Getting Help and Support

Find an answer to your question. Looking for a real person to solve a problem? We're here too!

Online help

Read the online documentation for detailed information about using and administering Confluence.

Hint: There are cute buttons at the bottom of every page, with links to useful locations. They are at the bottom of this page too.

Support articles

Refer to the Confluence Knowledge Base for troubleshooting, technical announcements, known issues and workarounds.

Support team

For one-on-one help from our support team, add a support request in the Confluence Support (CSP) project at Atlassian Support. A support engineer will follow up with you quickly.

If you do not have an account yet, you can create one before adding the support request – follow the prompts on the Atlassian Support screen. When creating  your support request, please provide as much detail as possible. This will help us resolve your issue faster. See Troubleshooting Problems and Requesting Technical Support.

Online forum

If you cannot find what you need in the documentation, try asking a question in our discussion forum, Atlassian Answers. A number of skilled Atlassians, Atlassian Experts and customers are active participants on that forum.

Features and bugs

We love to hear your requests for new features and improvements! You can add a request in the Confluence (CONF) project in our JIRA issue tracker.

Alas, bugs do happen. If you find one, we will do our best to fix it. Please lodge a bug report in the issue tracker.

Last modified on Oct 15, 2012

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