When multiple users in your site need the same permissions or restrictions, you can add them to a group for easier management.
To create, delete, and edit groups:
> User management
- Select Groups from the left side of the page
- Do either of the following:
- Choose the Create Group button at the top-right of the page to create a new group.
- Select a group to add or remove users, edit it, or delete it.
Keep in mind the following when working with groups:
- When users are created, they're automatically added to a default group, depending on which applications you use in your Atlassian Cloud service.
- You can't add JIRA Service Desk end users (i.e. those submitting service desk requests) to any groups.
Default Groups and Permissions in Atlassian Cloud
Applications in Atlassian Cloud are set up with some default groups (and permissions assigned to those groups). Users are automatically placed in the '[product]-users' group when you give them application access to the corresponding application. The '[product]-users' group allows users to access the application with basic permissions. You can further restrict the users' access within an application by using the application's permissions.
Depending on when you created your site, there might be slight differences in the default groups that exist in your instance.
|In this application||Default groups||Default permissions|
For instances created before February 2014, this was the default group that new users were added to. In instances created after that date, all new users will be added to the '[product]-users' group for the application(s) they have access to instead of the 'users' group.
The default permissions granted to this group depend on the applications you have in your service (for example, if you have JIRA applications only, the group permissions will include only the JIRA application permissions).
In JIRA applications:
(in instances created in February 2014 or later)
(in instances created in January 2014 or earlier)
In JIRA applications:
Typically, you add users who work on issues to this group. You can add users to this group from the Users page.
The default permissions granted to this group depend on the applications you have (for example, if you have JIRA applications only, the group permissions will include only the JIRA application permissions).
Users with this permission are considered site administrators for documentation and Support purposes, and they have access to all the applications in the site.
Site-admins are the users who manage a site. These are the permissions currently available to site-admins:
Users with this permission are considered site administrators for documentation and Support purposes, and they have access to all the applications in the site
the permission to create and view Confluence content for the project, create personal and global spaces
|JIRA Service Desk||
JIRA Service Desk uses this group to manage license allocation. Users in this group count towards the JIRA Service Desk license.
In addition to these groups, there are two default groups that are used by Atlassian support staff. You can't edit these groups or add users to them:
The 'sysadmin' user from these groups can log into your site to provide support to you and to perform certain system maintenance tasks. This user automatically has full application access but does not count towards your license limit, no matter which groups it is placed in.
The account is only used by Atlassian. You may notice logins by this user even without having raised a support request. This is because certain types of system maintenance involve our automated systems performing tasks using this account.
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