After attempting to login via SAML SSO, user receives error "Single sign-on is no longer available for your account".

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.


When you or one of your users attempts to login via SAML SSO, they receive the following error message:

"Hmm... We're having trouble logging you in. Single sign-on is no longer available for this account."


There are currently two potential causes for this issue:


You can check your subscription to verify that it is still current by following instructions here.

You can edit your authentication policies and their membership by following instructions here.

Last modified on Sep 15, 2021

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.