you decide whether customers are informed when their requests fail due to access restrictions or self-signup being disabled.

To update these settings:

1. From your service project, go to Project settings > Channels and self service > Email.
2. Select Edit for an existing email address, or Add Atlassian email/Add external email for a new one.
3. Choose whether to send notifications to all project admins, a specific email address, or no one.
4. To manage notifications for customers, turn on or turn off the Notify customers toggle.
5. Save your updates.

Introducing work item priority variable for customer notifications

We're adding a new variable called work item priority to customer notifications. You can add this variable to your notification templates to insert the priority of a work item in your message.

To add variables to your notification templates for customers:

1. From your service project, select Project settings, then Notifications, then Customer notifications.
2. Choose the notification you want to edit, then select Edit.
3. Under Content, select Insert variable to add variables and pull blocks of information from work items.
4. Select Save to confirm your changes.

A more detailed way to set journey dependencies using status

You can now set dependencies using individual statuses on a journey, not just status categories. This gives you more control and lets you map out your process in greater detail, specifying exactly when certain work should be created.

To set up dependencies in your journey:

1. Select Add anywhere on the journey type between two work items where you’d like to add a dependency and select Add dependency.
2. Select the work item you’d like the dependency to apply to.
3. Select the specific status or status category you’d like the dependency to apply to.
4. Select Add dependency.

New loop automation feature (Premium and Enterprise only)

You can now use the new loop advanced component in automation for Jira and Confluence (Premium and Enterprise plans only). This lets you run a set of rule components in a loop, for up to three iterations, and add conditions to control when the loop runs.

To use the new loop advanced component in automation:

1. Go to Automation in your Premium or Enterprise plan.
2. Create or edit an automation rule.
3. Add the Loop component to your rule.
4. Set up the components you want to run in the loop.
5. Configure conditions to decide if the loop should continue running.
6. Optionally, select the checkbox for Run components once before first loop to run the components once before checking any conditions.

Manage your on-call contact methods

You can now choose and manage which primary contact methods appear on your on-call schedule card. This gives you more control over your privacy and ensures the right people can reach you during on-call shifts.

To manage your on-call contact methods:

1. From Settings, select Notification settings, then Alerts.
2. Choose your preferred contact method, select More actions (...), and set it as Primary.
3. Adjust the visibility settings to control who can see your contact method:
   • Select Visible for non-admins to allow everyone to see your contact method.
   • Select Hidden for non-admins so only admins can see your contact method. Non-admins will see your contact method as "redacted".

Assets now available to use in journeys

You can now set Assets to fields on work items in journeys to further power your processes. This allows you to better manage large-scale processes such as Onboarding or Offboarding where Assets data plays a crucial role. For example, in an onboarding journey you can use Assets to auto-assign specific laptops or register for specific trainings based on your role. You can assign AQL, keys or attributes to these work items.

To set Assets to fields in a journey:

1. Select Edit work item next to the work item you wish to set fields on.
2. Drag and drop an Assets value from the Available values panel over to the field you’d like to set.
3. Select Update.

A faster way to join Jira with Slack notifications for invites and reminders

When someone is invited to Jira, they will now receive a Slack notification in addition to the usual email. If they don’t join within 72 hours, they’ll get a reminder in Slack. This helps people who rely on Slack stay informed and join Jira more easily.

To start using Slack notifications for Jira invites and reminders:

1. Make sure your Slack workspace is connected to your Jira site.
2. Invite someone to your Jira site as usual.
3. The invited person will receive a notification in Slack (as well as email).
4. If they don’t join within 72 hours, they’ll get a reminder in Slack.

(Slack notifications will only be sent if the person has a Slack account in a workspace connected to Jira.)

Plans load faster to reduce initial load time

You’ll now experience a faster loading experience in your Jira plans.

Improved commit message for Git commands in software projects

We've updated the Git commit message to include the work item summary, making it easier to create commits without manually adding work item details.

To use the updated commit message:

1. Go to your Jira software project.
2. Open a work item.
3. In the development field, select Create commit.
4. Select Copy to copy the updated Git command, which now includes the work item summary.

Asset object variable available in customer notifications

We've added an asset object variable directly to a work item, allowing you and your team to easily view when a work item is updated or created.

To add an asset object variables to your work items:

1. From your service project, select Project settings then Notification.
2. Under Notification, navigate to Customer notifications and select a notification you want to edit.
3. In the Content field, select Asset object under Insert variable.
4. Select Save to confirm your changes.

A faster way to find what you need in Jira's quick search

Now, when you start typing in Jira's search bar, you’ll see query suggestions that relate to what you’ve entered. Your recent queries will also appear right after these suggestions, making it easier to pick up where you left off.

To try out the new query suggestions and recent queries in Jira's quick search:

1. Open Jira and go to the search bar.
2. Start typing your search terms.
3. Review the suggested queries that appear as you type.
4. See your recent queries listed right after the suggestions for quick access.

A smarter way to control journey execution with parent conditions

You can now add smart value conditions to journey parents, making it possible to run a journey only when a specific condition is met. This gives you more control over when your journeys are triggered.

To add a smart value condition to a Journey parent:

1. Go to your journey type.
2. On your journey trigger, select the More actions (•••) menu.
3. Select Add condition.
4. Customize your condition according to your needs.

More details in Quick find recent searches

Quick find in Jira now displays more metadata for your recent searches, making it easier to identify and select the right work item from your search history.

To see the updated metadata in your recent searches:

1. Open Jira.
2. Select Quick find (the search bar at the top of your screen).
3. Review your recent searches to see additional details for each work item.

Changes to dashboard directory in JSM Asset Reports

We have temporarily removed the ability to sort, star, and search for dashboards in the dashboard directory for Early Access Program customers. These features will return once improvements are complete.

