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About Atlassian Access

Atlassian Access provides centralized control of user security across all your Atlassian Cloud products.

Atlassian Access provides:

  • SAML single sign-on – connect your managed Atlassian accounts with your company's third-party identity provider for secure authentication for all your users across all your systems.
  • Enforced two-step verification – make it mandatory that your users have two-step verification enabled when they log in with their Atlassian accounts.
  • Password policies – require that all your managed Atlassian accounts meet a minimum password strength and have a password expiry period.
  • Priority Support for Atlassian Cloud – delivers 1-hour response times for critical issues and 24-hour response times for all other issues. 

Read more about Security with Atlassian Access.


How to unsubscribe

When you unsubscribe from Atlassian Access:

  • There is no effect on your Atlassian Cloud product subscriptions, which continue as previously. For information about cancelling your Atlassian Cloud subscription see Cancellations.
  • There are likely to be changes to how your users log in to the Atlassian Cloud products they use. See below for details.
  • If you resubscribe in the future, the price may be different from what you are paying today.

As an organization admin, you can unsubscribe from an Atlassian Access trial or paid subscription as follows:

  1. Log in to admin.atlassian.com and choose your organization.   
  2. Select Billing in the left navigation panel, then Manage Subscriptions.
  3. From the Active subscriptions panel. choose Unsubscribe from the drop down and confirm by entering "UNSUBSCRIBE".


Changes that your users will notice

Your users will immediately see the following changes if you unsubscribe from Atlassian Access:

SAML single sign-on

If you have SAML single sign-on configured when you unsubscribe from Atlassian Access, your users will no longer be able to use SAML single sign-on when they log in:

  • Users who had an Atlassian account prior to when they were required to log in with SAML single sign-on will simply revert to using their Atlassian account password to log in.
  • Users who have only ever used SAML single sign-on to log in will need to set an Atlassian account password. They are not told that they need to set a password when trying to log in. However, after a failed login attempt, an alert will prompt them to consider resetting their password if experiencing login issues.

Note that users do not get an email to tell them that your organization has stopped using SAML single sign-on.

Read more about SAML single sign-on with Atlassian Access.

Enforced two-step verification

If you have two-step verification configured when you unsubscribe from Atlassian Access:

  • Two-step verification remains enabled for your managed users, but those users will be able to disable two-step verification (should they wish to) by going to their Atlassian account settings at id.atlassian.com.
  • Any new accounts added to your organization will not be required to enable two-step verification.

Read more about enforced two-step verification with Atlassian Access.

Password policies

If you have a password policy configured when you unsubscribe from Atlassian Access:

  • A password policy created with Atlassian Access will continue in effect, but won't be able to be updated.

Read more about password policies with Atlassian Access.


Last modified on Jun 4, 2018

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