Log in as another user

You can only log in as one of your users if they have managed accounts for a domain that you've verified.

As an Atlassian Cloud site admin, you can log in as another user to do things like set up their profile, ensure permissions are set correctly, and complete other configuration tasks. It's particularly useful when setting up new users that haven't logged in yet, but you can also use it for troubleshooting existing user accounts.

You'll be able to log in as any user below the site-admin level, meaning you can't impersonate another site-admin user.

Log in as another user

  1. Go to  Site administration.
  2. Select a user from the list.
  3. Choose Log in as user at the top of the page.




While you're logged in as another user, you'll see a message at the top-right of the page letting you know who you're logged in as. Click switch back to resume using your own user account.


Once logged in as another user, you'll see everything as that user would see it, including having access to content restricted to that user. If the user has previously logged in to Atlassian Cloud, we'll send them an email to let them know you've logged in as them; if they've never logged in, they won't receive an email.




Last modified on Jan 30, 2018

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