Managing your Confluence License

Your license entitles you to run Confluence and be eligible for support and upgrades for a specified period. It also defines the number of users who are entitled to use Confluence. 

To quickly check the status of your license you can go to  > General Configuration > Atlassian Support Tools > Health Check.

You'll need need Confluence Administrator or System Administrator permissions to view and edit your license. 

Viewing your license details

To view your Confluence license:

  1. Go to  > General Configuration.
  2. Choose License Details in the left-hand panel.

The License Details page tells you:

  • The type of license (for example: Commercial, Academic, Community, or Evaluation).
  • Number of users you are licensed for, and how many are currently in use. 
  • Your license expiry date, for support and upgrade eligibility.
  • Your server ID which is generated when you install Confluence for the first time and remains the same for the life of the installation (including after upgrades or changes to your license).
  • Your support entitlement number (SEN).

Updating your license

If you change your license (for example to a license with more users), or migrate from Confluence Cloud and you will need to update your license. 

To update your Confluence license:

  1. Go to  > General Configuration > License Details
  2. Enter your new license in the License field.
  3. Choose Save.

Understanding the user count for your license

The number of registered users allowed on your Confluence site may be limited, depending on your license type. 

The License Details page will indicate the number of users currently signed up (your registered user count). It:

Screenshot: License details

Exceeding your licensed user count

If you exceed the number of users included in your license, your Confluence instance will become read-only, that means no users will be able to create or edit content until you reduce the number of users. 

Reducing your user count

You can reduce your user count by removing or deactivating users who do not require access to Confluence. See Deleting or Deactivating Users.

If you have connected Confluence to an LDAP directory, you may want configure Confluence to only synchronise a subset of users from LDAP rather than all users. See How to change the number of users synchronized from LDAP to Confluence in the Knowledge Base. This can be a complicated process and we recommend that you only use this method if necessary.

Downgrading your license 

If you decide to downgrade your Confluence license to pay for fewer users you need to ensure that the number of users currently signed up (as shown on the License Details page) is lower that the number allowed by your new license before your apply the new license. 

If you have more users than your new license allows you will need to reduce your user count before applying the new license. 

Finding your Support Entitlement Number (SEN)

You can find your Support Entitlement Number (SEN) in three places:

  • In Confluence - go to  > General Configuration > License Details)
  • At my.atlassian.com 
  • On your Atlassian invoice. 

See How to find your Support Entitlement Number (SEN) for more general information about how Atlassian Support uses this number.

Was this helpful?

Thanks for your feedback!

Why was this unhelpful?

Have a question about this article?

See questions about this article

Powered by Confluence and Scroll Viewport