Redesigned team profiles are now available

Team profiles in the Teams app have been redesigned and are now available for select organizations. This update brings a fresh look that feel more aligned with similar experiences in other Atlassian apps. Some highlights include a modular design with tabs for easier navigation, a new right-hand panel for better visibility, and dedicated tabs to link the team's Atlassian projects and goals directly from the profile.

If your organization is included in this release, you can go to any team's page to see the new, redesigned profile.

Jira Admin: View fields from TMPs in Admin settings

With this change, fields created in team-managed projects will now appear on the Fields page in the Admin settings. This is part of our ongoing work to improve the Fields management experience in Jira.

A better way to improve descriptions with Google Docs links

You can now use Google Docs links when improving work item descriptions. This update makes it easier to bring in content from your favorite document tool to help you write better work item descriptions.

To use Google Docs links in the description improver:

1. Open a work item where you want to improve the description.
2. Paste a Google Docs link into the description field.
3. Select Improve description.
4. Follow the prompts to generate an improved description using your linked Google Doc.

This functionality is also available while creating a new work item.

Invite teammates directly from the project sidebar

You can now add teammates to your Jira Service Management project right from the project sidebar. For consistency, this new invite modal is the same experience as in Space settings under People & Access.

To give this a try:

1. Open your Jira Service Management project.
2. In the project sidebar, select Add people.
3. Use the new invite modal to add teammates by following the prompts.

Automation rules: Improved handling for customer organizations

Jira Service Management automation now more accurately manages customer organizations when using the Organizations field with 'use reporter’s email domain' selection within edit, clone, create and transition work item actions.

This update prevents previously removed users from being automatically re-added to organizations where their email domain does not match, and improves reliability when editing the organizations field. This helps administrators maintain accurate organization membership and reduces manual corrections.

A more detailed way to filter by status in Jira Rovo search

You can now filter work items in Jira search using more granular status options. This update gives you finer control when narrowing down your search results by status.

To use the new granular status filter in Jira search:

1. Go to Jira and open the search experience for work items.
2. Find the Status filter in the search options.
3. Select from the expanded list of status options to refine your search results.

Filter work items by team in basic search

You can now filter work items by team using the Teams field in Jira's basic search. This update improves readability and collaboration for all Jira users.

To explore this change:

1. Go to the work item basic search field.
2. Select the Teams field to filter work items by team.

Improved filtering for date fields

Efficiently organize and find ideas using improved filtering options for the date fields in Jira Product Discovery. Filter ideas by fixed dates for specific timeframes, rolling dates for dynamic periods, or identify ideas with missing dates. This enhanced filtering helps product teams better track idea progress, manage discovery backlogs, and quickly access relevant ideas during planning sessions.
More about filters

Enable Free access level in Jira Product Discovery

If your site is on the Free plan, as of November 15th, 2024, everyone with creator product access will be a project admin. The access permission scheme cannot be changed.

Pin fields for ideas

You can now pin fields for ideas. This enhances the integration between Jira Plans (Premium) and Jira Product Discovery. Users can preview ideas directly within Plans, and hovering over an idea shows all fields pinned to it, providing a more seamless and informative experience.

To use this feature, the user needs to:

• Have access to Jira Plans and Jira Product Discovery.
• Have an Ideas column and have something pinned for these ideas.

Use AI-powered support chat on Atlassian support

We are excited to announce a new chat feature on our contact form. This feature uses Atlassian Intelligence on the contact form to streamline the inquiry process and provide real-time assistance.

For more details, visit our website Atlassian Support

To use AI chat in the contact form:

1. Go to support.atlassian.com/contact
2. Fill out the form, and let us know what you need and your URL.
3. Some users might see an AI chat feature (Tell us about your problem) that will help you out by suggesting solutions
4. You can opt out and continue with the traditional form submission if you prefer.

A better way to manage threaded comments in Jira

This update introduces the ability to show and hide threaded comments in Jira. This makes it easier to focus on the most relevant conversations, and reduces visual clutter when working with long comment threads.

To try out the new threaded comment show/hide feature:

1. Open any work item in Jira that contains threaded comments.
2. Select Hide replies to collapse replies within that thread. Select Show more replies to expand them again.

Request access when you can’t view a work item

You can now request access to a work directly. This allows you to quickly ask project admins for permission to view a work item or project, so you’re not left at a dead end.

To request access to a work item:

1. Open the work item you don’t have permission to view.
2. Select Request access on the “You don’t have access to this work item” screen.
3. You’ll see a confirmation that your request has been sent to the project admins.

To review and grant access as a project admin:

1. Next to your project's name in the sidebar, select More actions (•••), then Project settings.
2. If you're in a company-managed project, select People.
3. If you're in a team-managed project, select Access.
4. Select Access requests to see pending requests.
5. Review the request and assign the appropriate project role to grant access.

Filter and sort insights

You can now search through insights, filter them based on labels, reporter, impact or date and sort them by date or impact.

Edition Awareness in JPD

A new, dismissible edition awareness button now appears in the top-right navigation. Select this button to open a modal highlighting the benefits of the Premium plan, with clear calls to action to start a Premium trial or view plan options.If you dismiss the navigation button, an Upgrade button in your account menu will be spotlighted, ensuring you can still access upgrade options at any time.

If you’re a JPD Standard edition admin (and your site is not in trial or predunning), you’ll see a new, dismissible edition awareness button in the top-right navigation bar.

