Customers with cloud Migration Trial (CMT) licenses

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For customers with cloud Migration Trial (CMT) licenses

Cloud migration trial licenses no longer apply if the product subscription ceases. Follow the steps below to deactivate CMT before proceeding with site reset

  1. We need to deactivate the cloud migration trial before proceeding with the site reset if the migration trial is enabled for the site you are going to reset.

  2. Find the SEN related to your server/DC product license from https://my.atlassian.com/ where the CMT is available, expand the section, and look for "Cancel my cloud migration trial

  3. Click on Cancel my cloud migration trial to deactivate the trial enabled for the cloud product

  4. Unsubscribe and resubscribe to the necessary product/s following the steps outlined below in this article.
  5. After the cloud product is reset, reactivate the cloud migration trial for the product by clicking on Start my trial from https://my.atlassian.com/ 

Last modified on Apr 4, 2024

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