Change Atlassian account email addresses
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Learn how to update the email associated with your Atlassian account. Or, as an org admin of a verified domain, see how you can
The steps vary depending on whether you are using an Unmanaged or Managed Atlassian account and whether the new email address is already associated with an existing account.
Accounts managed with Atlassian Guard
These steps don't apply to managed accounts that use User Provisioning or Google Workspace Integration.
User-created content, product access, and permissions are associated with the Atlassian account ID, not the email address. Any content created with an Atlassian account remains with that account even after the email update.
Solution
Check if the account is managed or unmanaged
Go to id.atlassian.com/manage-profile/email.
If the account is managed, you will see a pop-up saying, "Managed account - Your account is managed. Contact your administrator to change your email address."
If you can see the field to update your email, then your account is unmanaged.
Update the email of your unmanaged account
If you sign up using a third-party account (for example, using Google or Microsoft), you will need to first set a password on your Atlassian account at https://id.atlassian.com/login/resetpassword before you can update your account email address.
Enter the new email address.
Save changes.
Check the inbox of the new email address to find the verification message.
Click Verify your email and follow the instructions to conclude the update.
Log in with a third-party account after an email update
If you usually log in with a third-party account, you may need to change how you log in after your new email is verified:
If the email associated with your last-used third-party account has changed to the same value as the email on your Atlassian account, you can continue to log in with a third-party account.
If you don't have any third-party accounts matching the new email on your Atlassian account, you won't be able to log in with a third-party account after changing your email in Atlassian: Instead, use the "Continue" button.
If you would like to log in with a different third-party account that matches the new email on your Atlassian account, you will need to log out of your last-used third-party account before logging into Atlassian again.
Update the email of a managed account
If your account shows as managed, it means the domain of your email is verified, and you won't be able to update your account's email address directly.
Please contact your organization's admins. Only they can update your account's email address.
How to update the email of a managed account
Only organization admins who manage a verified domain can update a managed account's email.
You can only update an email address if the new email address also belongs to a domain you verify for your organization. If you’re unable to verify the domain, let the user know they can create a new Atlassian account with that email address.
Go to Atlassian Administration. Select your organization if you have more than one.
Select Directory > Managed accounts.
Select a user to open the managed accounts page.
Select the email address field and enter the updated email address.
A note to organization admins
If your organization uses Atlassian Guard with Single Sign-on, presuming that your Managed Users have logged in at least once with their old email address, changes to your user's email addresses first need to be made within your Identity Provider so that when the user logs into Atlassian with their new email address, their account will be Just-in-Time updated with the new address.
If the User's Original Atlassian account is not linked with your IDP (for example they did not log in at least once via their Old Email Address) a New/Duplicate Atlassian account will be created with the User's New/DESIRED Email Address; follow the above steps for if a User's New/Desired Email Address has been associated to a New/Duplicate Atlassian Account and both Atlassian accounts are managed within the SAME Atlassian Organization
The email is already in use
As an Organization Admin, if a user's new email address is already linked to an existing Atlassian account and both accounts are managed within the SAME Atlassian Organization:
In Admin Hub (admin.atlassian.com), navigate to your Atlassian Organization's Managed accounts page, locate the new/duplicate Atlassian account with the DESIRED Email Address and change that account's Email Address to something else (for example, user-invalid@domain.com).
This temp/proxy email address must be within your verified domains.
This will release the DESIRED email address so that it can be used on a different Atlassian account.
Locate the User's Original Atlassian account and change its Email Address from OLD Email Address to DESIRED Email Address.
After updating the User's Original Atlassian account to the DESIRED email, you can delete or deactivate the new/duplicate Atlassian account.
If a user needs to change the email of their unmanaged Account to a new address that's both managed and associated with an existing Account:
In Admin Hub (admin.atlassian.com), navigate to your Atlassian Organization's Managed Accounts page, locate the New/Duplicate Atlassian account with the DESIRED Email Address and change that account's Email Address to something else (eg user-invalid@domain.com).
This Temp/Proxy Email Address must be within your Verified Domains.
This will release the DESIRED Email Address so that it can be used on a different Atlassian account.
Have the User login to ID.atlassian.com with OLD/Original Email Address, navigate to https://id.atlassian.com/manage-profile/email and change their Email Address from OLD Email Address to DESIRED Email Address.
A verification email will be sent to the DESIRED Email Address; clicking on the link will open a new window where the User will need to input the Atlassian Password associated with the Old Account to complete the change.
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