Resetting the Login Count for a User

Confluence records the number of failed logins attempts made against each user account. When the login attempts exceed a preset number, the user will prompted to authenticate using CAPTCHA until they successfully log in.

If you are a Confluence Administrator, you can manually set the failed login count for a user back to zero.

To reset the failed login count for a user:

  1. Choose the cog icon , then choose General Configuration under Confluence Administration.
  2. Choose Manage Users in the left-hand panel.
  3. Search for the required user and click the user in the search results. The 'View User' screen will appear.
  4. Choose Reset Failed Login Count' for the user. The 'Current Failed Login Count' will be reset to 0.

Related pages:

(warning) The information on this page does not apply if you have multiple Cloud apps. If you are only using Confluence Cloud, the information does apply.

Screenshot: Resetting the failed login count for a user

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