Update product access settings

On this page

Still need help?

The Atlassian Community is here for you.

Ask the community

Product access settings let you control which people have access to which products when they signup or afterwards.

Jira Service Desk customers are users that don’t consume any of your plan’s users. Because Jira Service Desk customers aren’t licensed users, you can't give Jira Service Desk customers access to products, regardless of your default product access settings. For more details about Jira Service Desk customers, see Setting up service desk users.

To update product access settings:

  1. Go to your site's Administration at admin.atlassian.com:
    • If you're an admin for one site, you'll land on the Users page of your site.
    • If you're an admin for multiple sites or an organization admin, click a site's name and URL to open the Administration for that site.
  2. Choose Product access on the left.

Give existing users product access

If you want to give one or more existing users access to a product, you can add them to new or existing groups.

To give users in a group product access:

  1. If you group doesn’t exist yet, create the group as described on Create groups and update permissions.

  2. Under the product name, click Add group, search and select the group you want to add, and click Add.

To give one user product access:

  1. Under the product name, determine the group where you want to add the user. If you aren’t sure, select the group with the Default access group lozenge.

  2. Select Show group’s details from the dropdown for the group where you want to add the users.

  3. Click Add members, search and select the people you want to add, and click Add.

You can also give anonymous users (people who haven't logged in) access to your products. Anonymous users don't count towards your plan. For details about giving anonymous users access:

Give new users product access

You can specify which products new users can access automatically. These settings will apply to new users you invite to your site and new users that join your site themselves (if you site settings allow that). When a new user gets access to a product, we automatically add them to the product’s Default access group. Each product must have at least one default access group but can have more than one.

For example, say your site has two products: Jira Software and Confluence. As shown in the screenshot, you can specify that new users get Jira Software access but not Confluence access. In this situation:

  • When you invite users to your site, they automatically gets Jira Software access but not Confluence access.

  • If your site settings allow users with specific email address domains to join, the users who join will get access to Jira Software, but not Confluence.

  • All new users get added to the jira-software-users group, which is Jira Software’s Default access group.

Check out the table for what you can do to update your default product access settings:

Action

Details

Specify default product access for new users

Under the product name, turn the New users have access to this product toggle on.

Specify the groups users get added to with default product access

Under the Options column, select Make this group default from the dropdown for the group.

Stop using a group as a default access group

Under the Options column, select Don’t make this group default from the dropdown for the group.

Each product must have at least one default access group.

If a group appears on the Administration access tab, you can add it to the Product access tab but you can’t make it a default access group.

Give users product admin permissions

Group memberships give users site and product admin permissions. You can specify which groups get product admin permissions. As shown in the screenshot:

  • Users in these groups are Jira admins (can manage Jira settings, projects, workflows, etc.): administrators, jira-administrators, or site-admins

  • Users in these groups are Confluence admins (can manage Confluence settings, space permissions, etc.): administrators or site-admins

To give product admin access to a user:

  1. From the Product access screen, select the Administration access tab.

  2. Under the Options column, select Show group’s details from the dropdown for the group where you want to add the user.

  3. Click Add members, search and select the people you want to add, and click Add.

Last modified on May 3, 2019

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.