Generating a Heap Dump

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Sometimes you may see that Confluence is holding onto a chunk of memory over a period of time (for example, tenured space is increasing close to Xmx). In such a situation, it is useful to find out what is stacking up in the memory by analyzing the heap dump.

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Tips when getting a heap dump

If you have a large Xmx size, please limit your Xmx size to 1024m. This will help to keep Confluence heap dump smaller while still containing sufficient information to analyze it.

Automatically Generating a Heap Dump when Confluence Hits OutOfMemory Error

Typically, we would like to analyze the heap dump produced when Confluence died from an OutOfMemory Error. For this, you can add additional JVM parameters like below:

-XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=<path to this heap dump file>

If you do not set the HeapDumpPath parameter, by default the heap dump will be saved in the folder where Tomcat is run from.

(info) If you are setting these parameters in the Windows registry (when running Confluence on Windows as a service), be sure that each parameter is on its own line.

Manually Generating a Heap Dump when Confluence Stops Responding

It is also possible to get a heap dump manually using a JDK bundled tool called jmap, although we recommend that you use the automatic method above for best result.

For Linux/Solaris-based Operating Systems:
Please execute the following command on Linux OS:

$JAVA_HOME/bin/jmap -dump:format=b,file=heap.bin <pid>

For Windows:
Please find your Confluence process ID (see below) and then execute the command below on a Windows command line:

%JAVA_HOME%\bin\jmap -dump:format=b,file=heap.bin <pid>

To find out the process ID for your Java process in Windows, you can use Process Explorer from Microsoft. This is what it looks like:

Submitting a Heap Dump to Atlassian Support

Please zip the file and then send it to Atlassian Support.


Getting Java Crash Log File
Memory Usage and Requirements
Garbage Collector Performance Issues
Generating a Thread Dump
How to fix out of memory errors by increasing available memory

Last modified on Sep 9, 2017

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