Fetching Mail

Confluence fetches mail from the server once every 30 minutes. If necessary, you can manually retrieve new mail from the configured mail accounts.

You need to be a space administrator to manually retrieve mail. See Space Permissions.

To manually retrieve mail:

  1. Go to a space and choose Space Tools > Integration > Mail
    Or, if your space uses the Documentation theme, choose Browse > Mail at the top of the screen.
  2. Choose Fetch new mail. Any new messages will be displayed in order of most recent first.


  • Confluence mail archiving is an optional feature. This means that the 'Mail' options may be disabled and will therefore not appear in the Confluence user interface. Mail archiving features are contained in a bundled plugin. To activate mail archiving features in Confluence, enable the plugin – choose  > General Configuration > Manage Add-ons. Then choose System in the drop down, and enable the Confluence Mail Archiving Plugin.
  • Once mail is fetched, it will be removed from the server.

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