FAQs about migrating to Jira or Confluence Cloud

descriptionFind answers to commonly asked questions about migrating from Atlassian's self-hosted server and Data Center products to cloud. Learn about planning, pricing, security and more.

This page covers some of the most frequently asked questions we hear about switching from self-hosted Jira or Confluence to cloud. 

If you’re ready to get started on your migration, check out our Jira and Confluence migration resources for additional guidance.

Looking to migrate Bitbucket as well? Visit our Bitbucket migration planning guide and FAQs to learn how.

Getting started

How do I move to cloud?

Does it cost money to migrate?

How can I try out cloud?

What's the difference between cloud, server and Data Center?

What's on your roadmap for cloud, and cloud migrations?

Pricing

How much do Jira and Confluence Cloud cost?

How much does Atlassian Access cost?

What's the difference between self-hosted and cloud pricing?

Can I switch my self-hosted license to a cloud license?

Do you offer academic and community discounts in cloud?

Planning

How long does migration take?

Do I need an active self-hosted license or maintenance to migrate?

Can I use LDAP or ADFS in cloud?

How does user management differ in cloud?

Is Crowd available in cloud?

How do I migrate my apps?

Jira: What migrates over and what doesn't?

Confluence: What migrates over and what doesn't?

Security and compliance

Where is cloud data hosted?

Do you have any uptime guarantees or SLAs?

Support

Do you offer migration services?

Do you offer technical support for migration?

More information and support

We have a number of channels available to help you with your migration.


Last modified on Nov 8, 2019

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