Data storage FAQ

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On this page, we answer some commonly asked questions about your data in Atlassian cloud products.

Are there limits on the amount of data?

See the Storage for Jira and Confluence.

What happens to my storage and stored items if I move from a Premium plan to a Standard or Free plan?

If you exceed a storage limit, nothing will happen to your stored items at this time, as long as usage is in accordance with our acceptable use policy. Keep in mind we're planning to enforce storage limits soon.

What happens to Free plan products if they're inactive for too long?

Confluence

Confluence sites on the Free plan will be deactivated after 120 days of inactivity. To prevent your site being deactivated, just log in and view any Confluence page—that’ll count as activity and reset the 120-day clock.

Jira

If all the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after 120 days of inactivity. If any Jira Cloud product on your site is on a paid plan, this doesn’t apply to that site.

Activity is simply logging in and viewing any page within a Jira product on your site. For example, if you log in and view a dashboard, report, Jira admin screen, or issue, any of those would count as activity. To keep your site active, log in and view something to restart the 120 days.

Read more about deactivating inactive products and other limitations in Free plans.

Where is data stored?

See the cloud hosting infrastructure page.

How often is data backed up?

Automated Amazon Relational Database Service (RDS) backups are generated daily and retained for 30 days to allow for point-in-time data restoration. Snapshots of the primary RDS are also taken daily. Copies of the snapshot are sent to a secondary region, where they’re kept for 3 days before being deleted. RDS snapshots are encrypted at rest. 

Atlassian cloud sites don't support the use of backup data to roll back changes.

If you need to make an offline backup, check out the following documentation: 

What security procedures are in place to protect my data?

See the Atlassian security practices page.

What happens if I miss payment for my Atlassian product subscription?

If payment fails for your Atlassian product subscription, you will be unsubscribed from all products 15 days after the payment due date, at which point users will no longer be able to access the product.

Data retention

After you have been unsubscribed, Atlassian retains your data for 15 days (for evaluation sites) or 60 days (for paid subscription sites).

Your data will be deleted 15 days (for evaluation sites) or 60 days (for paid subscription sites) after you have been unsubscribed due to missed payment for an Atlassian product subscription.

Atlassian won't delete any of your data stored in the Google Apps Marketplace, such as users or information in your Google Apps database, Google Docs, Gmail messages, Google Calendar entries, Google Chat, or Google Sites.

Resubscribing to an unpaid product

You can resubscribe by completing any missed payments within the 15 or 60 days after your site has been unsubscribed. Submitting payment once your site data has been deleted will not reactivate your subscription (or restore your site data). 

What happens if I cancel my Atlassian product subscription? 

Canceling your Atlassian product subscription will prevent any further site renewals from being processed. Your site will remain accessible until 15 days after the end of your current subscription period, at which point your site will be deactivated. 

Data retention

Your products will be deactivated 15 days after the end of your current subscription period. Atlassian retains data for deactivated products for 15 days (for evaluation licenses) or 60 days (for Free, Standard, and Premium product plans) after the end of your current subscription period

Following this deactivation period (15 days for evaluation licenses and 60 days for Free, Standard, and Premium product plans after the end of your subscription period), your product data will be permanently deleted and cannot be recovered.

Atlassian will not delete any data that's stored in the Google Apps Marketplace, such as users or information in your Google Apps database, Google Docs, Gmail messages, Google Calendar entries, Google Chat, or Google Sites.

Resubscribing to a canceled site

You can resubscribe by paying any outstanding renewals before your site data is permanently deleted. Submitting payment once your site data has been deleted will not reactivate your subscription (or restore your site data). 

What happens if I delete or unsubscribe from one product on an Atlassian product subscription? 

Individual products on Atlassian product subscriptions can be removed in a few ways, as noted per product below. 

Confluence

To remove Confluence, you can delete it from your Atlassian product subscription. This will immediately delete your Confluence data and remove Confluence access from all users. No further Confluence renewals will be processed. 

Jira

To remove a Jira product, you can unsubscribe from it on your Atlassian product subscription. All users will immediately lose access to the product and no further renewals will be processed.

If you unsubscribe from one Jira product (e.g. Jira Software) and retain another (e.g. Jira Service Desk), your Jira data will be retained. If you unsubscribe from all Jira products on your site, your Jira data will be deleted immediately.

What happens at the end of the evaluation period for an individual product on an annual Atlassian product subscription?

Evaluations for individual products on an annual Atlassian product subscription last for 30 days. If we fail to receive payment, you will be unsubscribed from Jira and Confluence products 17 days after the payment due date, at which point users will lose access to Jira and Confluence.

Confluence data will be deleted 15 days after the product is unsubscribed. If your evaluation for one Jira product (e.g. Jira Service Desk) ends but you still have other Jira products (e.g. Jira Software) on your annual subscription, your Jira data will not be deleted. Jira data will only be deleted if you unsubscribe from all Jira products. 

Your data cannot be recovered after it's deleted. We strongly recommend creating a Confluence site backup or Jira site backup, as noted below.


How should I prepare my data to move to another site?


Last modified on May 20, 2020

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