Getting Help and Support
Find an answer to your question. Looking for a real person to solve a problem? We're here too!
Read the online documentation for detailed information about using and administering Confluence.
If you cannot find what you need in the documentation, try asking in our question and answers forum, Atlassian Answers.
Features and bugs
We love to hear your requests for new features and improvements! You can add a request in the Confluence (CONF) project in our JIRA issue tracker.
Alas, bugs do happen. If you find one, we will do our best to fix it. Please raise a bug report in the issue tracker.
Support tools in Confluence
Administrators can access a range of Support tools within Confluence. Go to > General Configuration > Atlassian Support Tools to run a health check, scan your logs, or send a support zip to our Support team.
Support articlesRefer to the Confluence Knowledge Base for troubleshooting, technical announcements, known issues and workarounds.
For one-on-one help from our support team, create a support request in the Confluence Support (CSP) project at Atlassian Support. A support engineer will follow up with you quickly.
If you do not have an account yet, you can create one before adding the support request – follow the prompts on the Atlassian Support screen. When creating your support request, please provide as much detail as possible. This will help us resolve your issue faster. See Troubleshooting Problems and Requesting Technical Support.
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