Manage your bill for Enterprise products
We offer multiple plans for Jira products and Confluence that let you choose the right features and functionality for your stage of business. Included as one of these plans is our Enterprise offering, which comes with the highest-level of security, control, and flexibility for your organization.
The Enterprise plan is available for Jira Software, Jira Service Management, and Confluence. When compared to our Standard and Premium plans, how we bill for Enterprise plans works differently.
| Standard / Premium plans | Enterprise plans | |
|---|---|---|
How the plans work | One plan per instance One plan for each instance of Jira Software, Jira Service Desk, and Confluence | One plan per all instances of an Enterprise product One plan for all instances of Jira Software Enterprise, one plan for all instances of Jira Service Management Enterprise, and one plan for all instances of Confluence Enterprise |
How you pay for users | Per user per plan Where each plan has one product instance | Per user per plan Where each plan has all instances of one product |
What it means for your bill | If your organization has many products with Standard and Premium plans, you may pay for the same user multiple times | You can add an unlimited number of instances of the same Enterprise product to your organization and only pay once for a user to access multiple instances of the same product |
How often you make payments | Monthly or annually | Annually |
Understand your bills when you have Enterprise products
Your organization will most likely have multiple separate bills. Some of these bills will be part of your sites and others part of your organization.
Where it’s billed | What’s included | |
|---|---|---|
Enterprise plans | The organization Your Enterprise product is associated with a site, but your bill for that product is associated with your organization. | Your Enterprise bill will include payment for up to 3 plans: your Jira Software Enterprise plan, your Jira Service Management Enterprise plan, and your Confluence Enterprise plan. |
Standard and Premium plans | The site | Your site bill will include payment for all Standard and Premium products associated with the site. |
Marketplace apps | The site If you add an app to your Enterprise product, the app is billed with the site associated with that product, not in your Enterprise bill. | Your site bill will include payment for the app, based on the number of users with access to the Enterprise product. |
Atlassian Access | The organization | Users with access to Enterprise products don’t count towards your Atlassian Access bill. All other users with access to your other products do count towards your Access bill. |
Example bills for an organization with Enterprise products
Imagine your organization is called Acme Inc. and has 3 sites (acme.atlassian.com, acme-eu.atlassian.com, and acme-legal.atlassian.com). In this example, you would have five bills in all: two for the organization and three site bills.
Among your organization’s two bills, you have one for Enterprise products and one for Atlassian Access. Refer to the Enterprise bill, which shows how we charge you once for each user, no matter how many instances of Jira Software Enterprise they access. Same with Confluence Enterprise.
In this organization, there are 10,000 Enterprise users in all – we’re assuming that the 8,000 Jira Software Enterprise users are part of the 10,000 users with access to Confluence Enterprise. The Atlassian Access bill shows how you’re not charged for these users, only the 2,000 users who don’t access Enterprise products.
This organization has two sites with only Enterprise products. Both site bills list the Enterprise products, but you’re not charged for them in these bills. One of the Enterprise products – noted on the Site bill for acme.atlassian.com – uses an app, which is included in your site bill.
This organization also has a site with one Enterprise product and one Premium product. Unlike the Enterprise product, the Premium product is included in your site bill.
Find your Enterprise plan bill
From admin.atlassian.com, you’re currently unable to find your Enterprise bill. When you go to your organization’s billing pages (Billing > Atlassian Access), you’ll only find your Atlassian Access bill
When you subscribe to Enterprise products, your organization’s technical and billing contacts receive the invoice for your Enterprise bill.
To find your Enterprise bill, reach out to one of these contacts. Go to Billing > Atlassian Access > Billing details for their contact information. You can also reach out to Atlassian for a copy of your bill.
Upgrade to an Enterprise plan
If you want to upgrade to an Enterprise plan, fill out our contact form and someone from our team will reach out. There are 3 types of upgrades.
| Type of upgrade | Receive a new Enterprise bill? | Receive a new site bill? |
|---|---|---|
| Changing an existing product to an Enterprise plan |  | |
| Adding a new product with an Enterprise plan to your organization | |  ( if your new product includes an app) |
| Going up a user tier when you give more users access to your Enterprise product | | |
When considering whether to go up a user tier, if you aren’t sure how many users have access to your Enterprise products, you can contact Atlassian for a report.
We also regularly review the number of users with access to your Enterprise products. If your user count exceeds you user tier, we’ll work with you to upgrade your tier or lower your user count.
Downgrade an Enterprise plan
If you want to downgrade an Enterprise plan, fill out our contact form and someone from our team will reach out. There are 3 types of downgrades. In each of these situations, you can’t downgrade during your current subscription, only when you’re about to renew annually.
| Type of downgrade | Receive a new Enterprise bill? | Receive a new site bill? |
|---|---|---|
| Changing an existing Enterprise product to another plan | | |
| Unsubscribing from an existing Enterprise product | | |
| Going down a user tier when you remove user access from your Enterprise product | | |
When considering whether to go down a user tier, if you aren’t sure how many users have access to your Enterprise products, you can contact Atlassian for a report.
If you change an existing Enterprise product to another plan or unsubscribe, you lose some features and your organization may be impacted, as described in the table.
Enterprise offering | Enterprise → Premium impact | Enterprise → Standard or Free impact |
|---|---|---|
Data residency | We can't guarantee your data will stay in the region specified when on an Enterprise plan. | |
Sandboxes | No changes to your sandboxes. | We delete your sandboxes, so you may want to backup your data before downgrading. |
Release tracks | No changes to your release track settings. | Your product defaults to the continuous track. |
Atlassian Access | If users who had access to the Enterprise product don’t have access to any other Enterprise products, they’ll start counting towards your Atlassian Access payment. If you no longer have any Enterprise products, you can also unsubscribe from Atlassian Access. | |