Manage your bill for Atlassian products

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You manage your bills for Confluence and Jira products from your site’s Administration. Your company is billed for these products based on your product plan and the number of users with product access at the end of your billing cycle.

To access your billing information:

From your site’s Administration, go to Billing under Subscriptions & Billing.

From the Billing pages, you’ll see your bill estimate based on current usage, the dates of your next billing period, and your product trials and subscriptions.

To view user count for a product:

A product’s user count is automatically adjusted when users receive or get removed from product access.

From your site’s Administration, go to Billing > Manage subscriptions. Each product lists the number of users who have access to that product.

To change your product plan:

For details about each product plan, see Jira Cloud plans and Confluence Cloud plans.

  1. From your site’s Administration, go to Billing > Manage subscriptions. You’ll see the plan for each product under its subscription details (either Standard plan or Premium plan).

  2. Click Change next to the product’s plan.

  3. From the Plan selection page, select the plan you want.

  4. After you agree to the Atlassian Cloud Terms of Service and Privacy Policy, click Confirm.

If you unsubscribe from one Jira product (Jira Software, for example) and retain another (like Jira Service Desk), your Jira data will be retained. If you unsubscribe from all Jira products on your site, your Jira data will be deleted immediately.

To update your billing details:

You can view or edit your billing address and the credit card you're using for payment.

  1. From your site’s Administration, go to Billing > Billing details.

  2. After making your updates, click Save.

To switch payment types (annual or monthly):

The Billing details page lists whether your current payment type is Annual or Monthly.

  1. From your site’s Administration, go to Billing > Billing details.

  2. Under Billing period, (depending on your current payment type) click Switch to annual payment or Switch to monthly payment.

  3. Review your billing details before, and click Pay & switch to annual or Pay & switch to monthly.

To update the billing contact:

Three days before the end of your billing cycle, the billing contacts listed on my.atlassian.com receive an email with a preview of your bill.

  1. From your site’s Administration, go to Billing > Billing details.

  2. Under Billing contact, click Make me a billing contact.

When you update billing contact, the previous billing contact will no longer receive billing invoices.

To view your billing history:

From your site’s Administration, go to Billing > Billing history. Or you can go to my.atlassian.com.

See also How do I update the Contacts for my Atlassian products?

Last modified on Aug 13, 2019

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