Connecting remote Cloud or Data Center delivery items to your Jira Product Discovery spaces

You can now connect Jira Product Discovery ideas with delivery items on remote Cloud or Data Center instances linked to your Jira Product Discovery site. After setup, a new Site field appears, letting you choose whether to create or link a delivery item locally or remotely. This integration keeps delivery progress in sync across your Cloud sites and Data Center instances, so you no longer need to update items manually on each platform. You’ll always see up-to-date insights about delivery progress from all linked items.

This integration requires Jira Data Center version 10.3 or higher, a free Marketplace app, and a Jira Product Discovery Premium plan. There are no additional requirements for connecting to a remote Cloud instance.

Check out the app on Atlassian Marketplace and explore the procedure how to setup the integration

Improved navigation to link Jira work items

To improve navigation and ensure a smooth workflow, we’ve enhanced the work item linking experience in Jira Product Discovery by adding clear field names. Now, Space, Link Type, and Search fields are clearly identified, making it more intuitive to link your Jira work items.

Improved view interaction

We've enhanced the way you interact with both board and list views to make your setup experience more intuitive. When configuring a board view, you can visualize it by hovering over the fields and checking the previews before finalizing the setup. List views now allow you to add ideas immediately after creation, helping you get started faster.

Jira ‘projects’ will soon be renamed ‘spaces’

As more teams make Jira their home for work, we’re committed to improving the language in our tools to better reflect the diverse ways you define and manage your work.

As part of these efforts, the term project will soon be replaced with space across all Jira Cloud products, including Jira Service Management and Jira Product Discovery.

• Read more about these changes on the Atlassian Community

This change builds on previous terminology updates, like the transition to 'work' in Jira.

We're asking for feedback on pre-built views

We're introducing a feedback collector to understand how you like and use the pre-built templates.

Configuring types of work and create form templates for contributors in Jira Product Discovery

With improved flexibility, space admins can now manage which types of work contributors can create and customize the create form template for each type of work. This reduces clutter and helps maintain an organized workflow in Jira Product Discovery spaces.

To manage the types of work for contributors and configure the create form per type:

1. Go to your Jira Product Discovert space.
2. From the upper navigation bar, select +Create, then select Configure form.
3. Under Allow contributors to create ideas, select All or specific types of work from the Types contributors can create dialog.
4. Under Customize the create form for each type, select the type to configure its create form template.
5. Under Select a view, select a view from the dropdown that reflects the views available in your space.
6. Optionally, mark all fields as mandatory to fill in.
7. Under Description template, select a ready template for the description field, or create a custom description template by selecting + Create a template.

Space admins can also quickly preview how contributors will see the create form by selecting the preview icon or copying a link next to each type of work.

Improved field management

Improved field management in Jira Product Discovery promotes global fields and streamlines your workflow. With enhanced navigation, you can easily access the Fields page from any view within your space.

To facilitate a faster transition from space fields to global fields, a migration button is now available directly on the Fields page for easy access.

To use global fields consistently across your spaces:

1. In your Jira Product Discovery space, go to any view.
2. Select Fields, then Manage fields on the right sidebar.
3. On the Fields page, select Migrate field values to a global field.
4. Choose the space field you want to copy values from.

If a global field of the same type exists, you can map the options and migrate the values. If not, create a new global field to keep your data organized and accessible across all spaces.

More about space and global field management

Enhanced view management: visible view descriptions and simplified interface in Jira Product Discovery

We've added visible view descriptions to each view, enabling stakeholders to quickly identify the view's purpose and ownership. Managing views is now more efficient with the combined About and Comments tabs on one panel in Jira Product Discovery. Use the single interface to add descriptions, embed resources, and track team discussions. This simplified approach reduces navigation time and keeps all relevant information within easy reach.

To open the panel:

1. In your Jira Product Discovery space, go to any view.
2. Select the view description text next to the view name.
3. In the right panel that opens, use the About tab to add descriptions and resources.
4. Select the Comments tab to view or add comments.

Additionally, you can access comments directly by selecting the Comments icon in the upper right of any view.

A clearer way to identify content types with updated icons

When you search across Jira or Confluence, you will see the correct icon for each content type in the search dropdown results. This means you can quickly spot whether something is a page, live page, space, blog post, comment, or another type of content.

To see the new icons in action:

1. Open Jira or Confluence.
2. Select the search bar.
3. Begin typing your search term.
4. Look at the icons next to each search result to identify the content type.

Redesigned team profiles are now available

Team profiles in the Teams app have been redesigned and are now available for select organizations. This update brings a fresh look that feel more aligned with similar experiences in other Atlassian apps. Some highlights include a modular design with tabs for easier navigation, a new right-hand panel for better visibility, and dedicated tabs to link the team's Atlassian projects and goals directly from the profile.

If your organization is included in this release, you can go to any team's page to see the new, redesigned profile.

Preview panels for Smartlinks in whiteboards

Confluence now lets you open preview panels for supported Smartlinks (such as Goals, Projects, Teams, Jira Work Items, and Confluence pages) directly in whiteboards. This gives you a quick, focused view of linked content without leaving your whiteboard or opening a new tab, helping you stay in context and work more efficiently.

To get started with this change:

1. Add a Goals, Project, Team, Jira Work Item, or Confluence page Smartlink to a Confluence whiteboard.
2. Select the Smartlink card, then choose Open preview panel from the toolbar.
3. The preview panel will open on the side of your whiteboard.

Dynamic conversation starters in Rovo Chat (Confluence)

In this experiment, we're updating the empty state in Rovo Chat (excluding fullscreen) to show dynamic conversation starters that are tailored to your context, instead of static suggestions. This aims to make it easier to begin meaningful conversations.

To see the conversation starters in Rovo Chat (Confluence):

1. Open a Confluence page (view mode or edit mode)
2. Select Show more.
3. The conversation starters will be the actions at the bottom

Catch up quickly with page comments summary

Now, Atlassian Intelligence can summarize page comments for you, making it easier and faster to catch up on important feedback. Just navigate to the bottom of the page, above the first page comment, and select Summarize comments.

