Priority Support with Atlassian Access
What is Priority Support for Cloud?
Priority Support for Cloud is the Atlassian Support offering that comes bundled with Atlassian Access. When you subscribe to Atlassian Access, you’ll get Priority Support across all the Atlassian Cloud products that Atlassian Access is available for.
Priority Support comes with one-hour response times for critical issues, including weekend availability. For non-business-critical issues you’ll receive 24-hour turnarounds during weekdays. Our dedicated round-the-world, round-the-clock support team will be standing by to ensure you get the answers you need, when you need them.
Read more about Atlassian Priority Support and Atlassian's support offerings.
How to contact Atlassian for Priority Support
To request Priority Support, go to https://support.atlassian.com/contact/.