Revoking access for unlicensed users from Jira Service Desk

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If you're using Confluence as a knowledge base for Jira Service Desk, you can choose to allow all active users and customers (that is logged in users who do not have a Confluence license) to view pages in specific spaces.  This permission can only be turned on via Jira Service Desk Server and Data Center. 

To revoke access for unlicensed users:

  1. Go to  > General Configuration > Global Permissions.
  2. Choose Edit Permissions
  3. Deselect the 'Can Use' permission under Unlicensed Access

Unlicensed users will no longer be able to access pages in your Confluence site. This can only be re-enabled via Jira Service Desk. 

You can also choose to revoke access for individual spaces from the Space Permissions screen in each space. 

Screenshot: Unlicensed access section of the Global Permissions page.  

This section only appears on the Global Permissions page in Confluence if you have linked a space to your Service Desk project (as a Knowledge base), and chosen to allow all active users and customers to access without a Confluence license. See Set up a knowledge base for self-service in the Service Desk Server and Data Center documentation for more info. 

Last modified on Nov 10, 2020

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