New comments since you last checked? Select the refresh icon to generate a summary that includes all the latest feedback.

A better way to browse, preview, and select page templates is here

From a blank page, page templates can now be previewed with improved clarity and context. Users can also browse all template options, or undo a template selection if need be, with greater ease.

Enhanced inline commenting

You can now comment directly on inline elements such as emojis, statuses, mentions, dates, and inline cards (Smart links). Users can now leave comments on these specific elements, streamlining the commenting process and making it more intuitive and efficient for providing feedback and collaborating on documents.

Blogs are moving

To help you keep your spaces clean and tidy, we're hiding blogs for new spaces and current spaces where blogs aren't being used.

For all other spaces, we're moving blogs into the content tree so they're close to the rest of your work. You can find them in their own section, below Content.

To turn blogs back on, or turn them off if you're no longer using them:

1. Navigate to the space, then select Space settings.
2. Under Manage space, select Features (only space administrators have this option).
3. Select the toggle next to Blogs to turn them on or off.

Add hyperlinks to whiteboards

Hyperlinks can now be added to whiteboards text.

Easily share links with your collaborators on a whiteboard through free text or text within an element. Hyperlinked text will appear blue.

Prevent people from downloading attached files

Data security policies allow you to use rules to control how users, apps, and people outside the organization interact with content in Confluence and Jira.

We’re extending the data export rule to also block the downloading of files attached to Confluence and Jira. After this rule takes effect, users will no longer find a download button in sections like the attachment list, macros, and file previews.

We opted to extend the data export rule rather than introduce a new one because of the considerable overlap between export and download. Our findings showed that the types organizations needing to block exports also wanted to prevent attachment downloads.

This change will affect any existing policies that have configured the data export rule to block exports.

The data export rule requires Atlassian Guard Standard.

To check whether your data security policies currently block exports:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Data security policies.
3. Select a policy, and check whether exporting data is blocked.

We've simplified space creation

With just two kinds of pre-set spaces, each made to suit a specific purpose, creating a space is easier than ever before. Choose between Knowledge base and Collaboration, add a description to the overview, and dive into content creation faster than ever before with one of our suggested templates. Or, if you know you want something really specific, choose Custom to manually configure the features and settings for your space.

To read about these changes in more detail, check out the Community post.

To create a space:

1. Select Create from the Confluence navigation bar at the top of the screen.
2. Select Space from the dropdown menu.
3. Choose the option that best fits the purpose of the space you're creating.
4. Confirm your choice, making changes to the defaults as needed.

Creating a Jira issue can now trigger an automation in Confluence

We're adding a new trigger to Confluence automation that will let you run a rule when a new issue is created in a specified Jira project.

Space and product admins can build a rule by navigating to a page and selecting the Automation (lightning bolt) icon.

1. Select Issue created in Jira as your trigger.
2. Select Connect to connect Confluence to your Jira project.
3. If your organization has multiple Jira sites, you will need to select a Jira site from the Create connection menu.
4. Select one or more projects from the dropdown menu.
5. Continue to build your rule.

Whiteboards voting improvements

Run more flexible voting sessions in Confluence whiteboards with anonymous voting and the ability to mark yourself as done.

You can also delete old voting sessions, and hide votes on the whiteboard as needed.

Summarize changes to a page or blog post

Now when Premium and Enterprise customers visit a page for the first time in a while, they can use Atlassian Intelligence to generate a brief summary of changes since their last visit. Use this feature to quickly catch up on changes to a project plan after an important review, or to get a sense of what you missed while you were on vacation.

Atlassian Intelligence will only generate a summary if someone has edited the page since your last visit. If there aren't any changes to summarize, it will present you with a summary of the page to help you refresh your memory on the key points.

Atlassian Intelligence is available to all customers with Premium and Enterprise plans. Organization admins can manage Atlassian Intelligence preferences from Settings > Atlassian Intelligence in Atlassian Administration.

To summarize changes using Atlassian Intelligence:

1. Navigate to a Confluence page or blog post that you’ve visited before.
2. Select Summarize changes from the drop-down menu in the Summarize button on the top right.
3. Atlassian Intelligence will generate a summary of changes since you last visited the page or post.

You can copy the summary to your clipboard, rate the quality of the summary, and provide feedback on the feature using the buttons at the bottom of the summary panel.

Page previews are better than ever before

Premium and Enterprise customers will see a new and improved page preview when they hover over a page title in the content tree. This preview will contain a sampling of three short sentences taken from the page, selected and ranked for relevance by Atlassian Intelligence (AI).

Because this feature uses Atlassian Intelligence (AI), it is only available to customers on the Premium and Enterprise plan. There won't be any change to page previews for Free and Standard customers.

Prevent people from using public links in specific spaces

Data security policies allow you to use rules to control how users, apps, and people outside the organization can interact with content such as Confluence pages and Jira issues.

You can now use the public links rule to prevent people creating and accessing public links in particularly sensitive Confluence spaces. Previously, this was only available for policies that covered classification levels or entire Confluence instances. How the public links rule works

The public links rule requires Atlassian Guard Standard (formerly known as Atlassian Access).

To create a new data security policy or view existing policies:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Data security policies.

Creating Jira issues from Confluence is easier than ever with Atlassian Intelligence

Use Atlassian Intelligence (AI) to automatically generate issue summaries and descriptions when you create multiple Jira issues from a Confluence page.

This feature is only available to customers on the Premium and Enterprise plan.

