Data storage FAQ

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On this page, we answer some commonly asked questions about your data in Atlassian Cloud.

Are there limits on the amount of Atlassian Cloud data?

See the Atlassian Cloud storage policy.

Where is Atlassian Cloud data stored?

See the Atlassian Cloud security statement.

How often is Atlassian Cloud data backed up?

Automated Amazon Relational Database Service (RDS) backups are generated daily and retained for 30 days to allow for point-in-time data restoration. Snapshots of the primary RDS are also taken daily. Copies of the snapshot are sent to a secondary region, where they're kept for 30 days before being deleted. Snapshots and backups are not encrypted.

Atlassian Cloud sites does not support the use of backup data to roll back changes.

If you need to make an offline backup, check out the following documentation: 

What security procedures are in place to protect my Atlassian Cloud data?

The connection to your site uses SSL during transit to secure and encrypt data. See the Atlassian Cloud security statement.

What happens if I miss payment for my Atlassian Cloud subscription?

If payment fails for your Atlassian Cloud subscription, you will be unsubscribed from all products (except Stride) 15 days after the payment due date, at which point users will no longer be able to access the product. If payment fails for Stride, you will be downgraded to the free Stride plan.

Data retention

After you have been unsubscribed, Atlassian retains your data for 15 days (for evaluation sites) or 60 days (for paid subscription sites).

Your data will be deleted 15 days (for evaluation sites) or 60 days (for paid subscription sites) after you have been unsubscribed due to missed payment for an Atlassian Cloud subscription. You will need to contact support to have Stride data deleted.

Atlassian won't delete any of your data stored in the Google Apps Marketplace, such as users or information in your Google Apps database, Google Docs, Gmail messages, Google Calendar entries, Google Chat, or Google Sites.

Resubscribing to an unpaid product

You can resubscribe by completing any missed payments within the 15 or 60 days after your site has been unsubscribed. Submitting payment once your site data has been deleted will not reactivate your subscription (or restore your site data). 

What happens if I cancel my Atlassian Cloud subscription? 

Canceling your Atlassian Cloud subscription will prevent any further site renewals from being processed. Your site will remain accessible until 15 days after the end of your current subscription period, at which point your site will be deactivated. 

Data retention

Your site will be deactivated 15 days after the end of your current subscription period. Atlassian retains data for deactivated sites for 15 days (for evaluation sites) or 60 days (for paid subscription sites) after the end of your current subscription period

Following this deactivation period (15 days for evaluation sites and 60 days for paid sites after the end of your subscription period), your product data will be permanently deleted and cannot be recovered. You will need to contact support to have Stride data deleted.

Atlassian will not delete any data that's stored in the Google Apps Marketplace, such as users or information in your Google Apps database, Google Docs, Gmail messages, Google Calendar entries, Google Chat, or Google Sites.

Resubscribing to a canceled Atlassian Cloud site

You can resubscribe by paying any outstanding renewals before your site data is permanently deleted. Submitting payment once your site data has been deleted will not reactivate your subscription (or restore your site data). 

What happens if I delete or unsubscribe from one product on an Atlassian Cloud subscription? 

Individual products on Atlassian Cloud subscriptions can be removed in a few ways, as noted per product below. 

Confluence

To remove Confluence, you can delete it from your Atlassian Cloud subscription. This will immediately delete your Confluence data and remove Confluence access from all users. No further Confluence renewals will be processed. 

Jira

To remove a Jira product, you can unsubscribe from it on your Atlassian Cloud subscription. All users will immediately lose access to the product and no further renewals will be processed.

If you unsubscribe from one Jira product (e.g. Jira Software) and retain another (e.g. Jira Service Desk), your Jira data will be retained. If you unsubscribe from all Jira products on your site, your Jira data will be deleted immediately. 


Stride

To remove Stride, you can delete from it on your Atlassian Cloud subscription. All users will immediately lose access to Stride and no further renewals will be processed.

Note that your data will not be deleted automatically. You can contact support to have your Stride data permanently deleted.


What happens at the end of the evaluation period for an individual product on an annual Atlassian Cloud subscription?

Evaluations for individual products on an annual Atlassian Cloud subscription last for 30 days. If we fail to receive payment, you will be unsubscribed from Jira and Confluence products 17 days after the payment due date, at which point users will lose access to Jira and Confluence. If you have Stride, you will be downgraded to the free Stride plan.

Confluence data will be deleted 15 days after the product is unsubscribed. If your evaluation for one Jira product (e.g. Jira Service Desk) ends but you still have other Jira products (e.g. Jira Software) on your annual subscription, your Jira data will not be deleted. Jira data will only be deleted if you unsubscribe from all Jira products. 

Your data cannot be recovered after it's deleted. We strongly recommend creating a Confluence site backup or Jira site backup, as noted below.


How should I prepare my data to move to another site?


Last modified on Jul 6, 2018

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