To use Atlassian Intelligence to create Jira issues from Confluence:

1. Select the AI button on the bottom right of the page, then select + Create Jira issues. Confluence will generate a list of issues for you in the right side panel.
2. Hover over an issue and select the pencil icon to review the summary and description for accuracy, make any necessary changes, and add additional information as needed.
3. Select Create to save your changes and create the issue in Jira or Cancel to discard changes.
4. To remove an issue from the list, hover over the issue and select the X.

Create Jira issues from tables

We’ve made it easier to create Jira issues from tables on Confluence pages. Just highlight the relevant rows in your table and select “Create Jira issues”. We will generate a preview of your Jira issues and automatically prefill the issue description and summary using your highlighted text. You can then edit, delete or create the issues.

Confluence: Import multiple Miro boards

You can now easily import multiple Miro boards into Confluence, transforming them into editable Confluence whiteboards. This feature streamlines the process of migrating your content from Miro to Confluence.

To import your Miro boards into Confluence, anyone with create space permission can:

1. Navigate to the Confluence space where you want to import the boards.
2. Select the option to import Miro boards.
3. Follow the on-screen instructions to upload your Miro boards.
4. Confirm the import to complete the process.

Better database indexing to improve search results

We're making it easier to find information in Confluence by including the content within databases in search results. Previously, searches only considered database titles, but now, the text inside databases will also be indexed, providing more comprehensive and relevant search results.

Editor AI: Generate titles on publish

We're introducing a new feature that automatically generates a page title using AI when you attempt to publish a page without one. This update reduces the need for inserting a title before publishing a page.

What's new:

• AI-generated titles on publish: Automatically suggests a title when you publish without one.
• User confirmation required: You can accept or edit the AI-generated title before finalizing.

Open Smart Links in new tab

Open embedded Smart Links from Confluence in a new tab with easy access.

A more secure way to connect apps to Jira Cloud and Confluence Cloud using OAuth 2.0

We are excited to announce OAuth 2.0 as a new authentication type for Cloud Application Links. This authentication type offers an industry-standard authentication protocol that enables secure, modern, and reliable connections between Atlassian products.

To start using OAuth 2.0 Application Links in Jira and Confluence:

1. Go to Jira or Confluence.
2. Go to the Jira/Confluence settings.
3. Find Application links.
4. Follow the prompts to create a new Application Link using OAuth 2.0.

Editor: Nested tables in Confluence

We are introducing support for nested tables in Confluence to address a key limitation in the cloud editor. You can now insert tables within tables up to one-level deep. This aims to assist migrations from the legacy editor to cloud, and improve content creation.

What's new:

• Nested table insertion: In the cloud editor you can now insert tables within tables, up to one level deep.
• Migration support: This feature aids in migrating content from the legacy editor, allowing pages with nested tables to be migrated to cloud.
• Improved editing experience: You can maintain complex table structures post-migration.

Rename your managed teams in Atlassian

Back in March 2025, we released Managed Teams for Premium and Enterprise customers. This allowed organization admins to sync an Atlassian team to a group to better control team information and membership, but this change meant the team name would change to match the synced group. Now, organization admins can change a managed team's name from the team profile and while staying synced to the group.

To change a managed team's name:

1. Go to the managed team's profile.
2. Select the team's name, or select the Team settings button.
3. Enter the new name you want to use in the Team name field.

Inbound and Outbound links now available for page analytics

Confluence page analytics now feature inbound and outbound link click analytics. Inbound link analytics show pages that link to the current page and how often users arrive through those links. Outbound link analytics show click counts and click-through rates for links included on the page.

Analytics data includes Confluence active pages and blogs after Jan 31, 2025. Deleted and archived aren't included.

To access page analytics:

1. Navigate to a page.
2. Select the "X people viewed" link in the page's byline.
3. The Analytics summary displays. Select Links to see a summary of the top outbound and incoming links.
4. Select View more insights to enter the fullscreen Analytics page and view the Linked content tab.
5. Choose between the outbound and inbound links and select a time range or a set a specific date range.

Whiteboards improvements

Improvements to Confluence whiteboards include the ability to:

• attach lines to the same shape and snapping lines to shapes to improve precision and complexity in diagrams
• drag sections from their title, smart sections won’t action on every load
• bulk import all Jira issues from a JQL query
• click on the zoom percentage to easily adjust zoom level

Improved error for Smart Links in the content tree

When we can’t render the link you’ve inserted as an embedded Smart Link in the content tree, you’ll see why it can’t be displayed, and you can navigate you to the original link.

Editor: Default image insertion update

We're changing the default behavior for image insertion in the editor to always insert images as blocks rather than inline. This update addresses user feedback and analytics showing a preference for block images, enhancing document layout and usability.

Default block image insertion: Images will now be inserted as blocks by default, improving document structure.

Joinable Products in switcher

You can now see Atlassian apps that your company uses and are available for you to join, directly via the Atlassian app switcher button (the grid icon near the top navigation bar). This makes it easier to find and join apps that your teammates are already using.

Read more about the Atlassian app switcher button.

To discover and join available apps:

1. Select the Atlassian switcher (the grid icon near the top navigation bar).
2. Atlassian apps will appear with a Join option or a Request access option.
3. Select an app to either join the app directly or request access from your administrator.

Find text easily within your whiteboards

Quickly find text within your whiteboards by using the familiar ctrl+f or cmd+f shortcut. This feature allows you to search for text across your board, making it easier to navigate and locate specific text elements without manually scanning through everything.

To use the new search feature in whiteboards:

1. Open a whiteboard and make sure to focus on the whiteboard.
2. Use ctrl+f or cmd+f to open the search menu.
   • You can also access the search feature from the top More actions (three dots) menu.
3. Input your search query into the search box.
4. Use enter or shift+enter to navigate through the search results.

Summarize differences between versions of a page

Now, Premium and Enterprise customers can use Atlassian Intelligence to generate a summary of differences between two versions of a page. This feature makes it easier to get a sense of what's changed between versions quickly.

Atlassian Intelligence is available to all customers with Premium and Enterprise plans. Organization admins can manage Atlassian Intelligence preferences from Settings > Atlassian Intelligence in Atlassian Administration.

To use this feature as a Premium or Enterprise customer:

1. Navigate to a page in Confluence Cloud.
2. Select ••• from the top right, then select Page history.
3. Select two versions to compare, then select Summarize differences.

Atlassian Intelligence will display a summary of changes made to the page between the versions you selected.

Third-party apps are now organized together and easier to find

From the More actions (...) menu of a page, you can now find and access third party apps from their own special section called Apps.

Version history now available for databases

You can now view and restore previous versions of your databases, giving you greater flexibility and control over your database content.

To view a database's history, open the database's ••• menu in the top right and select Version history.

From there, you can view previous versions of the database. You can restore a previous version by selecting it and then selecting Restore as new database. This will create a new database using that version’s content. Permissions on the new database will be the same as the original.

Editor: Select and drag multiple elements

We're introducing a new feature to the Confluence Cloud and platform editor that lets you drag and drop multiple selected elements. This update allows you to move multiple elements together using a drag handle.

What's new

• Multi-select drag and drop: You can now select and move multiple elements simultaneously by using the drag handle.

Improved mission control and analytics with live docs

We've enhanced mission control and analytics in Confluence by integrating live docs into all charts and analytics. This update provides a more complete experience for managing and analyzing your content.

To explore the new live docs feature in mission control and analytics:

Go to your Confluence space.

Access the mission control or analytics section.

View and interact with the updated charts and analytics that now include live documents.

Automate entire business processes with advanced automation rules

Add more functionality to your automation rule, allowing you to link multiple connected processes together in a single rule. This can help reduce the number of rules you need to maintain. We’re beginning with Advanced components such as Branch at the same time, which enables execution of multiple components in parallel. Rule groups enable execution of multiple components in specific segments.

Available for Cloud Premium and Enterprise editions only. Find the new Advanced component type available to select from after you’ve added a trigger to a rule and select +Add component.

Databases: Improved cell interactions

We're making it easier to interact with database cells by improving drag and drop functionality, updating styling for easier editing, and fixing bugs related to clearing behavior and menu interactions.

Visually organize ideas with mind maps in Confluence whiteboards

Mind map elements are now available in Confluence whiteboards. These are branching connectors between nodes that help you and your team visualize relationships between different aspects or subtopics of a central idea to brainstorm and structure information more effectively.

To use mind maps in Confluence whiteboards:

1. Open a Confluence whiteboard.
2. Select the "Mind maps" feature from the more (plus) menu in the main toolbar.
3. Start adding nodes and branches to create your mind map.

Convert pages to live docs in bulk

Space admins can now use content manager to convert pages to live docs. Live docs allow collaborative real-time editing without the need to publish.

1. In the left navigation bar, select the more actions menu in the space's name, then select Space settings.
2. Select Content manager.
3. A list of all space content displays. Select one or more pages.
4. A toolbar opens at the bottom of the screen. Select Convert to live docs.

You will see a progress bar and success message in the bottom left part of the screen.

New navigation: A faster way to find work

Key parts of the top navigation have moved to the sidebar, giving you access to multiple spaces at once. The new navigation is centered on customization capabilities and ease-of-use improvements, including:

• A customizable sidebar you can personalize to the unique way you work

• Expand or collapse sidebar options to maximize screen space when needed

• Navigation across all spaces and space settings for admins

Admins can now turn on the new navigation for their team.

Find out more about the new navigation

View reactions in email notifications

We're updating Confluence email notifications to display the actual emoji reaction a user has made to content or comments. This will only include standard emojis and not custom ones.

What's new:

• Display of reactions in emails: See the actual emoji reaction in email notifications.
• Improved clarity: Know exactly what emoji a user reacted with.

The Rovo button gives instant access to AI features in Confluence

The Rovo button is now available in Confluence. You can think of it as a front door to all your AI-powered actions. The button, displaying the Rovo icon, will float at the bottom right of your screen.

When the Rovo button is open, you can use the input field to enter a prompt and start a chat, or you can use it to search for available actions.

To start using the Rovo button in Confluence:

1. Open a Confluence Page, Live Doc, or Whiteboard.
2. Look for the Rovo button, it should be floating in the bottom right of your screen.
3. Select the button to explore available AI actions and tools.

Simplified space access in Confluence with roles (beta)

Say goodbye to the complex permissions table in Confluence. We're introducing a new way to manage space access using roles. This change makes managing permissions more consistent, predictable, and scalable by allowing you to assign preset roles to individuals or groups.

To get the full story, check out the Community post.

To manage space access with roles in your Confluence instance:

1. Read How to know if you’re ready for roles.
2. When ready, go to the New features section in Confluence administration.
3. Opt into the Manage space access with roles beta.
4. Create any custom roles you may need.
5. Assign roles to default access groups in Defaults for new spaces.
6. Assign roles to people in individual spaces (which you can do manually or in bulk).

Enable the beta experience for role-based access control

Confluence admins can now enable the beta experience for role-based access control directly from the admin settings. This allows Confluence admins to explore and test new ways to manage permissions for their teams before it becomes generally available.

To enable role-based access control:

1. From Admin settings, find Role-based access control (Beta).
2. Select Opt in to enable the beta experience for your site.

Rovo responses now include information from the web

Get responses that use general knowledge and information from the web by turning on the Web search toggle when you're chatting with Rovo.

When enabled, this feature allows Rovo to use the internet as a source for your responses, giving you richer, more up-to-date information alongside your internal knowledge.

In a new chat with Rovo:

• Open the Customize menu in the bottom left of the prompt composer
• Toggle on Include web results
• Type out your prompt and hit Submit

Your responses will now include your usual internal knowledge and information from the web. Make sure to review all responses from Rovo.

Get notified about your first page view

You will now get an in-app notification when a page you created is viewed for the first time.

Deprecating infrequently used macros

In 6 months on September 25, 2025, we will be removing some infrequently used macros from Confluence Cloud. To learn more about which macros are being removed, read our deprecation article, and look for macros whose “Status” column says “Will be removed from Confluence Cloud on September 25, 2025.” If you’d like to replace those macros with an alternative, you can use the Macro Usage feature of Confluence Administration to identify where they are being used.

A special look at refreshed and new experiences will be featured in-product

We're introducing a preview of some new and upgraded Confluence features that will vastly improve our user experience. Customers already enrolled in the beta programs for Live Docs or new content layout will see a large informative modal when they access Confluence showcasing these updates.

Use AI-powered brainstorming in Confluence whiteboards

You can now use smart creation on your Confluence whiteboard to summarize content, generate ideas and explore topics directly on your whiteboard. This feature is informed by the content you have access to in the Teamwork Graph, and follow-up ideas, making it easier to brainstorm solo or with your team.

To access smart create:

1. Open a whiteboard in Confluence.
2. Select the smart create button on the right hand action toolbar
3. Enter a prompt or topic you want to brainstorm, including any relevant links
4. Generate ideas and suggestions on your whiteboard.
5. Select any item on your whiteboard to use it as context for deeper exploration.
6. Collaborate with your team or continue solo, pulling on different threads as you go.

An easier way to upgrade from Standard to Premium

If you're on Confluence Standard and are an admin for your team, you'll now see a button in the top right corner that will give you information about upgrading to a Premium plan. This way, you can easily upgrade when you team is ready.

Space owner ID is now available in API calls

We're introducing a new attribute returning the space owner ID to the public Get Spaces and Get Space APIs. This update provides developers with more detailed information about space ownership without affecting existing functionalities.

Get notified when people request page access

You will be notified when someone requests view or edit access to your pages from the mobile app, making it easier for you to approve these requests directly. These notifications will be enabled by default.

To turn on these notifications,

1. Navigate to Settings, then Push notifications.
2. Turn on the Shares toggle under Real time updates.

Recommendations to help you get started with Confluence

When you join a team already on Confluence, you'll see recommendations on what to do next in the bottom right corner to help you quickly onboard and get up to speed. These prompts will help you: create a space, create a page, and create a whiteboard.

That means it’s easier to know what to do first in Confluence so that you’re getting the most out of it. You can dismiss these recommendations anytime.

A weekly Slack reminder for unaddressed mentions in Confluence

Confluence now sends a weekly Slack message to remind you about any mentions in content or comments that you haven’t addressed in the past 7 days.

To start receiving weekly reminders about unaddressed mentions in Slack:

1. Make sure your Confluence and Slack accounts are connected.
2. Check your Slack workspace for a message from the Confluence app each week.
3. Review the list of mentions and take action as needed.

Introducing the freehand pen tool on Confluence Whiteboards

The new pen tool in Confluence Whiteboards lets you draw freely on your digital canvas, making it easier to express your ideas visually. You can now create, edit, and format drawings directly on your whiteboard.

To use the new pen tool:

1. Select the pen icon from the main toolbar.
2. Begin drawing by clicking and holding your mouse or stylus. Release to finish your line.

Updated cards design in Company Hub

We've updated the cards in your Company Hub to make it visually appealing and easier to scan for information.

To see the refreshed cards:

1. Go to your Company Hub.
2. Type /cards and select Cards from the menu to add new cards to your page.

Add Live Docs to the founding admin onboarding experience

For those with access to Live Docs, we've made it possible to add this feature during Confluence account setup for founding admins. Anyone who creates a new instance of Confluence can now select Live Docs as an option alongside other existing features such as pages, whiteboards, and databases.

To add Live Docs to your Confluence setup:

1. Begin setting up a new Confluence instance as a founding admin.
2. Navigate to the feature selection screen during the setup process.
3. Select Live Docs along with any other desired features.

Use AI-powered support chat on Atlassian support

We are excited to announce a new chat feature on our contact form. This feature uses Atlassian Intelligence on the contact form to streamline the inquiry process and provide real-time assistance.

For more details, visit our website Atlassian Support

To use AI chat in the contact form:

1. Go to support.atlassian.com/contact
2. Fill out the form, and let us know what you need and your URL.
3. Some users might see an AI chat feature (Tell us about your problem) that will help you out by suggesting solutions
4. You can opt out and continue with the traditional form submission if you prefer.

Weekly content recommendations

We're now sending weekly Confluence content recommendations to users connected on Microsoft Teams. These recommendations surface relevant content to help you stay productive and understand what's going on within your broader team.

A new and evolved Confluence has arrived

Confluence is evolving in a major way, and we’re bringing a wave of enhancements to improve the way you work! We’re enhancing the core experiences around navigation & organization, creation & editing, and collaboration & sharing.

A unified commenting experience across pages, live docs, whiteboards, and databases

We’ve introduced a unified comments panel across pages, live docs, whiteboards, and databases in Confluence. This provides a consistent experience that makes it easier for teams to collaborate and manage feedback, no matter where they work.

• Open a page, live doc, whiteboard, or database in Confluence.
• Select the comments icon on the action bar at the bottom right of the screen to open the new comments panel.
• Use the panel to view, reply, resolve, and manage comment threads.
• Comments are now visually aligned across all features.
• Navigate between comments using up/down arrows.
• Selecting a comment in the panel scrolls or zooms to its anchor in the content (paragraph, whiteboard area, or database cell).

Last updated filter option in Confluence Search

In Confluence search, you can now filter results based on the person who last updated the content.

Diagramming agent brings mindmaps and flow diagrams to Confluence whiteboards

You can now use a diagramming agent in Confluence whiteboards to quickly create mindmaps and simple flow diagrams by submitting a prompt. This feature helps you visualize ideas and processes with less manual effort.

To use the new diagramming agent in Confluence whiteboards:

1. Open a Confluence whiteboard.
2. Select the option for the diagramming agent (look for a prompt or diagramming tool in the toolbar).
3. Enter your prompt describing the mindmap or flow diagram you want to create.
4. Review and adjust the generated diagram as needed.

Reply and react to comments while reviewing notifications

You can now reply and react to Confluence comments directly while reviewing your notifications at the top right of your screen.

More shapes for richer flowcharts and architecture diagrams in Confluence Whiteboards

Now you can create more detailed flowcharts and lightweight architecture diagrams in Confluence Whiteboards. Access a wider variety of shapes directly from the editing toolbar, making it easier to represent complex processes and technical systems.

To use the new shapes in Confluence Whiteboards:

1. Select the shape in the toolbar at the bottom of your whiteboard.
2. Select the More shapes option to open the expanded shapes panel.
3. Browse or select from the new flowchart, advanced and architecture shapes to add them to your diagram.

Content access requests now stored on content items themselves

We've made it easier to manage access requests to content items by storing them directly in Confluence. Instead of relying on fleeting (or ignored) in-app notifications and emails, you can now view all pending access requests for a specific content item in the Share window. This helps you keep track of requests more efficiently.

To view and take action on content access requests in Confluence:

1. Open any content item in Confluence.
2. Select Share.
3. If there are pending access requests to that content, you'll see Requests top right.
4. Select Requests to open the content item's access requests screen.

A new way to access and create automations in Confluence

Use automations from the Rovo button in Confluence. Now everyone can see and interact with automation rules directly from the Rovo button panel, making it easier to manage and create automations in your space.

To find and use the new Automations feature in Confluence:

1. Open any content type where the Rovo button is present, such as pages, live docs, or whiteboards.
2. Select the Rovo button.
3. Select the Automations button to view all admin-created automation rules.
4. Space admins can select the Create automations button to access the automation rule builder.

Fix broken links after migrating from one cloud site to another

When migrating Jira Cloud or Confluence Cloud to a different site, some links between individual entities may break due to changes in the URL. This typically includes:

• Links to Jira work items that users have pasted as URLs in comments and descriptions.

• Links from other instances to the migrated site, such as links from Confluence pages to your Jira work items.

Previously, the only way to resolve broken links was to contact Atlassian Support, which wasn’t ideal for those who prefer to do it in their own time.

To address this, we’ve included cloud-to-cloud migrations in Link fixing available at admin.atlassian.com. You can now update all broken links in bulk, including local links within your migrated instance and remote links from other instances.

Learn more about fixing links after migration

To get started with link fixing:

1. Go to admin.atlassian.com, and select your organization.
2. Go to Settings > Link fixing.
3. Review the list of instances that were migrated and start updating links on each of them.

A new look for database tables

We have redesigned the database table interface with a modern look and we're introducing new features to streamline how you interact with data. This update includes enhanced selection options and a new action bar for more efficient editing and management.

Add a database to Confluence to check out the new changes, including:

• Redesigned Table UI:
  The database table now features updated styling, clearer headers, and improved visual hierarchy for easier navigation and readability.
• Checkbox Selection:
  You can now select individual entries using checkboxes or select all entries at once, making it easier to perform bulk actions.
• Action Bar:
  A new floating action bar appears when you select entries, providing quick access to editing and management actions directly from the table interface.

A new way to anonymize analytics data in Premium+

Confluence administrators can now turn on privacy mode for analytics. This feature replaces user names and avatars with a hashed user name, ensuring that all analytics data is anonymized. Privacy mode is available on Premium+.

To enable privacy mode for analytics in Confluence:

1. Select the Settings (cog) icon in the top-right corner to open Confluence administration.
2. Under Settings, open the Security menu.
3. Select Security configuration.
4. Turn on Hide personal data in analytics.
5. Select Save.

A new card layout with more configuration options for your company hub

The Fixed image height layout introduces a new style of cards for your company hub, giving you more ways to configure and display information. The original layout is now known as Flexible image height.

To try out the new layout in your company hub:

1. Go to your company hub in Confluence.
2. Select the Layout option.
3. Choose Fixed image height from the available layouts.
4. Adjust the configuration options to fit your needs.
5. Save your changes to see the new card style in action.

Confluence lovability survey

We'd love to get user feedback via a contextual survey asking their opinion on Confluence lovability. You may be part of a group of users who have the change to rate Confluence.

If selected, you will see this message when you view a page:

• To what extent do you agree or disagree with the following statement?
  • Confluence is a product I love using.
• You will then have a chance to answer in a range of 1 to 7.

A new look for popular notification emails

We have updated the design of popular notification emails in Confluence. This change brings a refreshed appearance to the emails you receive about activity and updates, making them easier to read and act on.

Navigation: App shortcuts migrated to platform component

App shortcuts in the sidebar now use a shared platform component, replacing previously product-specific implementations. There is no change to the user experience, but this update aims to streamline navigation across Atlassian products, improve app discoverability, and support future customization.

Add AI descriptions to dynamic cards